refund policy during IRROPs
Dec 21, 2010, 3:04 am
#1
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refund policy during IRROPs
Here´s a question for the experts:
According to the AC website one can cancel tickets and get a refund if one is affected by the weather situation in Europe.
I´m scheduled to fly AC to FRA the day after tomorrow, and it looks as if this is unlikely to happen, and I´m thinking about cancelling my trip alltogether.
What is AC´s refund policy if the outbound flight has already been taken?
Would I get a pro-rated refund (about 50% of a return ticket) or does AC recalculate the fare of a one-way (full-fare Y) ticket, which would make this completely pointless
Thank´s!
According to the AC website one can cancel tickets and get a refund if one is affected by the weather situation in Europe.
I´m scheduled to fly AC to FRA the day after tomorrow, and it looks as if this is unlikely to happen, and I´m thinking about cancelling my trip alltogether.
What is AC´s refund policy if the outbound flight has already been taken?
Would I get a pro-rated refund (about 50% of a return ticket) or does AC recalculate the fare of a one-way (full-fare Y) ticket, which would make this completely pointless
Thank´s!
Dec 21, 2010, 3:52 am
#2
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,421
Here´s a question for the experts:
According to the AC website one can cancel tickets and get a refund if one is affected by the weather situation in Europe.
I´m scheduled to fly AC to FRA the day after tomorrow, and it looks as if this is unlikely to happen, and I´m thinking about cancelling my trip alltogether.
What is AC´s refund policy if the outbound flight has already been taken?
Would I get a pro-rated refund (about 50% of a return ticket) or does AC recalculate the fare of a one-way (full-fare Y) ticket, which would make this completely pointless
Thank´s!
According to the AC website one can cancel tickets and get a refund if one is affected by the weather situation in Europe.
I´m scheduled to fly AC to FRA the day after tomorrow, and it looks as if this is unlikely to happen, and I´m thinking about cancelling my trip alltogether.
What is AC´s refund policy if the outbound flight has already been taken?
Would I get a pro-rated refund (about 50% of a return ticket) or does AC recalculate the fare of a one-way (full-fare Y) ticket, which would make this completely pointless
Thank´s!
Dec 21, 2010, 3:58 am
#3
Join Date: Jul 2008
Location: GVA
Programs: On Sabbatical, BA Bronze
Posts: 589
If your flight is actually impacted or they do a blanket change exception that involves your days of travel you should be able to get back the remaining value of your ticket (i.e. whatever that one way fare basis was). Although tickets need to be bought round trip to get reasonable fares, each direction could have a different fare basis and fees, so it will not necessarily be half, but you will get money back.
Make sense?
Dec 21, 2010, 3:59 am
#4
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If your flight is actually impacted or they do a blanket change exception that involves your days of travel you should be able to get back the remaining value of your ticket (i.e. whatever that one way fare basis was). Although tickets need to be bought round trip to get reasonable fares, each direction could have a different fare basis and fees, so it will not necessarily be half, but you will get money back.
I know that a recalculation is the procedure under normal circumstances (which is why many just "forget" about the return flight), but I always thought airlines would give a pro-rated refund during IRROPs.
(BTW, the outbound and inbound flight were almost exactly the same price)
Dec 21, 2010, 4:08 am
#5
Join Date: Jul 2008
Location: GVA
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Posts: 589
Thank´s, so you´re suggesting they would do a recalculation of the fare for a one-way ticket? A one-way ticket NA-Europe usually is more expensive than a round-trip ticket, so the refund wouldn´t make much sense.
I know that a recalculation is the procedure under normal circumstances (which is why many just "forget" about the return flight), but I always thought airlines would give a pro-rated refund during IRROPs.
(BTW, the outbound and inbound flight were almost exactly the same price)
I know that a recalculation is the procedure under normal circumstances (which is why many just "forget" about the return flight), but I always thought airlines would give a pro-rated refund during IRROPs.
(BTW, the outbound and inbound flight were almost exactly the same price)
Dec 21, 2010, 4:14 am
#6
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No, you will get the return component of the ROUNDTRIP fare refunded, IF your flight is canceled or there is a blanket IRROPS declaration for your departure/arrival airport on your flight day. All we were trying to tell you is it may not be 50/50 depending upon which fares were ticketed to make the roundtrip.
i was just wondering whether the refund would be recalculated based on the cost of a one-way full-fare Y ticket, which would defeat the purpose of the refund.
Dec 21, 2010, 5:53 am
#7
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IME it is like when you select your flights online, you click a price for outbound, a price for inbound, which may or may not be similar at all. Then tax and fees are added. So when you get the refund it should be the second amount 'clicked' plus the taxes and fees for that portion.
Dec 21, 2010, 6:37 am
#8
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
Jasper - you will get back what you have paid for.
Example 1. Your outbound was $200 and inbound was $300, then you get back $300+applicable taxes.
Example 2. Your outbound was $400 and inbound was $100, then you get back $100+applicable taxes.
Example 3. If you paid $600 (all inclusive) for the entire ticket and cancelled it prior to travel due to IROPS, then you get the $600 back.
Example 1. Your outbound was $200 and inbound was $300, then you get back $300+applicable taxes.
Example 2. Your outbound was $400 and inbound was $100, then you get back $100+applicable taxes.
Example 3. If you paid $600 (all inclusive) for the entire ticket and cancelled it prior to travel due to IROPS, then you get the $600 back.