still another reduction of elite benefits?

Old Dec 25, 10, 10:47 pm
  #1  
Original Poster
 
Join Date: Oct 2004
Programs: AP elite; aa; USair; Delta; NWA
Posts: 128
still another reduction of elite benefits?

I thought elites could book bulkhead seats, but current policy states this only goes for Latitude fares. Another diminution of benefits or are there work arounds?
link: http://www.aircanada.com/en/travelin...rredseats.html
Preferred seat selection is complimentary for
Air Canada Super Elite members with a Tango Plus or Latitude fare;
Air Canada Elite members and Star Alliance Gold members with other airlines - with a Latitude fare.
auerbal is offline  
Old Dec 25, 10, 10:54 pm
  #2  
 
Join Date: May 2009
Posts: 656
bulkheads still work... not exit rows. It's secret'ish. They were going to get rid of them but I think the complaints made them go back to bulkheads working.
bakersdozen is offline  
Old Dec 26, 10, 12:03 am
  #3  
 
Join Date: Dec 2010
Location: YYJ
Programs: AC*SE, Lifetime Bonvoy PP, Hilton D, National EE, Avis First
Posts: 671
another interesting tidbit... when the iphone app came out it did not block preferred seats when doing mobile check in. so you could reselect any unoccupied seat, including bulkhead, exit, ect.

it has been corrected since
NAJetSet is offline  
Old Dec 26, 10, 12:17 am
  #4  
 
Join Date: Sep 2009
Posts: 379
Originally Posted by auerbal View Post
I thought elites could book bulkhead seats, but current policy states this only goes for Latitude fares. Another diminution of benefits or are there work arounds?
link: http://www.aircanada.com/en/travelin...rredseats.html
Preferred seat selection is complimentary for
Air Canada Super Elite members with a Tango Plus or Latitude fare;
Air Canada Elite members and Star Alliance Gold members with other airlines - with a Latitude fare.
Preferred seats are mainly located in exit rows and can be purchased,

Bulkhead should still be OK...

I do hope they don't take that benefit away too as there will be nothing left for Elite members. 2011 benefits have been cut 70% already -- how much more damage does AP/AC want to do to Elites?
travelblond is offline  
Old Dec 26, 10, 12:29 am
  #5  
 
Join Date: Jan 2010
Location: YYZ/SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 2,680
You can choose the bulkhead seats for free. When you do seat selection, they come up as preferred seats, complimentary and the icon is a blue seat with a star (instead of a gold seat with a star)

Originally Posted by NAJetSet View Post
another interesting tidbit... when the iphone app came out it did not block preferred seats when doing mobile check in. so you could reselect any unoccupied seat, including bulkhead, exit, ect.

it has been corrected since
Aren't you always able to choose preferred seats at check-in time without charge? That's always what I've done sometimes to get exit rows.
D582 is offline  
Old Dec 26, 10, 3:10 am
  #6  
 
Join Date: Oct 2010
Location: YXU
Programs: AC E50K, Aeroplan Diamond, CX Gold, AMEX Plat, Fairmont Plat, SPG Gold, NEXUS/GE
Posts: 417
Originally Posted by auerbal View Post
Air Canada Elite members and Star Alliance Gold members with other airlines - with a Latitude fare.
That's a pretty chintzy move.

For flights in NA, there's not much of a point of offering it with a Latitude fare as pretty much the only thing you can do cheaply (eupgrades-wise) is upgrade a domestic Latitude fare.
cavitron is offline  
Old Dec 26, 10, 4:09 am
  #7  
 
Join Date: Dec 2010
Location: YYZ
Programs: Continental SE 2010, Air Canada Elite 2011
Posts: 82
Another nickle and dime change for 2011... AC must have been been rubbing shoulders with Ryan air execs.

Last edited by soconn; Dec 26, 10 at 4:09 am Reason: Apparently next year is 2011 not 2010
soconn is offline  
Old Dec 26, 10, 11:09 am
  #8  
 
Join Date: Nov 2005
Location: YYJ
Posts: 1,680
I have booked the bulkhead window for every flight I took this year (where there was a bulkhead). I actually looked at this as a big benefit.

I had a TA book a ticket for me last week and she was not able to book a bulkhead seat for me. I assumed that it had already been taken. I just did a dummy booking on ac.com and the seat is open on both legs. I'll call AC on Monday and see if they can move me.

I also thought that we were supposed to be able to modify all ac bookings, regardless of how they were made, but it says that I have to call my TA or AC reservations.

Dr. PITUK
painintheuk is offline  
Old Dec 26, 10, 11:43 am
  #9  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Posts: 13,144
Originally Posted by painintheuk View Post
I had a TA book a ticket for me last week and she was not able to book a bulkhead seat for me. I assumed that it had already been taken. I just did a dummy booking on ac.com and the seat is open on both legs. I'll call AC on Monday and see if they can move me.
Perhaps when your TA looked up the seats someone had already taken it but by the time you checked it on ac.com those who previously occupied their seat ended up canceling the reservations, hence freeing up those bulkhead seats?
Rejuvenated is offline  
Old Dec 26, 10, 11:45 am
  #10  
 
Join Date: Nov 2005
Location: YYJ
Posts: 1,680
Originally Posted by Rejuvenated View Post
Perhaps when your TA looked up the seats someone had already taken it but by the time you checked it on ac.com those who previously occupied their seat ended up canceling the reservations, hence freeing up those bulkhead seats?
I hope so! I'll post once I call AC.

Dr. PITUK
painintheuk is offline  
Old Dec 26, 10, 2:29 pm
  #11  
 
Join Date: Dec 2004
Location: YYZ / IAH
Programs: AC SE MM, UA MP 1K, Hyatt Diamond, SPG Platinum, hhonors Diamond
Posts: 3,010
Originally Posted by painintheuk View Post
I have booked the bulkhead window for every flight I took this year (where there was a bulkhead). I actually looked at this as a big benefit.

I had a TA book a ticket for me last week and she was not able to book a bulkhead seat for me. I assumed that it had already been taken. I just did a dummy booking on ac.com and the seat is open on both legs. I'll call AC on Monday and see if they can move me.

I also thought that we were supposed to be able to modify all ac bookings, regardless of how they were made, but it says that I have to call my TA or AC reservations.

Dr. PITUK
Not sure about you, but my travel agency never has access to the preferred seating (bulkhead and exit row) it shows blocked to them. They have to call AC directly to get them to move it. They do however have access to the priority seating, when my SE number is on the file.
yyzgigi is offline  
Old Dec 28, 10, 9:52 am
  #12  
 
Join Date: Mar 2005
Posts: 138
This has been discussed a few times before, Elites can still choose bulkhead seats on T+ fares but have to call-in. This is not clearly stated on 2010 and 2011 benefits package, but AY confirmed 6 months ago it was still an Elite benefit.

However, since it is not clearly stated as an Elite benefit, AC can of course take it away at any time without notification.
avmca2050 is offline  
Old Dec 28, 10, 10:34 am
  #13  
 
Join Date: Nov 2005
Location: YYJ
Posts: 1,680
Originally Posted by Rejuvenated View Post
Perhaps when your TA looked up the seats someone had already taken it but by the time you checked it on ac.com those who previously occupied their seat ended up canceling the reservations, hence freeing up those bulkhead seats?
I just called in and booked it no problem. I rarely use a travel agent so it's not been a problem before.

So the benefit still seems to be there. Sorry for any panic .

Dr. PITUK
painintheuk is offline  
Old Dec 28, 10, 12:31 pm
  #14  
 
Join Date: Mar 2005
Posts: 138
Originally Posted by painintheuk View Post
I just called in and booked it no problem.
But isn't it annoying that AC I.T. department cant fix this problem and a phone call is required after booking to move the seats? Waste of valuable customers and AC customer service agents time
avmca2050 is offline  
Old Dec 28, 10, 12:42 pm
  #15  
 
Join Date: Jul 2007
Location: Vancouver, BC
Programs: AE, SPG, HH
Posts: 340
Not sure if this has been mentioned but if you sign in at ac.com prior to booking your flight, your status will be recognized and you'll then be able to determine if you can book bulkheads or not. If you're just looking for seats on ac.com as a guest (without signing in) like the Elite section, these seats will show up with a cost attached.

I've had no issues selecting bulkhead seats for free this entire year as I always sign in before doing anything on ac.com. I could however see the issue when going thru a TA.
helraiser is offline  

Thread Tools
Search this Thread