Downgrade to Vamos Air, then offloaded
May 29, 23, 8:53 am
#1
Original Poster
Join Date: May 2016
Posts: 26
Downgrade to Vamos Air, then offloaded
Good afternoon,
On April 14th I was due to fly to New York (JFK) on EI 107. About four hours prior to departure I got a call from Aer Lingus informing me that the flight was to be operated by Vamos Air. I was disappointed but no issue in the grand scheme of things.
As I was checking in the agent informed me that because the J cabin on the Vamos A330 was smaller, I had been offloaded and was re routed through LHR with BA resulting in a delayed arrival into JFK.
As this would result in me missing my engagement in New York, I opted to be fly on the direct Boston flight as I was due to travel to BOS the following afternoon, April 15th.
I put in a claim for EU compensation when I arrived home a few days later but to date I have heard nothing from EI other than the auto response email.
Am I entitled to anything??
Many thanks for the advice.
On April 14th I was due to fly to New York (JFK) on EI 107. About four hours prior to departure I got a call from Aer Lingus informing me that the flight was to be operated by Vamos Air. I was disappointed but no issue in the grand scheme of things.
As I was checking in the agent informed me that because the J cabin on the Vamos A330 was smaller, I had been offloaded and was re routed through LHR with BA resulting in a delayed arrival into JFK.
As this would result in me missing my engagement in New York, I opted to be fly on the direct Boston flight as I was due to travel to BOS the following afternoon, April 15th.
I put in a claim for EU compensation when I arrived home a few days later but to date I have heard nothing from EI other than the auto response email.
Am I entitled to anything??
Many thanks for the advice.
May 29, 23, 9:46 am
#2
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,137
As this would result in me missing my engagement in New York, I opted to be fly on the direct Boston flight as I was due to travel to BOS the following afternoon, April 15th.
I put in a claim for EU compensation when I arrived home a few days later but to date I have heard nothing from EI other than the auto response email.
Am I entitled to anything??
Many thanks for the advice.
I put in a claim for EU compensation when I arrived home a few days later but to date I have heard nothing from EI other than the auto response email.
Am I entitled to anything??
Many thanks for the advice.
Given that you requested to be rebooked to BOS rather than arrive with a delay in JFK I think you have foregone any compensation for the delayed arrival; you proactively asked for a new ticket, and got it - presumably in J, so again there is no question of compensation for a downgrade either.
May 29, 23, 10:59 am
#3
Original Poster
Join Date: May 2016
Posts: 26
Thanks for the response. Yes, it was voluntary and it was in business class.
I didnt take the BA option because it would get me in to JFK at 10pm and the event I was attending started at 8:30pm so I would have missed a large part of it.
On a separate note, the cabin crew on the Boston flight were outstanding. But unfortunately every time I fly EI transatlantic I inevitably have issues as outlined above.
Last year I ended up flying to Chicago on one of the ex Qatar A330s, I lost my seat selection, no WiFi, frozen IFE and lost baggage.
I didnt take the BA option because it would get me in to JFK at 10pm and the event I was attending started at 8:30pm so I would have missed a large part of it.
On a separate note, the cabin crew on the Boston flight were outstanding. But unfortunately every time I fly EI transatlantic I inevitably have issues as outlined above.
Last year I ended up flying to Chicago on one of the ex Qatar A330s, I lost my seat selection, no WiFi, frozen IFE and lost baggage.
May 29, 23, 11:43 am
#4
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: IHG Gold, BA Silver, EI Silver, HH Silver, Accor Silver, ABP, Seigneur des Horaires des Mucci
Posts: 13,998
Was the Boston flight in J?
Given that you requested to be rebooked to BOS rather than arrive with a delay in JFK I think you have foregone any compensation for the delayed arrival; you proactively asked for a new ticket, and got it - presumably in J, so again there is no question of compensation for a downgrade either.
Given that you requested to be rebooked to BOS rather than arrive with a delay in JFK I think you have foregone any compensation for the delayed arrival; you proactively asked for a new ticket, and got it - presumably in J, so again there is no question of compensation for a downgrade either.
Sep 15, 23, 10:56 am
#5
Original Poster
Join Date: May 2016
Posts: 26
After complete radio silence from Aer Lingus on this, I filed a complaint through the IAA website and Im delighted to say that I received compensation of 400 and my expenses covered.
The complaint was dealt with promptly (within four weeks) by the IAA.
I would urge anybody in a similar situation to not bother wasting their time chasing Aer Lingus and go straight to the IAA website and submit a detailed complaint.
EI are a complete disaster at the moment with cancellations etc.
I had the great misfortune of travelling to Chicago on one of the ex Qatar A330s. My goodness they are a complete and utter disgrace. I feel sorry for the cabin crew operating on those .... heaps as all they are dealing with are complaints broken IFEs, seats not working, no WiFi. I got lucky on the flight home thankfully.
Ive started using United for my travel to the US and have found them to date to be quite good.
The complaint was dealt with promptly (within four weeks) by the IAA.
I would urge anybody in a similar situation to not bother wasting their time chasing Aer Lingus and go straight to the IAA website and submit a detailed complaint.
EI are a complete disaster at the moment with cancellations etc.
I had the great misfortune of travelling to Chicago on one of the ex Qatar A330s. My goodness they are a complete and utter disgrace. I feel sorry for the cabin crew operating on those .... heaps as all they are dealing with are complaints broken IFEs, seats not working, no WiFi. I got lucky on the flight home thankfully.
Ive started using United for my travel to the US and have found them to date to be quite good.
