Question: Missing Miles from Account
Jun 2, 2011, 7:02 am
#1
Original Poster
Join Date: Feb 2011
Location: YYZ
Programs: AC 25K only, he said through tears from the back of the aircraft...
Posts: 563
Missing Miles from Account
This morning, both Mr. c_9 and Mr. c_9's husband are missing points from our accounts - 5,000-10,000 in fact. Anybody else seeing this, or have an idea of what's happened?
(it's not the 1-year rule since we are very active, or expired points since that's not until 2013, or withdrawal due to redemption)
(it's not the 1-year rule since we are very active, or expired points since that's not until 2013, or withdrawal due to redemption)
Jun 2, 2011, 11:02 am
#2
Original Poster
Join Date: Feb 2011
Location: YYZ
Programs: AC 25K only, he said through tears from the back of the aircraft...
Posts: 563
Mystery solved: an incorrect crediting of points from 2009 (!) was discovered and corrected. (incorrectly, since the numbers should be different)
Which sucks. Those points were a nice surprise at the time. The tickets were a contest prize, and should not have earned the mileage they did.
But this raises a fascinating question: Aeroplan has someone whose job it is to check credits from 1.5 years ago and correct errors?
Which sucks. Those points were a nice surprise at the time. The tickets were a contest prize, and should not have earned the mileage they did.
But this raises a fascinating question: Aeroplan has someone whose job it is to check credits from 1.5 years ago and correct errors?
Jun 2, 2011, 11:45 am
#3
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Probably AC, not Aeroplan.
Looks like they continue having unnecessary levels of rather expensive mid-managers who need to justify their existence with nothing important to do.
Clearly catching cheaters and free wheelers is something that's absolutely necessary no matter the cost. Not that long that they were part of the CRA I guess.
Jun 2, 2011, 11:50 am
#4
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Probably AC, not Aeroplan.
Looks like they continue having unnecessary levels of rather expensive mid-managers who need to justify their existence with nothing important to do.
Clearly catching cheaters and free wheelers is something that's absolutely necessary no matter the cost. Not that long that they were part of the CRA I guess.
Looks like they continue having unnecessary levels of rather expensive mid-managers who need to justify their existence with nothing important to do.
Clearly catching cheaters and free wheelers is something that's absolutely necessary no matter the cost. Not that long that they were part of the CRA I guess.
really, for that mistake, they should compensate OP and give back the miles..
But this is AC we're talking about.
Jun 2, 2011, 1:46 pm
#5
Original Poster
Join Date: Feb 2011
Location: YYZ
Programs: AC 25K only, he said through tears from the back of the aircraft...
Posts: 563
Probably AC, not Aeroplan.
Looks like they continue having unnecessary levels of rather expensive mid-managers who need to justify their existence with nothing important to do.
Clearly catching cheaters and free wheelers is something that's absolutely necessary no matter the cost. Not that long that they were part of the CRA I guess.
Looks like they continue having unnecessary levels of rather expensive mid-managers who need to justify their existence with nothing important to do.
Clearly catching cheaters and free wheelers is something that's absolutely necessary no matter the cost. Not that long that they were part of the CRA I guess.
Though really, I suspect finding the error took not too long. If the staffer is correcting say 50,000 mis-credited miles per day (we were about 14,000) that's a big chunk of money not spent either on buying the miles (if it's AC) or buying reward flights (if it's AE). If the errors are that common, then the job makes sense. But I have a sample size of two, or just one booking, which is not statistically significant.
Jun 2, 2011, 10:58 pm
#6
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
shouldn't there be some limitation on how far they can claw back? similar to asking for miles to be reinstated
1.5 years seems a bit too long, wonder what they would have done if you don't have the miles for them to claw back, do they flag you and wait till you fly enough before they take it?
1.5 years seems a bit too long, wonder what they would have done if you don't have the miles for them to claw back, do they flag you and wait till you fly enough before they take it?
Jun 2, 2011, 11:36 pm
#7
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
shouldn't there be some limitation on how far they can claw back? similar to asking for miles to be reinstated
1.5 years seems a bit too long, wonder what they would have done if you don't have the miles for them to claw back, do they flag you and wait till you fly enough before they take it?
1.5 years seems a bit too long, wonder what they would have done if you don't have the miles for them to claw back, do they flag you and wait till you fly enough before they take it?
But Statute of limitations, specifically in Canada is not less than 2 years, so yes, unfortunately the airline can go back and change it..