Beware of Old 763's on YVR-HNL route
#1
Original Poster
Join Date: Jan 2009
Location: YYZ
Programs: Aeroplan
Posts: 3
Beware of Old 763's on YVR-HNL route
Just got back from a trip to Honolulu and was surprised to see that the planes they used were the old 763's without the upgraded equipment and seating. It was very disappointing to find myself riding in J class on a 5 hour red-eye flight in old seats that don't recline fully and no VOD. The flight attendants indicated that these planes had just been put back into service.
Be aware that the aircraft information on the Air Canada booking site shows these planes as having new cabin interiors. However, when you get to the point of booking seating assignments you will see the old 2-2-2 seating set up rather than the 1 -2 for updated 763s.
I don't think it's appropriate that Air Canada charges a premium price for such an outdated product - they obviously think J class passengers on this route will settle for less. If your flying this route you might want to look at other options.
Be aware that the aircraft information on the Air Canada booking site shows these planes as having new cabin interiors. However, when you get to the point of booking seating assignments you will see the old 2-2-2 seating set up rather than the 1 -2 for updated 763s.
I don't think it's appropriate that Air Canada charges a premium price for such an outdated product - they obviously think J class passengers on this route will settle for less. If your flying this route you might want to look at other options.
#2
Join Date: Jul 2004
Location: YYZ, YVR, DCA
Programs: AC SE100k, AC 2MM,
Posts: 12
I agree. I was on the same flight and in Exec class. My wife kept asking me why paid for these expensive seats when the aircraft was so old and without the new systems.
The equipment was not in great repair. During the flight, the exec class lavatory door fell right off and it took three or four attendents to get it back on.
Come on AC. You can do better -- otherwise, passengers will take the easy alternatives offered by other airlines on the same routes.
The equipment was not in great repair. During the flight, the exec class lavatory door fell right off and it took three or four attendents to get it back on.
Come on AC. You can do better -- otherwise, passengers will take the easy alternatives offered by other airlines on the same routes.
#5
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
They've modified lots of leased equipment. The lease terms, aircraft age, and the fact that they want to ditch these aircraft ASAP, means an investment in new interior is not likely practical or cost-effective.
#6
Join Date: Oct 2003
Location: YVR
Programs: WS Platinum, former AC E35K
Posts: 6,335
#7
Join Date: Jan 2008
Location: YYZ
Programs: AC E
Posts: 347
#9
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
These aircraft are equipped with 6 cabin doors and 2 emergency exits - we generally refer to them as the 8 door aircraft. Logistical problems with the XM project and retrofit on these unique aircraft, the fact that they will probably be the first 763's to go wouldn't make sense for the refurbishment. They never in fact left the fleet, but were cleaned up and reconfigured to 24J/223Y. The extensive delay of the 787's probably factored in as well regarding their extended stay. It is also allowing the company to expolit new seasonal route opportunities to lower yielding markets like ATH & BCN this coming summer.
In flying the 763 XM'd aircraft, we've all tasted the proverbial forbidden fruit -who wouldn't prefer to fly this aircraft? The seating layout is very consistent with industry standard on airlines serving Hawaii from North America. With the possible exception of CO - Alaska, American, Delta, Hawaii, United & US Air all serve Hawaiian markets with non-internationally configured aircraft, sold as First Class, and have seat pitches ranging from 36" to 42" in a marketed higher class of service above Air Canada "J". I usually burn my AP points to fly to Hawaii on UA, and have never had a sleeper seat/suite on any flight to HNL or OGG.
In flying the 763 XM'd aircraft, we've all tasted the proverbial forbidden fruit -who wouldn't prefer to fly this aircraft? The seating layout is very consistent with industry standard on airlines serving Hawaii from North America. With the possible exception of CO - Alaska, American, Delta, Hawaii, United & US Air all serve Hawaiian markets with non-internationally configured aircraft, sold as First Class, and have seat pitches ranging from 36" to 42" in a marketed higher class of service above Air Canada "J". I usually burn my AP points to fly to Hawaii on UA, and have never had a sleeper seat/suite on any flight to HNL or OGG.
#10
Join Date: Dec 2004
Posts: 2,866
Many US carriers use domestic first class seats on the Hawaii service. In 2006 I had a 9 hour red-eye fron HNL to Atlanta in a 767-400 with the domestic seat and no leg/foot rest. In first class they served wine that probably cost them $2 a bottle and in plastic cups.
Often the US carriers that do use the international business class seat do not have true business meal service.
Often the US carriers that do use the international business class seat do not have true business meal service.
#11
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
i understand to many carriers operating in North America, Haiwaii is just their extended state....so its considered domestic that service standard (be it food or seat) is used.
as for the Air NZ lease...dont shoot the messenger...i am just relaying the message from the SD i chatted with yesterday
as for the Air NZ lease...dont shoot the messenger...i am just relaying the message from the SD i chatted with yesterday
#12
Join Date: Jul 2004
Location: YYZ, YVR, DCA
Programs: AC SE100k, AC 2MM,
Posts: 12
Every seat was sold out on this flight -- so it is unlikely that headoffice will know what a bad decision it was to run these aircraft.
The service team was wonderful (especially when they were able to fix the door to the business class lavatory that fell off during the flight) but unfortunately the equipment was not up to the crew.
I have been doing this route in January for nearly 10 years. Based on the aircraft, for the first time I would seriously consider moving my revenue business and taking Westjet next time.
#13
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
Just got back from a trip to Honolulu and was surprised to see that the planes they used were the old 763's without the upgraded equipment and seating. It was very disappointing to find myself riding in J class on a 5 hour red-eye flight in old seats that don't recline fully and no VOD. The flight attendants indicated that these planes had just been put back into service.
Be aware that the aircraft information on the Air Canada booking site shows these planes as having new cabin interiors. However, when you get to the point of booking seating assignments you will see the old 2-2-2 seating set up rather than the 1 -2 for updated 763s.
I don't think it's appropriate that Air Canada charges a premium price for such an outdated product - they obviously think J class passengers on this route will settle for less. If your flying this route you might want to look at other options.
Be aware that the aircraft information on the Air Canada booking site shows these planes as having new cabin interiors. However, when you get to the point of booking seating assignments you will see the old 2-2-2 seating set up rather than the 1 -2 for updated 763s.
I don't think it's appropriate that Air Canada charges a premium price for such an outdated product - they obviously think J class passengers on this route will settle for less. If your flying this route you might want to look at other options.
Love it when people get on here slamming service they knew nothing about and then claim the airline should offer better service when they have the same lack of knowledge of those other carriers??
I've flown most airlines to Hawaii . . . NW 753s = UA 777s = DL 763s = AC 767s.
I'm thinking the premium AC charged you to Hawaii had more to do with holiday demand than the interior of their aircraft
#14
Join Date: Nov 2002
Location: YYZ
Programs: Recovering long-time AC SE100K (currently E50K), Accor Gold, Marriott Gold, Hertz President's Circle
Posts: 1,033
I had a confirmed UG on this old equipment, HNL-YVR, a week or so back. I decided to cancel the segment and instead paid for a real first class seat KOA-SEA-YVR on Alaska Airlines. The price difference between AC's latitude and Alaska's first class was insignificant. It was a win-win. I got a big, comfy, reclinable seat on both legs (with handheld video on demand) AND I didn't have to endure a red-eye.
This would have been a tougher choice to make if my husband and I hadn't already qualified for Elite by this point, but since it's such a huge stretch between 35K and 100K, this choice was easy.
This would have been a tougher choice to make if my husband and I hadn't already qualified for Elite by this point, but since it's such a huge stretch between 35K and 100K, this choice was easy.
#15
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Can someone shed some light here - are these not the three a/c that are slated for non-pod J XM, if they haven't been XM'd already? I'm referring to the ones that will be used for YVR/YYC-OGG/HNL as well as DUB, BCN, ATH and a some other routes...