Conditioned to accept misery

Old Oct 14, 10, 9:09 am
  #1  
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Location: Back in YYZ after 3 years of expat life in LHR
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Conditioned to accept misery

ORD T2 -> YYZ (Air Canada)
- Agent offered to put me on the flight leaving in 45 minutes (without me asking)
- she checked my bags all the way through to final destination even though not on the same PNR
- agent offered directions on how to find the priority security line
- priority status was enforced in the security line
- shoes off, crap out of the carry on, coat off
- moat dragons were just doing their jobs - not chit-chatting or gossiping
- no NoS, no pat down
- through in 3 minutes
- priority boarding was enforced by the gate agent
- FAs were polite and reasonably cheerful

I was going to post this as "a fabulous flight experience" when I realized that really, why isn't this normal? Have we become so conditioned to accept people not doing their jobs, and to expect misery that when all the stars actually align we think we've had a great experience?
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Old Oct 14, 10, 10:09 am
  #2  
 
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Old Oct 14, 10, 11:17 am
  #3  
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Old Oct 14, 10, 11:32 am
  #4  
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What are the odds of my lucky streak continuing ... I'm waitlisted for an UG on the flight today from YYZ -> FRA - just one seat available and I'm a lowly E.

I'm thinking I've had my "pleasant flying experience" for the day
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Old Oct 14, 10, 12:56 pm
  #5  
 
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Originally Posted by lostinthewash View Post
What are the odds of my lucky streak continuing ... I'm waitlisted for an UG on the flight today from YYZ -> FRA - just one seat available and I'm a lowly E.

I'm thinking I've had my "pleasant flying experience" for the day
You get what you paid for!

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Old Oct 14, 10, 3:06 pm
  #6  
 
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I had no idea ORD T2 had priority security lines for AC elites...
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Old Oct 14, 10, 3:54 pm
  #7  
 
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Originally Posted by lostinthewash View Post
ORD T2 -> YYZ (Air Canada)
- Agent offered to put me on the flight leaving in 45 minutes (without me asking)
- she checked my bags all the way through to final destination even though not on the same PNR
- agent offered directions on how to find the priority security line
- priority status was enforced in the security line
- shoes off, crap out of the carry on, coat off
- moat dragons were just doing their jobs - not chit-chatting or gossiping
- no NoS, no pat down
- through in 3 minutes
- priority boarding was enforced by the gate agent
- FAs were polite and reasonably cheerful

I was going to post this as "a fabulous flight experience" when I realized that really, why isn't this normal? Have we become so conditioned to accept people not doing their jobs, and to expect misery that when all the stars actually align we think we've had a great experience?
This is what passes for "Concorde Service". I am happy with just a smile from the TSA/CATSA person.
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