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Cancelled Transatlantic Flight ex USA within 24hrs, EI Refusing Refund

Cancelled Transatlantic Flight ex USA within 24hrs, EI Refusing Refund

Old Sep 29, 2023, 1:52 pm
  #1  
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Cancelled Transatlantic Flight ex USA within 24hrs, EI Refusing Refund

https://www.aerlingus.com/support/bo...20and%20refund.

Booked at 8pm EST on Sept 27, cancelled at 3pm EST on Sept 28.

Multi City booking starting and ending in the US.

I 'cancelled' as they directed in the above link by completing the refund request.

I got an email this morning stating I'm not eligible for a refund - they're definitely incorrect here, right? I'm hoping its just a naive agent & I don't end up having to chase this down via a DoT complaint.
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Old Sep 29, 2023, 1:54 pm
  #2  
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Originally Posted by ChurnieEls
https://www.aerlingus.com/support/bo...20and%20refund.

Booked at 8pm EST on Sept 27, cancelled at 3pm EST on Sept 28.

Multi City booking starting and ending in the US.

I 'cancelled' as they directed in the above link by completing the refund request.

I got an email this morning stating I'm not eligible for a refund - they're definitely incorrect here, right? I'm hoping its just a naive agent & I don't end up having to chase this down via a DoT complaint.
What was the date of travel on the ticket?
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Old Sep 29, 2023, 2:25 pm
  #3  
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Originally Posted by guv1976
What was the date of travel on the ticket?
February 2024 so outside of the 7 day close in exception.
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Old Sep 29, 2023, 4:00 pm
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Originally Posted by ChurnieEls
https://www.aerlingus.com/support/bo...20and%20refund.

Booked at 8pm EST on Sept 27, cancelled at 3pm EST on Sept 28.

Multi City booking starting and ending in the US.

I 'cancelled' as they directed in the above link by completing the refund request.

I got an email this morning stating I'm not eligible for a refund - they're definitely incorrect here, right? I'm hoping its just a naive agent & I don't end up having to chase this down via a DoT complaint.
Based on the above, you cancelled within 24 hours, so you are eligible for a full refund.

Push back on it - it's almost certainly a naive agent, as the policy is well known and long standing.
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Old Sep 29, 2023, 4:48 pm
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Same happened with me and an AerSpace fare
in June. Cancelled in time. Denied refund. Stiff email with link to terms and conditions. Refund granted immediately.
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Old Sep 30, 2023, 7:44 am
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Originally Posted by ChurnieEls
https://www.aerlingus.com/support/bo...20and%20refund.

Booked at 8pm EST on Sept 27, cancelled at 3pm EST on Sept 28.

Multi City booking starting and ending in the US.

I 'cancelled' as they directed in the above link by completing the refund request.

I got an email this morning stating I'm not eligible for a refund - they're definitely incorrect here, right? I'm hoping its just a naive agent & I don't end up having to chase this down via a DoT complaint.
Why call the DoT? There is no need to get them involved in such a simple case. The better solution is to call your credit card company and dispute the charge. You will be refunded immediately in some cases, and in others, you will see the credit within 48-72 hours. Your bank then works with the airline to resolve the issue. Hold on to any documentation that shows the cancellation rules, as your bank may ask you to send it to them.
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Last edited by AJNEDC; Sep 30, 2023 at 11:00 am
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Old Sep 30, 2023, 9:32 am
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Originally Posted by AJNEDC
Why call the DoT?
Particularly when they've all been furloughed!

("Call the DoT" and "Call the CEO" are the kneejerk responses to even the slightest inconveniences in many parts of this website!)
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Old Sep 30, 2023, 9:49 am
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Filing a complaint with DOT is simple, fast and easy. It’s the only way to get a prompt response from US airlines.

if they don’t like it, they should follow the clear, well established laws.
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Old Sep 30, 2023, 11:03 am
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Originally Posted by rjburns
Filing a complaint with DOT is simple, fast and easy. Its the only way to get a prompt response from US airlines.

if they dont like it, they should follow the clear, well established laws.
The only response he should desire from the airline is his refund. Anything else is a waste of time. It is a waste of time to contact the DoT when a better solution is to contact his bank for the refund. Always work smarter - never harder.
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Old Sep 30, 2023, 12:39 pm
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Happened to me before. I pushed back and demanded to speak to a manager. Got my refund
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Old Sep 30, 2023, 2:08 pm
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Originally Posted by andymcdonnell
Happened to me before. I pushed back and demanded to speak to a manager. Got my refund
Exactly. It's just inexperienced staff, all the OP needs to do is try again.

All the guff around the DoT and credit cards and what not can be avoided by just going back to the airline. It's not rocket science
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Old Oct 1, 2023, 7:45 am
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Originally Posted by FlightDetective
Exactly. It's just inexperienced staff, all the OP needs to do is try again.

All the guff around the DoT and credit cards and what not can be avoided by just going back to the airline. It's not rocket science
And if he tries again with the airline and gets another just inexperienced staff? He then should do what? Try again? It is so weird how difficult some of you make your lives when there are so much easier and substantially better alternatives. Ah well...
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Old Oct 1, 2023, 8:44 am
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To close the loop on this, was finally able to get a hold of someone who knew what they were doing & my refund is on the way.

It's crazy that they haven't an option to cancel and the logic programmed to auto refund within 24hrs for US flights.
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Old Oct 1, 2023, 9:58 am
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Originally Posted by AJNEDC
And if he tries again with the airline and gets another just inexperienced staff? He then should do what? Try again? It is so weird how difficult some of you make your lives when there are so much easier and substantially better alternatives. Ah well...
Had this happen with SQ. Cancelled within 24 hours, the CSR refused stipulating the time stamp on his end was beyond. Thankfully, the situation was resolved when I assume one of his colleagues noted the time difference between SA Asia and NA was not insignificant. So, these things happen, but no reason why they should in this day & age of modern IT.
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Old Oct 1, 2023, 12:46 pm
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Originally Posted by ChurnieEls
To close the loop on this, was finally able to get a hold of someone who knew what they were doing & my refund is on the way.

It's crazy that they haven't an option to cancel and the logic programmed to auto refund within 24hrs for US flights.
There's very little demand for it, so it's probably not worth spending the time and resource to code it.
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