Emerald airlines: expected wait time for EU/UK 261 resolution
Aug 7, 23, 1:47 am
#1
Original Poster
Join Date: Mar 2017
Location: Singapore & Globe trotting
Programs: QR Gold, ITA Club Executive, Hilton Gold, GHA Titanium, Taj Gold, Accor Gold, Marriott Gold Elite
Posts: 400
Emerald airlines: expected wait time for EU/UK 261 resolution
Hello, back in May I flew with Emerald Airlines (revenue ticket bought via Aer Lingus) from DUB to GLA. There was a 5 hour delay and I submitted a claim on Aer Lingus's website for compensation under UK/EU 261. Aer Lingus passed on the claim to Emerald and all I've received from them is an acknowledgment that they will look into the claim. It's now been 2.5 months since my flight. How long should I expect it to take before a decision is made and compensation is (hopefully) paid out? Thanks
Aug 7, 23, 1:51 am
#2
Join Date: Mar 2020
Location: LCA/ABZ/BHD
Programs: Aer Club Silver | BAEC Bronze | ALL Bronze | Sixt Platinum
Posts: 223
Emerald are terrible at responding to EU261 claims.
I'm still waiting for a response from November...
I'm not holding my breath.
Maybe consider using a 3rd party claims company?
Thanks!
I'm still waiting for a response from November...
I'm not holding my breath.
Maybe consider using a 3rd party claims company?
Thanks!
Aug 7, 23, 11:57 pm
#4
Original Poster
Join Date: Mar 2017
Location: Singapore & Globe trotting
Programs: QR Gold, ITA Club Executive, Hilton Gold, GHA Titanium, Taj Gold, Accor Gold, Marriott Gold Elite
Posts: 400
Sep 17, 23, 3:21 pm
#5
Join Date: Sep 2023
Posts: 2
I am trying to claim from Emerald. Have you got an email address please to contact them/
Sep 17, 23, 4:31 pm
#6
Join Date: Mar 2020
Location: LCA/ABZ/BHD
Programs: Aer Club Silver | BAEC Bronze | ALL Bronze | Sixt Platinum
Posts: 223
Sep 17, 23, 4:36 pm
#7
Join Date: Sep 2023
Posts: 2
Sep 18, 23, 2:13 am
#8
Join Date: Jan 2008
Posts: 3,736
Just to update, I received payment last week. So they took the full 30 days after confirmation my claim was valid (which took over 2 months after my claim was submitted).
Sep 18, 23, 2:49 am
#9
Join Date: Mar 2020
Location: LCA/ABZ/BHD
Programs: Aer Club Silver | BAEC Bronze | ALL Bronze | Sixt Platinum
Posts: 223
I submitted another claim but didn't hear back.
I've submitted a claim with a 3rd party so hopefully they'll be able to achieve a successful outcome.
A whole 11 months after the flight! Crazy.
Thanks!
Nov 1, 23, 2:33 am
#10
Original Poster
Join Date: Mar 2017
Location: Singapore & Globe trotting
Programs: QR Gold, ITA Club Executive, Hilton Gold, GHA Titanium, Taj Gold, Accor Gold, Marriott Gold Elite
Posts: 400
Update: With Emerald Airlines being MIA for many months (I last heard from them in July), I contacted Aer Lingus (the airline with whom I bought my ticket) once again in end-Oct and asked them to give me a status update. They quickly responded, saying that they had escalated the matter to Emerald Airlines. I heard back form Emerald Airlines the next day confirming that I was eligible for compensation and they sent me a link to fill in my bank account details. The 28 day wait for receiving the payment has begun!
Dec 1, 23, 7:26 am
#12
Join Date: Mar 2016
Programs: AerClub - Concierge, Hertz - President's Circle
Posts: 81
Emerald EU261 Claim
Dec 1, 23, 8:46 am
#13
Join Date: Mar 2020
Location: LCA/ABZ/BHD
Programs: Aer Club Silver | BAEC Bronze | ALL Bronze | Sixt Platinum
Posts: 223
😵
Disappointing service to be honest.
