What should I do?
Jun 24, 2011, 11:08 pm
#1
Original Poster
Join Date: Oct 2008
Posts: 71
What should I do?
We've booked 2 business class reward tickets to multi-locations. One segment of the itinerary is in economy (SIN-HKG on Singapore Airline).
A few days later, I checked Aeroplan site and found 1 ticket in business class. I called to have one ticket changed. Next day, I saw another ticket opened up in business class and called to have the remaining ticket changed. They emailed me the revised tickets and I thought everything was good.
When I called Singapore Airline to get seat assignment, I was told that the tickets were never changed-we're still in economy!
I called Aeroplan and was told to just wait a few days-everything was good.
Well, long story short, I received a call from a supervisor from Aeroplan a week later. She told me the two seats in business class on Aeroplan site was an error and that they would have to put us back to economy. She also caution me not to change one ticket at a time as this tend to mess up the whole itinerary.
Well, it's been two months and every time I checked Aeroplan site there is always one business class ticket for that segment.
What should I do? Should I call and have one changed and wait for another or just to heed the supervisor's advise and wait til there are 2 seats available?
Sorry for the long story but would appreciate any advise/suggestions for my situation.
Thank you very much.
A few days later, I checked Aeroplan site and found 1 ticket in business class. I called to have one ticket changed. Next day, I saw another ticket opened up in business class and called to have the remaining ticket changed. They emailed me the revised tickets and I thought everything was good.
When I called Singapore Airline to get seat assignment, I was told that the tickets were never changed-we're still in economy!
I called Aeroplan and was told to just wait a few days-everything was good.
Well, long story short, I received a call from a supervisor from Aeroplan a week later. She told me the two seats in business class on Aeroplan site was an error and that they would have to put us back to economy. She also caution me not to change one ticket at a time as this tend to mess up the whole itinerary.
Well, it's been two months and every time I checked Aeroplan site there is always one business class ticket for that segment.
What should I do? Should I call and have one changed and wait for another or just to heed the supervisor's advise and wait til there are 2 seats available?
Sorry for the long story but would appreciate any advise/suggestions for my situation.
Thank you very much.
Jun 24, 2011, 11:59 pm
#2
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Long and short of it.. I've experience phantom options on the AE website to book..
and I attempted to have the AE agent book it without success.. even though I was willing to pay the $30 per ticket booking fee. The fact is that there is tech issues with these phantom tickets.. and likely when you call back, its probably not available..
Your option is to try booking the business class ticket.. just because one agent says it messes things up.. there seems to be differing opinions from one agent to another anyways.. but chances are if its still just one business ticket, its' a phantom unbookable booking anyways..
and I attempted to have the AE agent book it without success.. even though I was willing to pay the $30 per ticket booking fee. The fact is that there is tech issues with these phantom tickets.. and likely when you call back, its probably not available..
Your option is to try booking the business class ticket.. just because one agent says it messes things up.. there seems to be differing opinions from one agent to another anyways.. but chances are if its still just one business ticket, its' a phantom unbookable booking anyways..
Jun 25, 2011, 5:20 am
#3
Join Date: Jun 2011
Programs: AC SE, HHonors Diamond, Marriott Gold, Swisshotel
Posts: 21
Maybe send an email? Do you have any status with the airline you're using?
Having said that, the SIN - HKG flight is a short one, so i'd stick in economy unless the ticket upgrade price wasn't that much.
Having said that, the SIN - HKG flight is a short one, so i'd stick in economy unless the ticket upgrade price wasn't that much.
Jun 25, 2011, 4:04 pm
#4
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,072
If one seat comes available you may find it easier to ask that they separate your reservations into 2 PNR's, book the one seat and wait for the other to come available.
You should be able to book what you have technically paid for.
You should be able to book what you have technically paid for.
Jun 25, 2011, 8:41 pm
#5
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
i would do a screen print of what you saw, tell the supervisor either they are lying or the system is misleading to the passenger. If they are not going to resolve it to satisfaction you would report it to BBB or Consumer Protection Agencies. At the end of the day, its their IT problem and they failed to resolve their own issues. If they display the wrong info, they should honor it!
SQ does not have LMU...... they price their business upgrade as economy and business class fare difference. I believe C class for SIN-HKG is in the ballpark of SGD$2500/round trip
SQ does not have LMU...... they price their business upgrade as economy and business class fare difference. I believe C class for SIN-HKG is in the ballpark of SGD$2500/round trip
Jun 25, 2011, 9:03 pm
#6
Join Date: Jun 2009
Location: YUL
Programs: AC*SEMM
Posts: 602
We've booked 2 business class reward tickets to multi-locations. One segment of the itinerary is in economy (SIN-HKG on Singapore Airline).
A few days later, I checked Aeroplan site and found 1 ticket in business class. I called to have one ticket changed. Next day, I saw another ticket opened up in business class and called to have the remaining ticket changed. They emailed me the revised tickets and I thought everything was good.
When I called Singapore Airline to get seat assignment, I was told that the tickets were never changed-we're still in economy!
I called Aeroplan and was told to just wait a few days-everything was good.
Well, long story short, I received a call from a supervisor from Aeroplan a week later. She told me the two seats in business class on Aeroplan site was an error and that they would have to put us back to economy. She also caution me not to change one ticket at a time as this tend to mess up the whole itinerary.
Well, it's been two months and every time I checked Aeroplan site there is always one business class ticket for that segment.
What should I do? Should I call and have one changed and wait for another or just to heed the supervisor's advise and wait til there are 2 seats available?
Sorry for the long story but would appreciate any advise/suggestions for my situation.
Thank you very much.
A few days later, I checked Aeroplan site and found 1 ticket in business class. I called to have one ticket changed. Next day, I saw another ticket opened up in business class and called to have the remaining ticket changed. They emailed me the revised tickets and I thought everything was good.
When I called Singapore Airline to get seat assignment, I was told that the tickets were never changed-we're still in economy!
I called Aeroplan and was told to just wait a few days-everything was good.
Well, long story short, I received a call from a supervisor from Aeroplan a week later. She told me the two seats in business class on Aeroplan site was an error and that they would have to put us back to economy. She also caution me not to change one ticket at a time as this tend to mess up the whole itinerary.
Well, it's been two months and every time I checked Aeroplan site there is always one business class ticket for that segment.
What should I do? Should I call and have one changed and wait for another or just to heed the supervisor's advise and wait til there are 2 seats available?
Sorry for the long story but would appreciate any advise/suggestions for my situation.
Thank you very much.
Jun 26, 2011, 9:53 am
#7
Original Poster
Join Date: Oct 2008
Posts: 71
Thank you for your suggestions. I think I'm going to give them a call and see. Last time when they changed our reservation to Business class, they had to split it to 2 different reservations and I think that what screwed them up. We are not going until Jan/12 so lots of time left.
Jun 26, 2011, 2:07 pm
#8
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
i would do a screen print of what you saw, tell the supervisor either they are lying or the system is misleading to the passenger. If they are not going to resolve it to satisfaction you would report it to BBB or Consumer Protection Agencies. At the end of the day, its their IT problem and they failed to resolve their own issues. If they display the wrong info, they should honor it!
SQ does not have LMU...... they price their business upgrade as economy and business class fare difference. I believe C class for SIN-HKG is in the ballpark of SGD$2500/round trip
SQ does not have LMU...... they price their business upgrade as economy and business class fare difference. I believe C class for SIN-HKG is in the ballpark of SGD$2500/round trip
I've had the attendant on AE line do the query over the net, and had them see what I saw on the screen.. From there they figure out what the inconsistencies are..