Lounge access for minor with status
#61
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
This conversation has veered all the way off track. SE is a loyalty programme. Key word loyalty. I think it'll be up to AC to decide how important my loyalty is to them and what they'd like to do. I am 100% prepared that I still won't be able to access the MLLs. I'd just like a suitable alternative or compensation. I think we can all agree that's fair?
You are permitted to access the MLL as part of the SE program, but subject to your meeting certain other conditions (in this case the requirement to be of drinking age since it is a licensed area.) AC/AP can do nothing about this and they don't owe you anything (in the T&Cs they say that they can withdraw whatever privileges they choose, from anybody, at any time.)
You are an unusual case in that you are a status pax travelling unaccompanied but below the drinking age. I'm not sure that a concierge 'babysitting' you makes a lot of sense for anybody and they don't need to give you a refund because you haven't paid for anything.
Look, I'm sympathetic to your situation, but I think you are in a difficult position for the next few years.
#62
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,662
I think it is clear that, based on the T&C that AC has established, they do not have to accomodate or otherwise compensate the OP BUT don't you think they would want to do something for someone at the SE level, theoretically one of their top customers? Isn't this about customer service and rewarding loyalty? Customers like the OP should be the bread and butter of AC's future. If they can keep customers happy, they will thrive and prosper. If not, they will be just another NA airline that everyone whines and complains about and tries to avoid at all costs. That being said, although they don't have to do anything for the OP, they should do something. Maybe one of those lounge attendants can put down their book for 30 minutes to have a chat with the OP while he has a bowl of soup and checks his email. They could probaby still read their book while they do that!
#63
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,662
I think it is clear that, based on the T&C that AC has established, they do not have to accomodate or otherwise compensate the OP BUT don't you think they would want to do something for someone at the SE level, theoretically one of their top customers? Isn't this about customer service and rewarding loyalty? Customers like the OP should be the bread and butter of AC's future. If they can keep customers happy, they will thrive and prosper. If not, they will be just another NA airline that everyone whines and complains about and tries to avoid at all costs. That being said, although they don't have to do anything for the OP, they should do something. Maybe one of those lounge attendants can put down their book for 30 minutes to have a chat with the OP while he has a bowl of soup and checks his email. They could probaby still read their book while they do that!
#64
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,285
This conversation has veered all the way off track. SE is a loyalty programme. Key word loyalty. I think it'll be up to AC to decide how important my loyalty is to them and what they'd like to do. I am 100% prepared that I still won't be able to access the MLLs. I'd just like a suitable alternative or compensation. I think we can all agree that's fair?
#65
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,285
#66
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I realise this is meant as humour, but it's still a case of an underage person in a licensed establishment. Nothing changes!
#67
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,707
This conversation has veered all the way off track. SE is a loyalty programme. Key word loyalty. I think it'll be up to AC to decide how important my loyalty is to them and what they'd like to do. I am 100% prepared that I still won't be able to access the MLLs. I'd just like a suitable alternative or compensation. I think we can all agree that's fair?
but then knowing some of the lounge dragons....they are quite fixed to their chairs.....
#69
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Do liquor laws pertain to a minor's presence in an establishment serving liquor, or to their having access to or being served liquor? There is a reasonable accommodation for the latter. I'd suggest the compromise is access to the business lounge with the SE agreeing, in writing, that if he imbibes any alcohol, he will have ALL of his privileges SE suspended and that he will reimburse Air Canada for any fines. As a concert pianist, he has a reputation to uphold, and an income sufficient to post bond.
#71
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,662
#72
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
If it was a serviced bar there would be no issue with entry by an unaccompanied minor, but as long as it is a self-service bar the entry restriction applies. Coincidentally today's WALL STREET JOURNAL has a feature on young FFers and this issue does appear in the story for some of them when trying to enter clubs with self serve bars (like the NZ LAX lounge). They feature another young Calgarian, but not Jan.
wondering what the routing looks like that the fellow canadian is able to visit Germany, Switzerland, Japan, Korea and Hong Kong over 17 days next year
i guess on this board connecting is considered visiting
#74
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,707
If it was a serviced bar there would be no issue with entry by an unaccompanied minor, but as long as it is a self-service bar the entry restriction applies. Coincidentally today's WALL STREET JOURNAL has a feature on young FFers and this issue does appear in the story for some of them when trying to enter clubs with self serve bars (like the NZ LAX lounge). They feature another young Calgarian, but not Jan.