The Air Canada Stopover Hotel Program [likely terminated as of early 2022]
#196
Join Date: Apr 2018
Posts: 2
Also tried calling ACV, gave up after 2 hours on hold. Tried the contact form listed here, which worked - received a response within an hour but told me my itinerary wasn't eligible I need to contact AIr Canada (even though booking in J). Contacted Air Canada, they confirmed and noted on my file the itinerary as eligible, tried to contact Air Canada Vacations back, again 1.5 hours on hold and had to disconnect. Tried the form again last week - no response.
This program is broken. I just booked a hotel on my own dime.
This program is broken. I just booked a hotel on my own dime.
#197
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,741
Also tried calling ACV, gave up after 2 hours on hold. Tried the contact form listed here, which worked - received a response within an hour but told me my itinerary wasn't eligible I need to contact AIr Canada (even though booking in J). Contacted Air Canada, they confirmed and noted on my file the itinerary as eligible, tried to contact Air Canada Vacations back, again 1.5 hours on hold and had to disconnect. Tried the form again last week - no response.
This program is broken. I just booked a hotel on my own dime.
This program is broken. I just booked a hotel on my own dime.
Sounds ike the whole AC business is overloaded by the migration to Amadeus; seems they saw it as strictly IT but failed to anticipate that there would be significant repercussions everywher, and now everyone is learning, slowly and painfully. silos and lack of vision at the top?
#198
Join Date: May 2012
Posts: 492
What reason did they give for the itinerary being ineligible? Happened to me and they were right. If AC confirm they are wrong, I would pursue.
Sounds ike the whole AC business is overloaded by the migration to Amadeus; seems they saw it as strictly IT but failed to anticipate that there would be significant repercussions everywher, and now everyone is learning, slowly and painfully. silos and lack of vision at the top?
Sounds ike the whole AC business is overloaded by the migration to Amadeus; seems they saw it as strictly IT but failed to anticipate that there would be significant repercussions everywher, and now everyone is learning, slowly and painfully. silos and lack of vision at the top?
#199
Join Date: Jun 2014
Location: YVR
Programs: SE 100K
Posts: 930
Looking for clarification.
Flying a multi-city (open jaw) itinerary - so I presumed NOT eligible for hotel stopover given the terms and conditions state that...
YXC - YVR - ICN - TPE (in PE). 15 hour overnight layover in YVR before flying to ICN then TPE
NRT - YVR - YXC (Y)
However, my electronic itinerary says "HHTL - HOTEL STOPOVER PROGRAM - CONFIRMED"
Error on their part? Am I then eligible / worth trying, or will they pick up on it right away?
Flying a multi-city (open jaw) itinerary - so I presumed NOT eligible for hotel stopover given the terms and conditions state that...
YXC - YVR - ICN - TPE (in PE). 15 hour overnight layover in YVR before flying to ICN then TPE
NRT - YVR - YXC (Y)
However, my electronic itinerary says "HHTL - HOTEL STOPOVER PROGRAM - CONFIRMED"
Error on their part? Am I then eligible / worth trying, or will they pick up on it right away?
#200
Join Date: May 2016
Posts: 2,494
Their contact form vacations.aircanada.com/en/contact-us-form received the quickest response for me.
I tried the email listed upthread and was on hold for over 2 hours before giving up and finding the above contact form. Note that their reply email may end up in the spam/junk mail box for whatever reason.
edit: they eventually replied to the email, a bit over a week later. The form was same day.
I tried the email listed upthread and was on hold for over 2 hours before giving up and finding the above contact form. Note that their reply email may end up in the spam/junk mail box for whatever reason.
edit: they eventually replied to the email, a bit over a week later. The form was same day.
Were you even able to call? The stopover link now redirects here: https://vacations.aircanada.com/c/503.html, which lists 1 800-296-3408, which seems to be out of service when I attempt to call it using various phones. To make things worse, this is the number AC Vacations (hotels?) gives as the number to call DURING travel.
All three of these numbers go to an "out of service" message (not busy, not queue):
Is this Amadeus fallout or normal for ACV?
All three of these numbers go to an "out of service" message (not busy, not queue):
866-529-2079
833-752-2210
866-264-7758
800-296-3408
Is this Amadeus fallout or normal for ACV?
Also tried calling ACV, gave up after 2 hours on hold. Tried the contact form listed here, which worked - received a response within an hour but told me my itinerary wasn't eligible I need to contact AIr Canada (even though booking in J). Contacted Air Canada, they confirmed and noted on my file the itinerary as eligible, tried to contact Air Canada Vacations back, again 1.5 hours on hold and had to disconnect. Tried the form again last week - no response.
This program is broken. I just booked a hotel on my own dime.
This program is broken. I just booked a hotel on my own dime.
Yes, exactly, and not even an option to pay a few dollars to go to a different spot. Very disappointing. My experience with this program is 1 out of 4 now.
#201
Join Date: Aug 2017
Programs: Air Canada A35K, Bonvoy Platinum
Posts: 169
Hi all, I was wondering if anyone can clarify whether Aeroplan reservations are eligible for this. Reading through this thread is a bit confusing as there are conflicting reports, some of which are just based on the language in the T+C rather than personal experience. Wondering if anyone has successfully gotten a free hotel on an Aeroplan booking?
I have a one-way booking in I (Aeroplan Business) that goes YXU-YYZ-YVR-SEA-HND. First three flights are on AC metal, last one on ANA. Layovers in YVR and SEA are both overnight 20+ hours. Itinerary was booked pre-Amadeus by feeding segments over the phone (ie. the long layovers were intentionally crafted by me). I'm wondering if I can score a free hotel for my night in Vancouver.
I have a one-way booking in I (Aeroplan Business) that goes YXU-YYZ-YVR-SEA-HND. First three flights are on AC metal, last one on ANA. Layovers in YVR and SEA are both overnight 20+ hours. Itinerary was booked pre-Amadeus by feeding segments over the phone (ie. the long layovers were intentionally crafted by me). I'm wondering if I can score a free hotel for my night in Vancouver.
#202
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,741
Hi all, I was wondering if anyone can clarify whether Aeroplan reservations are eligible for this. Reading through this thread is a bit confusing as there are conflicting reports, some of which are just based on the language in the T+C rather than personal experience. Wondering if anyone has successfully gotten a free hotel on an Aeroplan booking?
I have a one-way booking in I (Aeroplan Business) that goes YXU-YYZ-YVR-SEA-HND. First three flights are on AC metal, last one on ANA. Layovers in YVR and SEA are both overnight 20+ hours. Itinerary was booked pre-Amadeus by feeding segments over the phone (ie. the long layovers were intentionally crafted by me). I'm wondering if I can score a free hotel for my night in Vancouver.
I have a one-way booking in I (Aeroplan Business) that goes YXU-YYZ-YVR-SEA-HND. First three flights are on AC metal, last one on ANA. Layovers in YVR and SEA are both overnight 20+ hours. Itinerary was booked pre-Amadeus by feeding segments over the phone (ie. the long layovers were intentionally crafted by me). I'm wondering if I can score a free hotel for my night in Vancouver.
#203
Join Date: Aug 2017
Programs: Air Canada A35K, Bonvoy Platinum
Posts: 169
WRT Aeroplan bookings not being eligible, is that based on any confirmed reports of people trying to book a hotel through this program and being rejected due to the booking being a reward booking?
If nobody has tried yet then I'm happy to be the DP I want to see here.
#205
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
I just made a change to an itinerary that makes it eligible, but there's no HHTL remark on the new booking email. I'll send an email and see what they say. That being said, I need the Fairmont YVR (0640 flight, so I want to be in-terminal), so I'll likely have to just book it myself.
Edit: they said I have to call
Edit: they said I have to call
Last edited by canadiancow; Feb 17, 2020 at 4:23 am
#206
Join Date: Mar 2020
Posts: 2
DJ Bitterbarn Hey when you say you're the centre of the demographic. What are you trying to with the stopover? Being a person who also likes a stop over. I've been working on a direct flight to a cheap multi-flight stopover app so wondering what other use cases there are.
#207
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
Are non-014 tickets eligible? I have an entirely AC-operated, entirely UA-marketed booking, on 016 stock, and I'm debating rescheduling the SFO-YVR/YYZ flight if I can get a free hotel.
#208
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,617
But you can easily check whether you're eligible by entering your PNR on the website. Have you tried that?
I would be skeptical that the type of hotels you would want would be available though. When I've looked at it the few times I've been eligible, it has been offering me hotels way off the airport - I think I even posted about it offering me a hotel in Niagara Falls somewhere upthread - or the one time it had the T3 Sheraton, it was more than I could book it for through SPG.
#209
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
You can certainly argue whether UA.com counts as a "travel agent", but I could have booked this exact itinerary through an actual TA (but ... why would I?).
The ticket, as booked, is not eligible. If UA marketed AC flights on 016 stock are eligible, I would rebook it to have ~18 hours in YYZ. If not, I'm content leaving it as is.
I would be skeptical that the type of hotels you would want would be available though. When I've looked at it the few times I've been eligible, it has been offering me hotels way off the airport - I think I even posted about it offering me a hotel in Niagara Falls somewhere upthread - or the one time it had the T3 Sheraton, it was more than I could book it for through SPG.
Airport. It certainly wasn't the Sheraton Gateway, but it was perfectly acceptable for my needs. Your examples certainly don't sound great though.