AC flight HNL to YVR went mechanical any compensation due?
Jan 4, 2010, 1:22 pm
#1
Original Poster
Join Date: Dec 2006
Location: YVR
Programs: AC Aeroplan,Delta Skymiles, Avion
Posts: 451
AC flight HNL to YVR went mechanical any compensation due?
My friends are still stuck in Hawaii as their flight had a mechanical problem last night. They were put up in a hotel by AC and given food vouchers. They hope to get out tonight. Are they entitled to any other compensation? Thx
Jan 4, 2010, 2:18 pm
#3
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
According to AC
http://www.aircanada.com/en/travelin...fl_delays.html
8 hours or more:
For circumstances within Air Canada's control - If your flight has been rescheduled to depart the next day, you may be entitled to meal vouchers, hotel accommodation and transportation to and from the airport. Ask an Air Canada airport agent for assistance.
For other compensation your are better off to review your Credit Card's Trip Interruption / Delay insurance.
http://www.aircanada.com/en/travelin...fl_delays.html
8 hours or more:
For circumstances within Air Canada's control - If your flight has been rescheduled to depart the next day, you may be entitled to meal vouchers, hotel accommodation and transportation to and from the airport. Ask an Air Canada airport agent for assistance.
For other compensation your are better off to review your Credit Card's Trip Interruption / Delay insurance.
Jan 4, 2010, 2:32 pm
#4
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Join Date: Sep 1999
Location: Toronto, Ontario, Canada
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What are they expecting? They should be thankful they are spending another day in the warmth rather than being back here in Canada...and perhaps sitting on the bottom of the Pacific ocean!
Jan 4, 2010, 3:16 pm
#5
Join Date: Dec 2006
Location: Well within Jazz territory
Programs: AC E
Posts: 951
As far as passengers being thankful they're stranded instead of "sitting at the bottom of the ocean"....seriously?!?
Jan 4, 2010, 4:31 pm
#6
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Jan 4, 2010, 4:38 pm
#7
Join Date: Oct 2009
Location: YVR
Programs: AC*E, Airmiles Onyx (reluctantly), Marriott Titanium, IHG PC Platinum
Posts: 502
The location is irrelevant, these people might have jobs to get back to, may be paying for an extra day at the kennel, or a million other instances where this is a huge inconvenience.
Jan 4, 2010, 4:54 pm
#8
Join Date: Jul 2001
Location: YYZ
Programs: AC SE100K, HH G
Posts: 2,454
Jan 4, 2010, 4:54 pm
#9
Original Poster
Join Date: Dec 2006
Location: YVR
Programs: AC Aeroplan,Delta Skymiles, Avion
Posts: 451
AC has given them meal vouchers and a hotel room plus they are supplying transportation back to the airport if they can get the replacement part there today, otherwise they'll be staying another night.
It was me asking on their behalf (not them being greedy) and thanks to everyone else for their answers.
Last edited by weather; Jan 4, 2010 at 4:57 pm Reason: typo
Jan 4, 2010, 5:05 pm
#10
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,151
Definitely keep a record of the flight delay.
After they get back, write to aeroplan customer service, and request compensation. Two years ago we were flying YYZ to NRT, to connect to TPE. The flight was delayed 1 hr. After we got on, we waited 2-3 hr, then were told another pilot had to be found because of the maximum number of pilot time was exceeded. Then snow began to come down. Six hours later we departed. We missed the connection in NRT. Were put in a hotel with breakfast voucher, but it was only 4-5 hr sleep, to catch a different flight the next morning. I wrote, and they gave each of us 7,500 aeroplan points.
YMMV.
After they get back, write to aeroplan customer service, and request compensation. Two years ago we were flying YYZ to NRT, to connect to TPE. The flight was delayed 1 hr. After we got on, we waited 2-3 hr, then were told another pilot had to be found because of the maximum number of pilot time was exceeded. Then snow began to come down. Six hours later we departed. We missed the connection in NRT. Were put in a hotel with breakfast voucher, but it was only 4-5 hr sleep, to catch a different flight the next morning. I wrote, and they gave each of us 7,500 aeroplan points.
YMMV.
Jan 4, 2010, 5:08 pm
#11
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,151
Oh, I should've added. When we were stuck in the AC flight for 6 hr, we were not offered meal or drinks. The flight attendants only came around with water for anyone needing it.
We brought a few sweet buns and gave to our kids. But it was not enough, they were hungry. About an hour after take off, they served a meal. A lot of people were very hungry by then.
We brought a few sweet buns and gave to our kids. But it was not enough, they were hungry. About an hour after take off, they served a meal. A lot of people were very hungry by then.
Jan 4, 2010, 5:30 pm
#12
Join Date: Oct 2009
Location: YVR
Programs: AC*E, Airmiles Onyx (reluctantly), Marriott Titanium, IHG PC Platinum
Posts: 502
It makes no sense that just because you're stuck at a resort you should forgo compensation for the inconvenience.
And remember "different strokes for different folks", I would have no interest in being stuck in HNL as I am not the beach/resort type, my "vacations" have had me in Cambodia and Burma (on separate trips) this year. While I wouldn't mind being stuck in either country for an extra day there (minus the extra costs involved for not returning home on time), would you in turn expect extra compensation if you were stuck there and it isn't considered a desirable location in your eyes?
And remember "different strokes for different folks", I would have no interest in being stuck in HNL as I am not the beach/resort type, my "vacations" have had me in Cambodia and Burma (on separate trips) this year. While I wouldn't mind being stuck in either country for an extra day there (minus the extra costs involved for not returning home on time), would you in turn expect extra compensation if you were stuck there and it isn't considered a desirable location in your eyes?
Jan 4, 2010, 6:17 pm
#14
Join Date: Dec 2006
Location: YEG
Posts: 3,925
I think that this is all they are really entitled to, its not like they are going pay for lost wages or tutors to help the kids catch up with their missed schooling. That being said, definetly write customer service after the trip. I would not doubt it at all if you received credits for future travel as a gesture of good will (who knows, they may even give out MCO's upon check-in, etc.).
Jan 4, 2010, 6:56 pm
#15
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Anybody who goes that far for a vacation should never schedule themselves back to work within hours of returning home. There are always possibilities of unexpected occurrences that need to be considered. AC is playing it safe by not flying a defective aircraft but they should not be expected to pay for a lost day's pay, kennel charges or the like. That's what trip interruption insurance is for.
