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Originally Posted by zorn
(Post 14258235)
There was one error in your post:
You did not have a very important meeting in Calgary at 2pm. If your meeting was actually very important you would not have left it to a mere airline to move you 1600 miles on the same day in order to get there on time. You would have flown the day before, leaving you with many other flying options (including other airlines) to get you to the very important meeting. You would have at least been aware of Westjet's 9am flight. In this case, you merely wanted to be there badly enough to leave yourself at least another flight or two to spare in getting there. That's good enough for a somewhat important meeting, but not for a very important meeting. It's too bad the airline accidentally made you miss your flight and end up late, but you pretty much just join the end of a very long line of people who had an event of some importance to them that they missed because they had an excessive amount of faith in an airline to do enough things right in order to get them there on time, in spite of all evidence to the contrary. I don't see it as the airline accidentally making me miss my flight. They ACTIVELY made me miss my flight, and then didn't do anything to get me on the next 3 flights. Four flights and 5 hours early. Not enough? REALLY?? How much leeway is appropriate? What if the last flight of the day the night before has an issue and then the following day this same scenario takes place? Should I fly out 2-3 days before important meetings? It's not like I took the 9am instead of the 10am. I was fully four flights ahead, and I was on time for it until someone (with no real authority mind you) moved me in position and made me late. My expectation is AC will make this right with some sort of compensation (NOTE: still haven't received any response at this point) or next time AC personnel tell me to do something that I don't think they have authority to do, I'm going to tell them to ____ ___ :mad: |
About a month and a half later, I've been offered a 15% discount on my next flight.
Considering AC is already offering 10% for simply answering an e-mail, I can see how important they feel this issue is. Offered before they did any kind of investigation --- I said I didn't think a discount was an appropriate comp and I wanted them to review the incident. I was told they needed to keep a standard in terms of comp offerings "in these situations"....and have still not reviewed my issue. I realize that companies can't do the right thing all the time. I would expect some effort to make up for shortfalls, and at the very least some effort to try to get better. Without even reviewing, it is clear AC isn't trying to improve. And offering a discount for another flight, in my mind, is another way of increasing flight revenue and is not compensation for a problem. Funny how AC doesn't offer a 15% refund for the flight I've already had the issue with. Westjet doesn't offer the same routes as I fly on AC, so I won't be slipping. However, I have decided that I will become the single most needy and handheld passenger AC has ever seen. "Sir, please move to this line" will be met with "Why?" "Can I have your contact info so that I can find you if needed?" "Can you please get a supervisor that I can speak with as I'd feel more comfortable discussing this with management". |
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