FlyerTalk Forums - Compliments to AC staff

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- - Compliments to AC staff (https://www.flyertalk.com/forum/air-canada-aeroplan/1183243-compliments-ac-staff.html)

Quote:

Originally Posted by PointWeasel (Post 15861596)

She must have transferred in from YXE or YQR. :D

Too bad the United people I had here at YQR last February weren't as good as the AC people.

Trying again in May; we'll see!

Quote:

Originally Posted by global_happy_traveller (Post 15865193)

you you you and you.....go find another thread to complain or make another one. this one is to highlight the better side of employees. Like any organizations there are a**h***s, i***ts, j**ks etc........ but there are also good employees whom are trying to make a difference and this is to commend their efforts.

Here made a complaint site for you folks...... http://www.flyertalk.com/forum/air-c...l#post15865233

also a seat's ability to recline is another passenger's right... you have any issue with seat reclines talk to the seat designer not the passenger or FA. afterall the passenger is just utilizing one of the features offered by the aircraft. perhaps the passenger is a j**k for being less courteous but you are also a j**k for making a big fuss out of a small matter.... few hours later you'd all be parting ways. So get it grip! geez.......

yes for me it is extordinary cause like many above have said.... there's are less cooperative and arrogrant staff out there....

Perhaps you should pay more attention to the posts. I was not complaining as you seem to think. I simply asked the poster of the quoted message how he could make the negative statement her did.

Perhaps you should open your own thread questioning others interpretation of their issue(s). As I said this is for compliments only. Complaints and confrontation of assessments go elsewhere.

Don't notice when FA's aren't nice.. but do notice when they are.^

Great FA on Friday from YYZ-ORD, very nice guy, recognized me from my flight to Shanghai in January.

I have flown AC recently and the cabin crew could still take a few pointers from Porter Airline staff... but I admit they have improved... kinda... Also, if I address the staff in English that is because I choose to converse in English and don't expect nor want a response in French.

Quote:

Originally Posted by global_happy_traveller (Post 15850778)

Typically a lot of us have a lot to complain...... But in every basket there are good/great apples as well.......

Flew YYZ/SEA on AC541 yesterday and I have to say it was by far the best service I had ever encountered.

Boarding: the gate agent was swift and greeted every passenger by mr/mrs/ms name and concluded with "enjoy your flight"

On board: the FAs were cheerful and the SD was extremely polite and personal. Every single passenger regardless of J or Y was greeted by "Good evening mr/mrs/ms name" some got "welcome back" and when some customers responded she made mention that "we value your business".

She was also very attentive to every passengers' needs, by looking at their body language and responded proactively.

I wished I had bought & participated the "candy for the crew program", which I regret not crossing my mind. But I did invite her to the YYZ MiniDO in March and hopefully be able to buy her a drink there!

You are indeed very observant, were you standing with the FA at the door all this time? Just because on my return flight from LGA, she hardly even looked at my boarding pass just a hello.

Quote:

Originally Posted by djjaguar64 (Post 15874330)

You are indeed very observant, were you standing with the FA at the door all this time? Just because on my return flight from LGA, she hardly even looked at my boarding pass just a hello.

hmmm row 1 on an Embraer......Let me guess :D

Quote:

Originally Posted by Northern Canuck (Post 15874308)

All staff could probably take a customer service class.

Had a great experience 2 days ago. Was flying YYZ - LHR on the 8:15 pm flight. Got to YYZ at 6:15 and found out the flight was delayed till 1 am. The check in agent looked and didnt find availability on the 6:30 (which was delayed to 9:30) or the 11:30 pm flights. Was then asked to work with the concierges to see if they could do something.

Worked with a concierge and got rerouted through Ottawa. Had to run through security to make the flight to Ottawa but atleast I made it to LHR with a minimal delay.

This is the second time in 2 months that the concierges at YYZ have provided assistance in a timely and professional manner ^^ :)

Robin the FA on AC7940 from MKE to YYZ on 15/6/11

She was cheerful, attentive and brilliant.

I have been lucky in the fact that I cannot recall an Air Canada flight in which I felt the on-board service and staff was less than excellent. Generally great experiences with people on the phone too.