EU 261 Compensation
Jan 16, 23, 4:49 am
#16
Join Date: Mar 2020
Location: LCA/ABZ/BHD
Programs: BAEC Silver | ALL Silver | Europcar Privilege Executive
Posts: 165
Originally Posted by odie11
Question on this...my daughter's boyfriend was bumped from his EI flight yesterday JFK-DUB-BRU. They offered to put him on the direct Delta flight to JFK-BRU which arrived 40 minutes earlier; he accepted it. Is he entitled to compensation for being denied boarding? He checked in at the airport three plus hours before departure. Thank you.
Here's the requirements:
- if you are informed less than 7 days before the scheduled departure and are offered re-routing which would allow you:
- to depart no more than 1 hour before the original scheduled time of departure and
- to reach your final destination less than 2 hours after the original scheduled time of arrival.
Jan 17, 23, 12:29 pm
#17
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,146
Originally Posted by Dog250
I'm not sure about the 'intl359' but my route was GLA-BHD. So would've been operated by Emerald UK as far as I know.
Thanks!
Thanks!
Originally Posted by Dog250
HI!
I've found the claims email address for Emerald airlines
[email protected]
Could try sending them an email and see how you get on.
I've sent one too but I'm not holding up much hope.
Best of luck!
I've found the claims email address for Emerald airlines
[email protected]
Could try sending them an email and see how you get on.
I've sent one too but I'm not holding up much hope.
Best of luck!
Jan 23, 23, 7:18 am
#21
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 1,625
BA cancelled a long list of flights yesterday and the photographs do confirm foggy conditions which reduced the arrivals flow rate so weather will be the claim
Feb 24, 23, 1:43 pm
#22
Join Date: Mar 2020
Location: LCA/ABZ/BHD
Programs: BAEC Silver | ALL Silver | Europcar Privilege Executive
Posts: 165
Originally Posted by Intl359Widget
It was ironically also on GLA-BHD...
Thank you! I'll send them an email.
Thank you! I'll send them an email.
I got an automated response and have heard nothing since...
Getting a bit ridiculous considering the flight was in November...
Thanks!
Feb 27, 23, 4:31 pm
#23
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,146
Originally Posted by Dog250
Have you heard anything from Emerald?
I got an automated response and have heard nothing since...
Getting a bit ridiculous considering the flight was in November...
Thanks!
I got an automated response and have heard nothing since...
Getting a bit ridiculous considering the flight was in November...
Thanks!
Mar 10, 23, 7:06 am
#24
Join Date: Mar 2016
Programs: AerClub - Concierge, Hertz - President's Circle
Posts: 79
GLA to DUB Delay - 09/03/2023
I was delayed over 3hours last night coming back from Glasgow, does anyone know what happened to the initial EI3228 (EI-FSL) DUB to GLA flight last night, it was en route to Glasgow and diverted back to DUB just after passing into NI.
Thankfully a replacement aircraft was sourced (EI-FAT) and the flight went eventually, so it was likely to have been a technical issue with the aircraft.
The captain of EI3229 apologised for the delay (didn't mention the diversion at all) and blamed the weather.
To be fair, the original flight was already nearly 1.5 hours late, probably due to the weather/de-icing delays.
What happens to the EU261 claims when it is a mix of weather & technical issue, does the tech part itself need to be at least 180mins to lodge a claim?
Thankfully a replacement aircraft was sourced (EI-FAT) and the flight went eventually, so it was likely to have been a technical issue with the aircraft.
The captain of EI3229 apologised for the delay (didn't mention the diversion at all) and blamed the weather.
To be fair, the original flight was already nearly 1.5 hours late, probably due to the weather/de-icing delays.
What happens to the EU261 claims when it is a mix of weather & technical issue, does the tech part itself need to be at least 180mins to lodge a claim?
Last edited by EIFREZY; Mar 10, 23 at 7:30 am
Mar 10, 23, 7:16 am
#25
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 1,625
Simple question is was GLA open with flights departing throughout this?
If so its a straight EC261 delay, why the inbound aircraft didn't make it isn't a concern
If so its a straight EC261 delay, why the inbound aircraft didn't make it isn't a concern
Mar 10, 23, 7:29 am
#26
Join Date: Mar 2016
Programs: AerClub - Concierge, Hertz - President's Circle
Posts: 79
GLA seemed to be operating fine, there was no problems at that end.
Does the roll on weather delays from Dublin picked up earlier on, allow them to wriggle out of it as the delay is not solely operational?
I've submitted the claim anyway, I'll see how it goes.
Does the roll on weather delays from Dublin picked up earlier on, allow them to wriggle out of it as the delay is not solely operational?
I've submitted the claim anyway, I'll see how it goes.
Last edited by EIFREZY; Mar 10, 23 at 7:47 am
Mar 22, 23, 6:33 pm
#27
Join Date: Dec 2018
Programs: $9 Fare Club
Posts: 1,179
B6 connection DCA-BOS for EI134 got cancelled.
I know coming the other way (SNN-BOS-DCA) that's a valid EU-261 claim, but not sure about US originating flights with a US carrier leg. The ticket is wholly on EI stock if that makes a difference. Any thoughts on if this is a valid claim? Assume EI would 'charge back' B6 for the misconnect.
I know coming the other way (SNN-BOS-DCA) that's a valid EU-261 claim, but not sure about US originating flights with a US carrier leg. The ticket is wholly on EI stock if that makes a difference. Any thoughts on if this is a valid claim? Assume EI would 'charge back' B6 for the misconnect.
Mar 23, 23, 4:21 am
#28
Join Date: Sep 2017
Programs: AerClub - Platinum, Hotels.com - Gold
Posts: 585
Originally Posted by ChurnieEls
B6 connection DCA-BOS for EI134 got cancelled.
I know coming the other way (SNN-BOS-DCA) that's a valid EU-261 claim, but not sure about US originating flights with a US carrier leg. The ticket is wholly on EI stock if that makes a difference. Any thoughts on if this is a valid claim? Assume EI would 'charge back' B6 for the misconnect.
I know coming the other way (SNN-BOS-DCA) that's a valid EU-261 claim, but not sure about US originating flights with a US carrier leg. The ticket is wholly on EI stock if that makes a difference. Any thoughts on if this is a valid claim? Assume EI would 'charge back' B6 for the misconnect.
This seems to suggest you have no claim.
https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
Mar 23, 23, 11:33 am
#30
Join Date: Sep 2017
Programs: AerClub - Platinum, Hotels.com - Gold
Posts: 585
Originally Posted by ChurnieEls
EU-US with a misconnect in the US is absolutely a valid claim since April 2022.
But yeah, that's what I figured.
But yeah, that's what I figured.
Seems mad that EI could be responsible if a United flight they sell is late or cancelled within the US.
