Jan 5, 2024, 7:37 am
Last edit by: WoodlandCreature
Who is eligible for Air Canada’s Concierge service?
- Super Elite, 24/7, via phone or email.
- Those booked into Signature Class, "at the airport".
- More details here: https://www.aircanada.com/ca/en/aco/...-services.html
In which cities are Concierge services available?
- For a no-longer up-to-date list, check the link above.
How do I contact a Concierge?
- Remotely:
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
- For Others: You don't.
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- At the airport:
- They are wearing black AC uniforms.
- The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
- Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.
What exactly can/does the AC concierge do?
May 13, 2017, 7:36 pm
#436
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I received a call from reservations that my flight YGK-YYZ tomorrow was cancelled.
This was within 24 hours, but I couldn't check in because I'm flying YYZ-YGK-YYZ-SFO tomorrow.
I called the concierge, she tried to oversell a later YGK-YYZ, couldn't, but offered me a VIA train for YGK-YYZ.
I'm waiting for a callback on that, so I don't have a conclusion to this story yet.
I'm a little disappointed that a flight cancellation within 24 hours doesn't trigger a concierge alert. The res agent was useless. "What do you want to do?" etc. I had to ask what my options were, which basically became "Monday". So this was not proactive on the part of the concierge team, but was proactive by AC.
I assume I'll get my UPX fare reimbursed.
Anyone know why 7257 on May 14 was cancelled though? Given how far out it was cancelled, I assume controllable, but what I ask for, and from whom, is going to depend on this. I'll ask when the phone rings, but the res agent didn't know (or wouldn't tell me).
Edit:
Concierge says it was due to runway construction.
I have a VIA package waiting for me in the concierge office, and I'm protected on 759 in case I don't make 739.
This was within 24 hours, but I couldn't check in because I'm flying YYZ-YGK-YYZ-SFO tomorrow.
I called the concierge, she tried to oversell a later YGK-YYZ, couldn't, but offered me a VIA train for YGK-YYZ.
I'm waiting for a callback on that, so I don't have a conclusion to this story yet.
I'm a little disappointed that a flight cancellation within 24 hours doesn't trigger a concierge alert. The res agent was useless. "What do you want to do?" etc. I had to ask what my options were, which basically became "Monday". So this was not proactive on the part of the concierge team, but was proactive by AC.
I assume I'll get my UPX fare reimbursed.
Anyone know why 7257 on May 14 was cancelled though? Given how far out it was cancelled, I assume controllable, but what I ask for, and from whom, is going to depend on this. I'll ask when the phone rings, but the res agent didn't know (or wouldn't tell me).
Edit:
Concierge says it was due to runway construction.
I have a VIA package waiting for me in the concierge office, and I'm protected on 759 in case I don't make 739.
May 13, 2017, 8:22 pm
#437
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,191
I received a call from reservations that my flight YGK-YYZ tomorrow was cancelled.
This was within 24 hours, but I couldn't check in because I'm flying YYZ-YGK-YYZ-SFO tomorrow.
Edit:
Concierge says it was due to runway construction.
I have a VIA package waiting for me in the concierge office, and I'm protected on 759 in case I don't make 739.
This was within 24 hours, but I couldn't check in because I'm flying YYZ-YGK-YYZ-SFO tomorrow.
Edit:
Concierge says it was due to runway construction.
I have a VIA package waiting for me in the concierge office, and I'm protected on 759 in case I don't make 739.
Google flights shows a later ygk-yyz available (but not if you need to connect to sfo Sun night).
What if you book a paid SE guaranteed Y ticket for YGK-YYZ that they refused to overbook you on, then tell the concierge you got yourself a ticket and ask about reimbursement (or adjusting the fare to umm, zero).
Last edited by expert7700; May 13, 2017 at 8:29 pm
May 13, 2017, 9:02 pm
#438
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,314
I'd really like to get back tomorrow night 
And given my actual schedule tomorrow, the train isn't a big deal.
If there's a train delay, I'll be calling them though.
And given my actual schedule tomorrow, the train isn't a big deal.
If there's a train delay, I'll be calling them though.
May 13, 2017, 11:38 pm
#439
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
May 14, 2017, 4:45 am
#440
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,314
May 14, 2017, 10:33 am
#441
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Of course, the flights like an hour, the train is 2.5 excluding the also J less (but comfortable) UPX.
May 14, 2017, 11:06 am
#442
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,314
But yes, exactly. An hour, fine. But this is turning into like 3-3.5 hours.
Jul 9, 2017, 8:16 am
#444
Join Date: Mar 2014
Location: Canada
Programs: AC SE100k, Marriott Titanium Elite, Accor Platinum, National Executive Elite
Posts: 349
Earlier this past week I was massively delayed due to storms in the GTA on an inbound flight from YOW, connecting to an AC flight to Europe. I contacted the concierge and arrived with about 20min before the scheduled departure time of the connecting flight.
The concierge picked me up in a new executive BMW 7 series (they said AC bought 4 new ones for YYZ) and drove me to my international gate, brought me up the plane, gave me a small gift from BMW as a thank you, and I was the last to board before the door was closed. All-in-all very impressive service and perfectly flawless. The car was waiting with a driver and the trunk open as soon as I arrived.
The concierge picked me up in a new executive BMW 7 series (they said AC bought 4 new ones for YYZ) and drove me to my international gate, brought me up the plane, gave me a small gift from BMW as a thank you, and I was the last to board before the door was closed. All-in-all very impressive service and perfectly flawless. The car was waiting with a driver and the trunk open as soon as I arrived.
Jul 9, 2017, 9:56 am
#445
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Jul 9, 2017, 9:58 am
#446
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Earlier this past week I was massively delayed due to storms in the GTA on an inbound flight from YOW, connecting to an AC flight to Europe. I contacted the concierge and arrived with about 20min before the scheduled departure time of the connecting flight.
The concierge picked me up in a new executive BMW 7 series (they said AC bought 4 new ones for YYZ) and drove me to my international gate, brought me up the plane, gave me a small gift from BMW as a thank you, and I was the last to board before the door was closed. All-in-all very impressive service and perfectly flawless. The car was waiting with a driver and the trunk open as soon as I arrived.
The concierge picked me up in a new executive BMW 7 series (they said AC bought 4 new ones for YYZ) and drove me to my international gate, brought me up the plane, gave me a small gift from BMW as a thank you, and I was the last to board before the door was closed. All-in-all very impressive service and perfectly flawless. The car was waiting with a driver and the trunk open as soon as I arrived.
Jul 9, 2017, 10:50 am
#447
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
This is the thing with AC. Some areas they knock it out of the park, other areas are average and others...........well let's just say sub-par.
Aug 24, 2017, 6:28 am
#448
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
In today's Altitude Report email:
Mumbai and Taipei now offer airport concierge service
Altitude Super Elite® 100K members travelling to and from Mumbai and Taipei now have access to Air Canada Concierge right at the airport. Also, take advantage of our personalized 24/7 Concierge Desk service for your travel needs.
Mumbai and Taipei now offer airport concierge service
Altitude Super Elite® 100K members travelling to and from Mumbai and Taipei now have access to Air Canada Concierge right at the airport. Also, take advantage of our personalized 24/7 Concierge Desk service for your travel needs.
Aug 24, 2017, 1:07 pm
#449
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,763
But out of date, that "news". I flew TPE-YVR on July 11th and a concierge tracked me down on the plane. Not much use, since I was already in my seat, but she apologized for not having seen me before and let me know they were there if I needed anything on future trips to TPE.
Last Altitude Report was July 20th...
Last Altitude Report was July 20th...