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Problem w. eUpgrade - no Executive Class?

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Problem w. eUpgrade - no Executive Class?

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Old Apr 9, 2011, 7:10 am
  #1  
Original Poster
 
Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Plat Amb
Posts: 3,439
Problem w. eUpgrade - no Executive Class?
I'm having a problem trying to upgrade a far-off BGI-YYZ flight. I'm on a latitude fare so can upgrade now - but there's no R class. Not R=0, but R=missing. (It's over New Year's so I expected R to be zeroed out, but not totally absent.) The result is that when I try to use an eUpgrade to get on the waitlist the system says:
This aircraft does not feature an Executive cabin.

The plane's an XM'd 763, J=9. Anyone else ever run across this situation?
Tax Dude is offline  
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Old Apr 9, 2011, 8:35 am
  #2  
 
Join Date: Jul 2008
Location: GVA
Programs: On Sabbatical, BA Bronze
Posts: 589
You're right - I'm not showing R for the 2nd, but only the 2nd.

Strange. I'm guessing this is a fluke that will get sorted with a sked change at some point.
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Old Apr 9, 2011, 8:35 am
  #3  
 
Join Date: Sep 2008
Location: YYZ
Programs: ACMM SE100K; *G
Posts: 1,526
Originally Posted by Tax Dude
I'm having a problem trying to upgrade a far-off BGI-YYZ flight. I'm on a latitude fare so can upgrade now - but there's no R class. Not R=0, but R=missing. (It's over New Year's so I expected R to be zeroed out, but not totally absent.) The result is that when I try to use an eUpgrade to get on the waitlist the system says:
This aircraft does not feature an Executive cabin.

The plane's an XM'd 763, J=9. Anyone else ever run across this situation?
What is the date/flight number of the flight you're trying to upgrade?
j_the_p is offline  
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Old Apr 9, 2011, 10:50 am
  #4  
 
Join Date: Jul 2008
Location: GVA
Programs: On Sabbatical, BA Bronze
Posts: 589
I think he's looking at 963 1/2/11.

I'm showing R on every other day +/- 3 but indeed there is no R listed for that day. Bucket listing ends at P. At least on EF.
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Old Apr 9, 2011, 11:04 am
  #5  
Company Representative - Air Canada
 
Join Date: May 1999
Location: Canada
Posts: 24,215
Will look into this on Monday.
Andrew Yiu is offline  
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Old Apr 9, 2011, 12:50 pm
  #6  
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Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Plat Amb
Posts: 3,439
Thanks Andrew, and if you can get it fixed - see if they'll set it to R=9 (just for testing....)
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Old Apr 9, 2011, 12:51 pm
  #7  
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Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Plat Amb
Posts: 3,439
Originally Posted by YYZ_TVGuy
I think he's looking at 963 1/2/11.

I'm showing R on every other day +/- 3 but indeed there is no R listed for that day. Bucket listing ends at P. At least on EF.
That's the day, but it's AC 967.
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Old Apr 9, 2011, 12:56 pm
  #8  
 
Join Date: Aug 2010
Location: YQR
Programs: AC*E35 and decreasing
Posts: 664
Originally Posted by YYZ_TVGuy
I think he's looking at 963 1/2/11.
Of course it's 1/2/12.

Time flies
tinchote is offline  
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Old Apr 14, 2011, 8:11 am
  #9  
Company Representative - Air Canada
 
Join Date: May 1999
Location: Canada
Posts: 24,215
Originally Posted by Tax Dude
Thanks Andrew, and if you can get it fixed - see if they'll set it to R=9 (just for testing....)
Problem fixed by our rev mgmt team so you can go ahead and request the UG and WL. (No R9 as it's a peak flight during a peak time!)
Andrew Yiu is offline  
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Old Apr 14, 2011, 8:48 am
  #10  
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Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Plat Amb
Posts: 3,439
Thanks Andrew. And, although it doesn't affect me since I'm on a Z fare going down, there's the same missing R class on AC966 on Dec 26/27.
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