He he he... Good one. You haven't been here very long, have you?

A new airplane, preferrably a B777, would be nice. But that's just me.

Shareholder, the law suit is still pending in Small Claims Court. I was invited to contact AC regarding this matter, but with the Pilots strike, Merger, and my chaotic schedule I had let it sit on the back burner. Now however I will persue this vigerously.

As for my being tagged a dificult customer I agree with you that that is the case. However I will state that AC has an obligation to attend to each customer based on the situation that is presented at that time, and not let employees spread unfounded rumours regarding a passenger, and alleged past problems.

AC can not get away with stating "We've had trouble with you before were not going to help you". First off I have never been baned, suspended, or even warned of the possibility of such by AC, nor have I ever acted in a manner warenting such.

I have however been assertive of my rights with a knowledge of ticketing proceedures from a course in travel I took previously.

Canadian,

A cash top up would account for inconvenience and hurt feelings. I would not top up for harassment, because I don't see that there is a case for harassment separate from the inconvenience and irritation that you suffered.

However, your previous experience might give rise to a complaint before the CHRC if you can make out a case for discriminatory treatment based on race, or national origin. That would, however, have to be heard before the CHRC as a Provincial Court has no jurisdiction to provide you with relief in that area.

Canadian: Wow. You really have a mess on your hands.

First of all, the MCO's issued off of original AC tickets shouldn't be an issue. The originally issued ticket can be tracked and verified whether they have been used, voided, refunded etc...

With regards to the MCO issued off a MX ticket, yes they can take them because there is a Star Alliance MCO agreement in place.

This is where I think it gets tricky: You had an AA ticket endorsed (partially used?) to AC. You then asked for that ticket to be reissued into an MCO. The problem may be that AA still holds the money, even though the ticket was endorsed to AC. If it was a full fare ticket, any AA counter could've refunded the money back to your credit card, or sent you a check if it was paid in cash/check. If it was an excursion fare, there would be no guarantee that AC received the value of the coupon from AA. Therefore, AC would be giving you "free" money (MCO). Also, if it were an excursion fare, it would be AA who would have to decide whether to give you an involuntary refund or an MCO. Endorsements usually apply to irregular operations when the ticket is still expected to be used.
To be honest with you, if you came to me with an AA ticket and said you wanted an MCO for the residual value, I would've sent you to AA. If you had insisted, I would've gotten suspicious. AA holds the money...let them give it to you.

Same as above re the BA ticket.

But, that doesn't help you now. At this point, with only a copy of the MCO, I would contact AA with the original ticket # and see if they can send you a copy of the coupon. If it was issued by an agency, contact that agency as well. Most are required to keep copies of the Auditor's coupon for quite some time. At least having a copy of the original ticket from AA/Agency might help you solve the problem.

Regarding the AA full fare ticket: why did you not simply contact an AA ticket office or airport location to get the ticket refunded back to you?

I think since the above mentioned MCO's are being questioned, AC is naturally questioning the validity of the remainder of them. I don't think your previous negative experience at AC would've caused this problem. Unless of course there's a part of the story that's not being told. No offence.
To put it simply, you have a lot of wierd tickets and MCO's. I understand the importance of customer service, but you're dealing with the airline's bread and butter. They're not going to give you something for free, and if they have a suspicion of some wrong doing, then by all means they're going to investigate it. Yes, the approach could've been different (again, we're still hearing one side of the story).

I don't know if this would work, but why don't you contact an AC mgr at YYZ during a slow period, and ask if you could sit down with him/her and go over all your documents and try to sort through this mess. I'm sure if the request is done tactfully, without being on the offensive/defensive, then you might get to the bottom of this.
Unfortunately, I've switched carriers, so I can't help you with your PNR or with the respective agents.

Again, IMHO, those AC issued MCO's off of AC tickets should be okay. The other one's are semi-questionable. I say questionable based on my experience of dealing with MCO's, both valid, fraudulant and incorrectly issued ones.

Compensation wise...go with what Ken said, or maybe an MCO for $400.
Seriously though, I'm not sure. Perhaps a letter of apology and enough miles for a free ticket??

If I can think of anything else, from an airline's point of view, I'll let you know.

Best Regards,

Emp

Employee,

The tickets (AA & BA) were exchanged for a AC ticket with a residual value owed to me, that's why the MCO's were issued. Obvioiusly I did not go and exchange a AA ticket for a AC MCO.

As I mentioned before on the AA ticket it was issued in Lima I did not want AC in MEX to send this ticket back to Canada who would send it to AA in DFW then to AA in LIM then to the Travel Agency to finally send me my money 2 years later. I had a similar situation 5 yrs ago in Costa Rica and did in fact wait 14 months for IB to get a refund back to me!

As I am sure you will agree with me, MCO's were designed so a PAX can use what he paid for without waiting for refund cheques to arrive.

Employee I have some questions over IATA proceedure could you please E Mail me so I can ask you these directly?