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Old Nov 16, 2015, 3:09 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: B747-437B
Guide to JNB (Oliver R. Tambo International Airport, Johannesburg, Republic of South Africa)


Welcome to the guide to JNB.

If your have any further questions that have not been answered after reading through, please do not hesitate to ask.

Bear in mind that the minimum connection times given below are the shortest connections allowed for tickets on a single PNR. It would be advisable to leave more time than this, particularly if you are arriving during the busy morning period. If you are travelling on two separate PNRs, add on at least an extra hour to the MCTs to allow for whatever delays the Travel Gods may throw at you.

Do note that procedures can change so this guide may not be accurate. If you notice anything has changed or there are any errors, just let me know.


International-Domestic Connection

Minimum connection time: 90 minutes

Once you have deplaned, simply follow the crowd to the immigration hall.
After going through passport control, you will need to collect your luggage and pass through customs irrespective of whether your bags have been tagged through to your final destination.
Exit into the public area and proceed up to departures level by way of the escalators which are opposite and to the left. The escalator can take trolleys.
If your bags have already been tagged through to your destination and you have your boarding passes for the onward domestic flight, you can use fast bag drop.
Otherwise you will need to check-in as normal.
Alternatively, you can use the baggage re-check desks on the left before exiting to the public area (NOTE : These are permanently closed now - Oct 2022).
If you would prefer to avoid the porters and taxi touts in the arrivals halls, there are escalators to the left of these desks which will take you to level 1. From there you will need to go up one more level to reach domestic departures. (NOTE : These escalators are out of service now - Oct 2022).

The domestic terminal is designated as a separate terminal (Terminal B) but do not be confused by this. All the terminals at JNB are under one roof so you barely notice that you are transferring between them.


Domestic-International Connection

If you can interline baggage, you can check it through from your initial departure point to your international destination. Once you land at JNB walk out to exit (ignore signs to go downstairs to baggage reclaim), keep walking through the shops/past the food court, around the atrium and there is a security/emigration point on your front right.

Please see post #106 for an illustrated guide.
[although there is no need to go up the moving walkway and then back down again - just come out of the domestic exit and keep walking straight on that level, which will bring you to the security/emigration point]


International-International Connection

Minimum connection time: 60 minutes

This is where things become a little more tricky.

If you arrive at a jetway, you will see a corridor heading towards International Transfers on the left just before the escalators down to passport control.
If you arrive at a remote stand and are bussed to the terminal, you will see the escalators on the left heading up to International Transfers as you enter the building.
Both these paths are well signposted and there is usually a staff member shouting out "International transit" and waving a sign to direct passengers.
When you go down the corridor, there is a transit immigration point before the transfer desks. Typically the wait here is 1-3 minutes, very much quicker than 'normal' immigration.
Your passport will be stamped with a "TRANSIT" stamp here even though you do not enter the country, and you must ensure that you have the required blank pages otherwise you may not be permitted to continue your transit and instead sent back to your originating point.

A few meters beyond the immigration checkpoint is the main transit information area which have desks for all the international airlines and handling agents.
If your bags have already been tagged through to your final destination, ensure that you give your connecting airline the tag numbers at this time so that they can verify them in their system.
If the tag numbers are not re-verified, they will not be loaded without manual intervention. This is not required if connecting from SAA to SAA flights however.

If your bags have not been tagged through, you will need to find a member of staff in International Transfers from your arriving airline.
Ask them to get one of their baggage services staff to pull your bags off the belt manually and coordinate with staff from your onward airline to retag them to your final destination.

This is a rather convoluted process and can take a long time.

Therefore, if your bags cannot be tagged all the way through, it is advisable to pass through immigration, collect your bags at baggage reclaim and clear customs.
After you clear customs but before you exit to the public area (the exit is a set of sliding doors on your right), you will see a series of baggage re-check desks on your left.
Proceed to these desks since they often have smaller queues and have your bags re-tagged.
Then head up the escalators to your left (do not exit the main doors into the public area) which emerge on the departures level.
Turn right when facing the Vodacom store and the departures security checkpoint is right in front of you.

You can do the entire transit and enter/exit South Africa in less than 5 minutes if your bags come out quickly.

If time permits, the safest option is to clear customs and re-check your bags as described above rather than rely on the interlining system at JNB.

Have a look at post #9 of this thread for pictures.

Originally posted by Ambassador BA304.

Luggage storage

This is taken from the whyjoburg.com web site (April 2016):

BagPort South Africa, the original company that provided a luggage storage service at OR Tambo International Airport, has changed its name.

It now operates as Ateck - from the same premises down the escalators at the main exit of Terminal A arrivals, on Basement Level 1, going towards the Parkade 2 (South).

Costs are : (NB : CASH ONLY! No Cards Accepted.)
0-5 hours: R70.00
6-12 hours: R80.00
12-24 hours: R90.00
24 hours or more: R90.00 per day.

Open 24 hours, every day of the year.

Contact details :
Tel : +27 (11) 390 2689
http://www.a-teck.co.za/or-tambo-airport-store-teck/
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JNB / Johannesburg Airport - Connections, Facilities, Layovers, etc.

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Old Jun 18, 2022, 2:27 pm
  #1036  
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Originally Posted by Curtdog9
So I do go up the escalators two levels to terminal B as IntrepidAfrician2 said above too and follow the signs to the Fastjet check in counters. Then take the escalators back down one level to terminal A for security/immigration

thank you
Yes. But honestly it’s pretty well signposted and not that complex.
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Old Jun 27, 2022, 10:52 am
  #1037  
 
Join Date: Mar 2016
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I will be flying into JNB by Federal Air from Ulusaba, scheduled to arrive at 15:30. My next flight is JNB-SYD scheduled to depart at 17:40. Is that enough time to make the flight to SYD? No checked bags.
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Old Jun 27, 2022, 11:25 am
  #1038  
 
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Originally Posted by knokturnl
I will be flying into JNB by Federal Air from Ulusaba, scheduled to arrive at 15:30. My next flight is JNB-SYD scheduled to depart at 17:40. Is that enough time to make the flight to SYD? No checked bags.
FedAir does not land at any of the JNB terminals as it is basically a private charter airlines. They have their own facilities on the eastern side of the airport property (opposite the normal terminals, other side of the tarmac). You will have to get to the departures area using a FedAir shuttle bus and then check in normally (just like you arrived via uber/taxi). I assume you are flying Qantas. According to their website, international check in closes 90 minutes before departure. Just my personal opinion, it seems a little tight. I would prefer at least 2.5 hours.

I've used FedAir in the past and I've found them very professional and service oriented. Why don't you reach out to them with this question?
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Old Jun 28, 2022, 2:40 pm
  #1039  
 
Join Date: Mar 2016
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Originally Posted by cheltzel
FedAir does not land at any of the JNB terminals as it is basically a private charter airlines. They have their own facilities on the eastern side of the airport property (opposite the normal terminals, other side of the tarmac). You will have to get to the departures area using a FedAir shuttle bus and then check in normally (just like you arrived via uber/taxi). I assume you are flying Qantas. According to their website, international check in closes 90 minutes before departure. Just my personal opinion, it seems a little tight. I would prefer at least 2.5 hours.

I've used FedAir in the past and I've found them very professional and service oriented. Why don't you reach out to them with this question?
Gotcha. I did reach out to FedAir and they said the same, it would be a tight connection, but that it's noted on my reservation and they'd do their best to accommodate. FedAir lands at 3:30pm, 15-20 minute drive to JNB.

My booking on the Qantas website says the flight departs at 5:40pm, and check in closes 60 minutes which makes me feel a little better if true, but the check-in options on their website also mentions it closes 90 minutes before departure so I'm a bit confused there.
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Old Jun 28, 2022, 4:27 pm
  #1040  
 
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Originally Posted by knokturnl
Gotcha. I did reach out to FedAir and they said the same, it would be a tight connection, but that it's noted on my reservation and they'd do their best to accommodate. FedAir lands at 3:30pm, 15-20 minute drive to JNB.

My booking on the Qantas website says the flight departs at 5:40pm, and check in closes 60 minutes which makes me feel a little better if true, but the check-in options on their website also mentions it closes 90 minutes before departure so I'm a bit confused there.
I would assume you have 40 minutes from the time your FedAir flight arrives to the point where you are checked in at the QF counter at JNB. If it works out you have 70 minutes instead, the less stress for you!
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Old Jul 1, 2022, 6:40 am
  #1041  
 
Join Date: Mar 2022
Location: SW UK
Programs: British Airways, Swiss, Hilton, Hyatt
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JNB Connection info

Looking for some advice re connection times at JNB - Intl - Dom.
I'm arriving on Swiss (in the front) in Nov and want to connect to a CPT flight - separate tickets and with checked baggage.

Swiss arrives at 10.20 (middle of most other Europe/ME arrivals) and debating with myself which is the best CPT flight to catch.
I was hoping for the 13.00 with Lift (or maybe SAA), but maybe too eager with my timings?!
I know everything is based on an ontime arrival, but any idea of 'landing' to 'baggage collection' timings at that time of the day with a busy arrivals hall?

Also there are several flights with 'Flexflight' showing on google flights, but operated by lift. I was going to opt for Lift for the 13.00 but can't seem to find anything about flexflight - anyone know anything about them?
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Old Jul 1, 2022, 8:12 am
  #1042  
 
Join Date: Apr 2010
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Originally Posted by Julian Phillips
Looking for some advice re connection times at JNB - Intl - Dom.
I'm arriving on Swiss (in the front) in Nov and want to connect to a CPT flight - separate tickets and with checked baggage.

Swiss arrives at 10.20 (middle of most other Europe/ME arrivals) and debating with myself which is the best CPT flight to catch.
I was hoping for the 13.00 with Lift (or maybe SAA), but maybe too eager with my timings?!
I know everything is based on an ontime arrival, but any idea of 'landing' to 'baggage collection' timings at that time of the day with a busy arrivals hall?

Also there are several flights with 'Flexflight' showing on google flights, but operated by lift. I was going to opt for Lift for the 13.00 but can't seem to find anything about flexflight - anyone know anything about them?
I had never heard about FlexFlight until your post. After some digging, I found the following page on the Kayak (South Africa) site. If you look at Kayak's route map, the only operations in South Africa are between JNB and CPT. It looks like the parent of this is in Denmark.

https://www.za.kayak.com/FlexFlight.W2.airline.html
cheltzel is offline  
Old Jul 2, 2022, 10:11 am
  #1043  
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2h40 mins sounds pretty comfortable to me. An hour for immigration and baggage claim gives you contingency for a small arrival delay and still time to check in and make your connection.
Swanhunter is offline  
Old Jul 2, 2022, 10:13 am
  #1044  
 
Join Date: Mar 2022
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Programs: British Airways, Swiss, Hilton, Hyatt
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Originally Posted by Swanhunter
2h40 mins sounds pretty comfortable to me. An hour for immigration and baggage claim gives you contingency for a small arrival delay and still time to check in and make your connection.
Awesome - Thank you!
Julian Phillips is offline  
Old Jul 10, 2022, 9:15 am
  #1045  
 
Join Date: Sep 2014
Location: New Mexico
Posts: 2
LHR-JNB JNB-MUB Seperate tickets

We are hopefully flying BA from LHR-JNB next month with carryon luggage only. Unfortunately the hand baggage is too heavy to be a carryon on Airlink Botswana. Can we have our hand baggage tagged at the transit desk or will be have to go through customs? We will be checked in and have our boarding passes for the flight to Maun.
Thanks Sharon
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Old Jul 10, 2022, 1:43 pm
  #1046  
 
Join Date: Aug 2000
Location: Exile
Posts: 15,656
Originally Posted by SharonNM
We are hopefully flying BA from LHR-JNB next month with carryon luggage only. Unfortunately the hand baggage is too heavy to be a carryon on Airlink Botswana. Can we have our hand baggage tagged at the transit desk or will be have to go through customs? We will be checked in and have our boarding passes for the flight to Maun.
Thanks Sharon
There is no facility to accept baggage at the transit desk. However, once you proceed to the boarding gate I am sure the Airlink staff will be happy to tag it there (or maybe even allow you to carry it on).
B747-437B is offline  
Old Jul 11, 2022, 1:37 am
  #1047  
 
Join Date: Aug 2000
Location: Exile
Posts: 15,656
Originally Posted by Julian Phillips
Also there are several flights with 'Flexflight' showing on google flights, but operated by lift. I was going to opt for Lift for the 13.00 but can't seem to find anything about flexflight - anyone know anything about them?
W2/365 is WorldTicket which is a GDS sub-hosting provider similar to HahnAir (H1/169) and APG (GP/275). They are simply the quickest way for Lift to enter GDS distribution using them as a middleman rather than a full-scale integration from AeroCRS to Amadeus/Sabre/Travelport.
Julian Phillips likes this.
B747-437B is offline  
Old Jul 11, 2022, 5:36 am
  #1048  
 
Join Date: Jul 2010
Posts: 357
Check-in question

On separate tickets with QR then Airlink. Is there a desk to check-in with Airlink in transit or is this done at the gate? Hand luggage only.
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Old Jul 11, 2022, 7:50 am
  #1049  
 
Join Date: Aug 2000
Location: Exile
Posts: 15,656
Originally Posted by CHSDOC
On separate tickets with QR then Airlink. Is there a desk to check-in with Airlink in transit or is this done at the gate? Hand luggage only.
You can check-in online for Airlink and then proceed directly to your gate with a mobile boarding pass, or else use the desks or kiosks in the transfer area.
B747-437B is offline  
Old Jul 15, 2022, 8:52 am
  #1050  
 
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
I subscribe to an international travel advisory service and received an alert about a strike involving the SA national Revenue Service (SARS) that may impact customs workers. Has anyone seen a noticeable impact on international arrivals/departures?

The alert email I received did not contain any specific news releases on the strike and when I search for news on a SARS strike affecting JNB and/or CPT, I see that there have been frequent labor actions but nothing specific for June/July 2022.
cheltzel is offline  


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