who's leaving Aeroplan? Should I?

Old Jan 12, 11, 7:25 pm
  #1  
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who's leaving Aeroplan? Should I?

It's very clear that people are upset with the benefits for 2011 being much weaker than previous editions. Today I am about to use my last certificate, possibly ever, but making the most of it going GRU-YYZ-YVR (some 15 hours total flight time). I am AC Elite and earned 67000 status miles in 2010. But most of my flights are long-haul. I fly mostly out of YVR and HKG and usually long-haul. As such, upgrades are of extreme value to me. Things like lounges and priority baggage are nice, but I really just care about flying in J. With the new system likely only giving me one long-haul upgrade for 2010, I am wondering if I should switch loyalties.

As a frequent HKG-YVR flier, the other obvious option is Cathay/MPC. But I don't know if I can make 90,000 miles to make it to MPC Gold in 2011, and MPC Silver does not seem that exciting. I also have no idea how liberal Cathay are with their upgrades, so maybe staying put with AC is better (I did get two AC op-ups this year in addition to my cert upgrades).

Sigh. Should I stay, or should I go?
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Old Jan 12, 11, 7:31 pm
  #2  
 
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You need to examine the options from your own perspective. From what you have posted, I would suggest that you can get more out of another FF program. Believe it or not, there are some companies that seem to see their FFs as value-added and worth enticing with perks.

AC couldn't care less about you. It appears that AC is infected by a corporate mindset that leads its management to believe that you have no other choice and will continue to fly AC metal whether you like it or not.

You do have choices. I would encourage you to take a look around at what is out there.
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Old Jan 12, 11, 8:01 pm
  #3  
 
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I think you will do better with another plan. I gave up on Aeroplan mid 2010. Compaire the onther plans and you will definitly see it is worth the switch. Don't forget to send the new company you choose your status so they can match it or reward you for switching with them!
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Old Jan 12, 11, 8:13 pm
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Shop around. Remember you will keep your benefits with AC while you build with a new program...if you stay with *.

So the building of a new account won't be too painful.
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Old Jan 12, 11, 9:57 pm
  #5  
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since I've been here 9 years, am I allowed to be anti-AC?

akqjt, you need to examine whats best for you. Noone can tell you if you should leave or not, but at the end of the day, its just a frequent flyer scheme....AC or CX could care less about you, so you gotta choose whats best for you and use it to your benefit.
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Old Jan 13, 11, 12:27 am
  #6  
 
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Originally Posted by rankourabu View Post
AC or CX could care less about you, so you gotta choose whats best for you and use it to your benefit.
Exactly. And that's true for any airline (and just about any other kind of company). Companies exist to make a profit for their owners, not to be kind to strangers. If their methods happen to align with your needs, count yourself lucky and grab the opportunity. (For me personally, AC's alignment is still pretty good.)

(Although you really meant "... couldn't care less," I expect!)
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Old Jan 13, 11, 3:47 am
  #7  
 
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+1 assess what suits u and one more tip..... dont just look at what to qualify and immediate benefits like lounge, priority boarding, upgrades etc... look at other $ items like "how many miles to redeem various trips" and people's discussion on seat availability and items of redemption.
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Old Jan 13, 11, 3:57 am
  #8  
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Thanks everyone. I do understand that no airline owes me anything and I agree they should exist to maximize their own profit. So as you say, I should look out for mine. Going back to the issue, I am not planning to fly to or through the US this year so most of the *A operators running out of Vancouver are not useful to me other than AC. So I suspect the choice is fairly binary between AC and CX. I take maybe 4-5 long trips per year and just want to maximize my upgrade potential. I've gotten so many AC upgrades in the last year and have gotten spoiled -- will I be able to get as many on CX?
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Old Jan 13, 11, 4:36 am
  #9  
 
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Thats a fairly simple comparison then.

Forget about the upgrades you got with AC last year...

Now look at the potential upgrades you will get with AC next year?
Look at the potential upgrades you will get with CX next year?

Based on your flying patterns you can calculate this yourself.
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Old Jan 13, 11, 6:23 am
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Originally Posted by tomh009 View Post
Exactly. And that's true for any airline (and just about any other kind of company). Companies exist to make a profit for their owners, not to be kind to strangers. If their methods happen to align with your needs, count yourself lucky and grab the opportunity. (For me personally, AC's alignment is still pretty good.)

(Although you really meant "... couldn't care less," I expect!)

Elites are not exactly strangers to AC and to alienate them when they can go elsewhere is bad for shareholders who will see those customers flee and profits drop. It is a given in the marketing world that keeping an existing customer is far less costly than courting a new one. AC hasn't seemed to grasp this basic concept of marketing. It's hung up on Opportunity Cost modelling which strikes me as questionable as the models used by Wall Street in developing Collateralized Debt Instruments!
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Old Jan 13, 11, 6:37 am
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A few points to the OP.

What class of service do you pay to fly to HKG?

Here were my experiences as a former Diamond with CX.

Flying business- I got opped up quite a few times to F for free as business was oversold- note this didn't start to happen until I hit Diamond.

Flying economy- I flew what I paid for (Economy).

One other point- the upgrades with miles were not a very good deal- and other than OP UPs I never upgraded any other way (except for paying for higher COS of course).

IRROPS as a Diamond were super well handled- including putting you on another carrier (non OneWorld etc)- this is an advantage.

A key point to remember- it is really only the North American airlines that got into the routine of giving away premium cabin seats- think that the highest tier with Lufthansa gets only 3 upgrades every two years (and this is for flying 600 K Q miles), and Senator (equivalent to SE) gets a whopping 1 one way upgrade every two years (and even then it is not valid on all fare classes). Before you jump look carefully at what you will be getting- what I liked a lot about CX was their onboard service and their excellent lounges at HKG- and the odd op-up to F which was very nice. A lot more people on Asian carriers however pay for premium service (because it is much better value actually)- so typically in my experiences you end up in the class of service you pay for. The only final point is that if you are flying frequently to Latin America (you mentioned GRU in your post), you may want to look at AA and their EXP program- from YVR to GRU is much better with AA than AC because you can connect through DFW as opposed to YYZ (which is a long detour in my experiences)- and AA is super generous with upgrades and all their sticker deals.
TRAVELSIG is offline  
Old Jan 13, 11, 6:43 am
  #12  
 
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Originally Posted by Shareholder View Post
Elites are not exactly strangers to AC and to alienate them when they can go elsewhere is bad for shareholders who will see those customers flee and profits drop. (...)
The point still stands: any given corporation exists to maximize its shareholder profits. If it can do that by being nice to some or all of its customers, that's great, but the objective is still profit maximization. Don't delude yourself by thinking airline X, Y or Z really loves you -- at best they love the profit you can help generate.
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Old Jan 13, 11, 7:15 am
  #13  
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Originally Posted by tomh009 View Post
The point still stands: any given corporation exists to maximize its shareholder profits. If it can do that by being nice to some or all of its customers, that's great, but the objective is still profit maximization. Don't delude yourself by thinking airline X, Y or Z really loves you -- at best they love the profit you can help generate.
Agreed....however .....

...retention of pax/customers is a factor impacting quarterly financial results.

I await the next three AC quarters and we shall find out how much the airline has p*ssed off its top tier customers....or were all these AC forum angry threads just letting off steam without any concrete action.
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Old Jan 13, 11, 7:33 am
  #14  
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Originally Posted by Shareholder View Post
Elites are not exactly strangers to AC and to alienate them when they can go elsewhere is bad for shareholders who will see those customers flee and profits drop. It is a given in the marketing world that keeping an existing customer is far less costly than courting a new one. AC hasn't seemed to grasp this basic concept of marketing. It's hung up on Opportunity Cost modelling which strikes me as questionable as the models used by Wall Street in developing Collateralized Debt Instruments!
I often wonder if this is true of the airline world. As an Account Executive, my smallest customers purchased several million dollars worth of product from me, the largest was about $40 million. A SE on average probably spends far less than $50K/yr. So maybe that's why our business, as individuals, is not valued as much as we think it should be by AC. Granted, collectively, we do add up to a fair amount. I did not have 10K potential customers globally!
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Old Jan 13, 11, 7:43 am
  #15  
 
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what you mean my airline of choice doesnt love me?????? now i am really hurt
global happy traveller is offline  

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