they can do it with eggs...
Dec 1, 2010, 12:37 pm
#31
Join Date: Dec 2008
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^
Dec 1, 2010, 6:20 pm
#33
Join Date: May 2009
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http://www.popularmechanics.com/tech...-your-packages
As for baggage handling, my one anecdote was a positive experience with BA from LHR-YVR, where baggage handling punctured my soft-shell bag. After I filed a claim, BA immediately sent me a new plastic hard-shell as compensation. ^
Dec 1, 2010, 8:38 pm
#35
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Dec 1, 2010, 9:54 pm
#37
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Dec 1, 2010, 10:14 pm
#38
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Dec 1, 2010, 11:15 pm
#40
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Dec 2, 2010, 7:41 pm
#41
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Dec 2, 2010, 7:57 pm
#43
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Dec 2, 2010, 11:29 pm
#44
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Dec 3, 2010, 1:22 am
#45
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If eggs are not a suitable analogy, then how 'bout how companies like FedEx and UPS are able to deliver most of their trade without losing significant parts of it, or damaging it. They are not without their problems, and I'm certain they lose and/or damage things from time to time. But they deliver a lot more stuff from and to a lot more destinations, and without an "owner" travelling alongside checking on its progress from time to time.
You're also mixing up "lost" with "delayed". And what are you talking about "significant" for? So AC loses a significant amount of their pax's checked items? What is significant? 10%? 15%? IATA airlines have something like 99.98% success in uniting bags with their pax, on time or not. That's a pretty high non-losing-something rate. FX and UPS express have the same amount of delays on packages, for very similar reasons (late inbound flight into hub; on time outbound from hub departs in spite of this, weather conditions anywhere in the chain, mechanical and AOG issue that delays the plane carrying 9 000 packages that need to be there the next day by 1030hrs, mis-sorts, etc.) These are a fact in the industry. Do you think airlines want delayed luggage or cargo? Here's an incentive to perform better: these incidents are very costly to the airlines. They have to hire staff that have to tag the bag and receive the bag, couriers to take the bag to the pax, then there's more manpower required to handle these bags onto and off the flights. In spite of it, this stuff inevitably happens. It's life. People get rear ended, my food comes out cold, the service at the gap the other day sucked. It's the way it is. Oh, and with UPS and FX, if your express item is delayed past the commitment time (that they make up), you're entitled a refund. But they don't make it easy (nor very difficult, in all fairness) to get that refund.
Now with damage, really? I put a bottle of liquor in the center of my carry on whenever I come back from outside Canada. Yeah, I wrap it in a pair of jeans but I don't obsess over it. I'm yet to have damage occur to bottles. If you have fragile stuff, you have to pack it accordingly, and presenting these fragile items in a 70lb box will probably not be handled very nicely: why? Because a person's back is worth more than the items inside that box. Sorry. That being said, I've moved a 32 inch tv and two computer monitors in original factory packaging (i.e. the usual styro-foam) AND without a fragile sticker MIA-ORD-YYZ-YEG-YYC (on a mr, no less
) without issues. I think people just pack really stupidly; I've seen really dense people box containing twelve bottles of wine, and, that's it. Just bottles in a box.