Involuntary Change of Seats
Having booked an M fare to Venice thru Munich many months ago and had confirmed our seats in row 18, I was surprised to find out after being put on the upgrade waitlist that our seats were actually in row 21 and row 40. Called the SE desk and was told that they really didn't know how this happened, maybe the Fin number changed she said, if that happened all prebooked seats would have to be reassigned. The plane is still a 333 and is full, what recourse do I have?
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Originally Posted by Ramteid
(Post 16388844)
Having booked an M fare to Venice thru Munich many months ago and had confirmed our seats in row 18, I was surprised to find out after being put on the upgrade waitlist that our seats were actually in row 21 and row 40. Called the SE desk and was told that they really didn't know how this happened, maybe the Fin number changed she said, if that happened all prebooked seats would have to be reassigned. The plane is still a 333 and is full, what recourse do I have?
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Besides asking the SE desk to try and fix it, your only other option is to write in and complain, and enjoy the 5% off code they send you.
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They did this to us too and we were previously in bassinet seats, I find it hard to understand why they don't actually tag bookings with a bassinet request so it could be easily remapped if the metal changes.
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So did the metal change with OP..
I think it was arbitrary administration that probably resulted in the seats being switched around. |
According to the SE desk, the only explanation was that the Fin number changed, it's still a 333 plane, I still can't understand that i have confirmation from Air Canada of having 18A and 18C and now have 40K and 21G all of a sudden AND I would have never known this, it's just because I asked for an upgrade that I found out. This is definitely not the way to treat two long time SE customers.
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Originally Posted by Ramteid
(Post 16391775)
According to the SE desk, the only explanation was that the Fin number changed, it's still a 333 plane, I still can't understand that i have confirmation from Air Canada of having 18A and 18C and now have 40K and 21G all of a sudden AND I would have never known this, it's just because I asked for an upgrade that I found out. This is definitely not the way to treat two long time SE customers.
Row 18, has to be a bassinet issue. Better avoid these seats, i guess. |
It happens all the time. When there is a fin change, seats are randomly reassigned irrespective of whether the aircraft have the same seating configuration or not. There was a thread a few months ago with several experiences of people paying for a preferred seat and being reassigned to the back of the bus, even though the same preferred seats were available in the new aircraft. Another gem of AC IT for you.
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Originally Posted by Ramteid
(Post 16391775)
According to the SE desk, the only explanation was that the Fin number changed, it's still a 333 plane, I still can't understand that i have confirmation from Air Canada of having 18A and 18C and now have 40K and 21G all of a sudden AND I would have never known this, it's just because I asked for an upgrade that I found out. This is definitely not the way to treat two long time SE customers.
Originally Posted by Mauricio23
(Post 16392855)
It happens all the time. When there is a fin change, seats are randomly reassigned irrespective of whether the aircraft have the same seating configuration or not. There was a thread a few months ago with several experiences of people paying for a preferred seat and being reassigned to the back of the bus, even though the same preferred seats were available in the new aircraft. Another gem of AC IT for you.
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Originally Posted by Mauricio23
(Post 16392855)
It happens all the time. When there is a fin change, seats are randomly reassigned irrespective of whether the aircraft have the same seating configuration or not. There was a thread a few months ago with several experiences of people paying for a preferred seat and being reassigned to the back of the bus, even though the same preferred seats were available in the new aircraft. Another gem of AC IT for you.
When does a specific fin get assigned to a specific flight? Not that early in advance I would guess. Remember when some planes had been XMed and some not. Often, J seat map would change a couple of days before the flight. Or even the day of the flight. So fin change by itself should not result in seats being messed up. Only if there is a change of configuration. Plus, row 18 is bassinet row. |
On one of my upcoming YVR-YYZ flights, it was a 763 when booked, then changed to 321, and then changed to 320. At no point did my assigned seat number change, so I don't know if it is true to say that seats are randomly reassigned in the case of equipment changes.
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Originally Posted by D582
(Post 16397448)
On one of my upcoming YVR-YYZ flights, it was a 763 when booked, then changed to 321, and then changed to 320. At no point did my assigned seat number change, so I don't know if it is true to say that seats are randomly reassigned in the case of equipment changes.
IMO, AC does not handle these well, particularly if going from a 777/330 (say, in 18A) to a 767, when that seat is already allocated - they just find a seat in any old place, irrespective of your status or obvious desire for a preferred seat. |
Originally Posted by D582
(Post 16397448)
On one of my upcoming YVR-YYZ flights, it was a 763 when booked, then changed to 321, and then changed to 320. At no point did my assigned seat number change, so I don't know if it is true to say that seats are randomly reassigned in the case of equipment changes.
Originally Posted by fin 645
(Post 16397899)
The whole point of AC's seat numbering protocol was to simplify seating during equipment changes, so if you have a seat that exists in most aircraft types (eg 24A), you should be OK. But the widebody/narrow body changes can cause real headaches, not only because there are more seats in a row, but particularly when the first row in Y is 18 on a 777 or 330, but 12 in a 767 or Airbus.
IMO, AC does not handle these well, particularly if going from a 777/330 (say, in 18A) to a 767, when that seat is already allocated - they just find a seat in any old place, irrespective of your status or obvious desire for a preferred seat. Then I can definitely agree that it would be a zoo trying to combine flights.. Of course the choice seats would already have been chosen on both flights.. so someone would have to be displaced. |
Originally Posted by Ancien Maestro
(Post 16398406)
Interesting.. so you're suggesting that airlines combine flights to increase load factor..
Then I can definitely agree that it would be a zoo trying to combine flights.. Of course the choice seats would already have been chosen on both flights.. so someone would have to be displaced. But of course AC itself does combine flights, such as when its ends a 763 to LGA to pick a few smaller plane loads of pax stuck after bad weather etc. |
Originally Posted by fin 645
(Post 16400685)
I am not sure how you interpreted my post as "suggesting that airlines combine flights to increase load factor". I was merely trying to make a comment on what happens to seat allocations when AC makes an equipment change on a single, specific flight due to different seating configurations.
But of course AC itself does combine flights, such as when its ends a 763 to LGA to pick a few smaller plane loads of pax stuck after bad weather etc. It would explain why, seat assignments are all over the place. It would be pretty undercut for AC to combine flights just to increase load factors.. perhaps an enhancement to their service? |
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