Requesting status miles for taking bus!

Old Nov 5, 10, 1:13 pm
  #1  
Original Poster
 
Join Date: Jul 2007
Location: Vancouver, BC
Programs: AE, SPG, HH
Posts: 340
Requesting status miles for taking bus!

Yup... you read that right. I was on a flight from ORD to YXE a coupla nights ago with a stop on YQR. Well we got to YQR to drop off some ppl. When it came time to get going again the plane had issues with the flight info system - tells the pilot the plane's speed and altitude. Anyway, the flight was scrubbed and we were booked a greyhound bus to take us to YXE.

I just checked my account and my other flights that day have been credited with the exception of the ORD-YXE one.

I called AP and after giving them my ticket number, the gent I spoke with manually entered the segment but only from ORD-YQR. He stated that's all I'd be credited with and not from ORD-YXE. I'm to fax in my BP to the elite line with a note explaining what had happened and maybe they'd give me the full credit.

Frankly I think I should still get complete miles for the entire trip and in fact, I would argue that I should get the minimum of 500 miles from YQR - YXE seeing as it wasn't a usual stop and I feel compensation is in order - but I'm not going to stress about that cuz I'm not a blotch on the earth - would've happened if we'd flown without equipment. It's usually 1123miles from YXE - ORD and 996 (according to staralliance.com) from YQR-ORD. You could argue that it's only 127 miles but that's 127 status miles plus my 50% bonus. Might get me a toothpick or something

No, the bus didn't have AC or United decals on it but I'm sure the flight number would've changed seeing as we rode a bus back from YQR so... arguments can be made hehe. The bus driver did an outstanding job getting the grumpy 15 or so of us back in decent time - only 3.5hrs after we were supposed to arrive. I'm going to fax my stuff to them but has anyone had any similar experience and what was the outcome? Should I be asking AC or UA for some sort of credit (it was an AC itinerary but flying UA metal.)

Maybe next time I won't go YXE-ORD-LAX-LAS and return for <$350 a/i.
helraiser is offline  
Old Nov 5, 10, 1:23 pm
  #2  
 
Join Date: Apr 2002
Location: YXE
Posts: 2,949
15 people on the continuation to YXE and $350 fares, eh? Can't see that flight lasting too much longer then...
pitz is offline  
Old Nov 5, 10, 1:29 pm
  #3  
 
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,484
Originally Posted by helraiser View Post
Yup... you read that right. I was on a flight from ORD to YXE a coupla nights ago with a stop on YQR. Well we got to YQR to drop off some ppl. When it came time to get going again the plane had issues with the flight info system - tells the pilot the plane's speed and altitude. Anyway, the flight was scrubbed and we were booked a greyhound bus to take us to YXE.

I just checked my account and my other flights that day have been credited with the exception of the ORD-YXE one.

I called AP and after giving them my ticket number, the gent I spoke with manually entered the segment but only from ORD-YQR. He stated that's all I'd be credited with and not from ORD-YXE. I'm to fax in my BP to the elite line with a note explaining what had happened and maybe they'd give me the full credit.

Frankly I think I should still get complete miles for the entire trip and in fact, I would argue that I should get the minimum of 500 miles from YQR - YXE seeing as it wasn't a usual stop and I feel compensation is in order - but I'm not going to stress about that cuz I'm not a blotch on the earth - would've happened if we'd flown without equipment. It's usually 1123miles from YXE - ORD and 996 (according to staralliance.com) from YQR-ORD. You could argue that it's only 127 miles but that's 127 status miles plus my 50% bonus. Might get me a toothpick or something

No, the bus didn't have AC or United decals on it but I'm sure the flight number would've changed seeing as we rode a bus back from YQR so... arguments can be made hehe. The bus driver did an outstanding job getting the grumpy 15 or so of us back in decent time - only 3.5hrs after we were supposed to arrive. I'm going to fax my stuff to them but has anyone had any similar experience and what was the outcome? Should I be asking AC or UA for some sort of credit (it was an AC itinerary but flying UA metal.)

Maybe next time I won't go YXE-ORD-LAX-LAS and return for <$350 a/i.
send it to whoever operated the flight
global happy traveller is offline  
Old Nov 5, 10, 3:31 pm
  #4  
 
Join Date: Apr 2002
Location: YXE
Posts: 2,949
Originally Posted by global_happy_traveller View Post
send it to whoever operated the flight
Skywest Airlines??
pitz is offline  
Old Nov 5, 10, 4:15 pm
  #5  
 
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,484
(it was an AC itinerary but flying UA metal.)

I would send it UA as a follow up.... and copy AC on it......
global happy traveller is offline  
Old Nov 5, 10, 8:49 pm
  #6  
Original Poster
 
Join Date: Jul 2007
Location: Vancouver, BC
Programs: AE, SPG, HH
Posts: 340
UA offered $150 credit for flights originating and ending in the US, 8000 miles (non-status) or 10% off next flight. Took the 10%.

Have to wait till Dec 1st to see what AP does with my mileage credit request. Urgh...
helraiser is offline  
Old Nov 8, 10, 8:41 am
  #7  
Original Poster
 
Join Date: Jul 2007
Location: Vancouver, BC
Programs: AE, SPG, HH
Posts: 340
Wow... AP credited the full miles yesterday. I did fax them a copy of my BP with an explanation of what happened, in addition to speaking with a couple of agents but kudos on the quick action!
helraiser is offline  

Thread Tools
Search this Thread