EU 261 Compensation

Old Jan 16, 23, 4:49 am
  #16  
 
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Originally Posted by odie11 View Post
Question on this...my daughter's boyfriend was bumped from his EI flight yesterday JFK-DUB-BRU. They offered to put him on the direct Delta flight to JFK-BRU which arrived 40 minutes earlier; he accepted it. Is he entitled to compensation for being denied boarding? He checked in at the airport three plus hours before departure. Thank you.
Yes, the flight doesn't qualify for compensation.
Here's the requirements:
  • if you are informed less than 7 days before the scheduled departure and are offered re-routing which would allow you:
    • to depart no more than 1 hour before the original scheduled time of departure and
    • to reach your final destination less than 2 hours after the original scheduled time of arrival.
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Old Jan 17, 23, 12:29 pm
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Originally Posted by Dog250 View Post
​​​​​​I'm not sure about the 'intl359' but my route was GLA-BHD. So would've been operated by Emerald UK as far as I know.

Thanks!
It was ironically also on GLA-BHD...

Originally Posted by Dog250 View Post
HI!
​​ I've found the claims email address for Emerald airlines

​​​​​[email protected]

Could try sending them an email and see how you get on.
I've sent one too but I'm not holding up much hope.

Best of luck!
Thank you! I'll send them an email.
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Old Jan 22, 23, 1:03 pm
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Seems to significant disruption in and out of Heathrow today I had SNNLHR flight cancelled today due to operational reasons

Assume operational reasons is within EI Control?
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Old Jan 22, 23, 1:36 pm
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Its fog so I'd say they can use the get out clause.
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Old Jan 23, 23, 6:38 am
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Originally Posted by ROKNA View Post
Its fog so I'd say they can use the get out clause.
I'll make a claim and see what happens, i believe lhr-snn-hr was only ei cancelled flight yesterday though all other operated with delays
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Old Jan 23, 23, 7:18 am
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BA cancelled a long list of flights yesterday and the photographs do confirm foggy conditions which reduced the arrivals flow rate so weather will be the claim
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Old Feb 24, 23, 1:43 pm
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Originally Posted by Intl359Widget View Post
It was ironically also on GLA-BHD...



Thank you! I'll send them an email.
​​​​​​Have you heard anything from Emerald?
I got an automated response and have heard nothing since...

Getting a bit ridiculous considering the flight was in November...

Thanks!
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Old Feb 27, 23, 4:31 pm
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Originally Posted by Dog250 View Post
​​​​​​Have you heard anything from Emerald?
I got an automated response and have heard nothing since...

Getting a bit ridiculous considering the flight was in November...

Thanks!
EI is now just setting up the reimbursement process for the hotels and meals.
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Old Mar 10, 23, 7:06 am
  #24  
 
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GLA to DUB Delay - 09/03/2023

I was delayed over 3hours last night coming back from Glasgow, does anyone know what happened to the initial EI3228 (EI-FSL) DUB to GLA flight last night, it was en route to Glasgow and diverted back to DUB just after passing into NI.

Thankfully a replacement aircraft was sourced (EI-FAT) and the flight went eventually, so it was likely to have been a technical issue with the aircraft.

The captain of EI3229 apologised for the delay (didn't mention the diversion at all) and blamed the weather.

To be fair, the original flight was already nearly 1.5 hours late, probably due to the weather/de-icing delays.

What happens to the EU261 claims when it is a mix of weather & technical issue, does the tech part itself need to be at least 180mins to lodge a claim?

Last edited by EIFREZY; Mar 10, 23 at 7:30 am
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Old Mar 10, 23, 7:16 am
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Simple question is was GLA open with flights departing throughout this?

If so its a straight EC261 delay, why the inbound aircraft didn't make it isn't a concern
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Old Mar 10, 23, 7:29 am
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GLA seemed to be operating fine, there was no problems at that end.

Does the roll on weather delays from Dublin picked up earlier on, allow them to wriggle out of it as the delay is not solely operational?

I've submitted the claim anyway, I'll see how it goes.

Last edited by EIFREZY; Mar 10, 23 at 7:47 am
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Old Mar 22, 23, 6:33 pm
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B6 connection DCA-BOS for EI134 got cancelled.

I know coming the other way (SNN-BOS-DCA) that's a valid EU-261 claim, but not sure about US originating flights with a US carrier leg. The ticket is wholly on EI stock if that makes a difference. Any thoughts on if this is a valid claim? Assume EI would 'charge back' B6 for the misconnect.
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Old Mar 23, 23, 4:21 am
  #28  
 
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Originally Posted by ChurnieEls View Post
B6 connection DCA-BOS for EI134 got cancelled.

I know coming the other way (SNN-BOS-DCA) that's a valid EU-261 claim, but not sure about US originating flights with a US carrier leg. The ticket is wholly on EI stock if that makes a difference. Any thoughts on if this is a valid claim? Assume EI would 'charge back' B6 for the misconnect.
Id imagine its unlikely. Operated by. US carrier wholly within the US and totally outside EIs control. Would find it odd that going the other way it would be compensated too.

This seems to suggest you have no claim.

https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
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Old Mar 23, 23, 5:32 am
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EU-US with a misconnect in the US is absolutely a valid claim since April 2022.

But yeah, that's what I figured.
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Old Mar 23, 23, 11:33 am
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Originally Posted by ChurnieEls View Post
EU-US with a misconnect in the US is absolutely a valid claim since April 2022.

But yeah, that's what I figured.
Who pays for that?

Seems mad that EI could be responsible if a United flight they sell is late or cancelled within the US.
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