ringingup

It’s been almost a months and still no sign of Avios, despite filling a missing avios request a few weeks ago.

alserire

They should post within a few days. Fill in the form again. And keep doing it. And if all else fails snail mail to head office with a CC to the CEO worked for me in the past. Never had an issue since!

mailliW

Need one more trip on aer space to reach concierge but only date I can travel is 1 day before anniversary year resets

Will the tier pints be applied retrospectively to bring me to concierge or apply towards new membership year

ROKNA

They will apply retrospectively, once your flight is before the anniversary date you are good to go

mailliW

Thank you

ringingup

I’m still waiting - I’ve called EI and they’ve allegedly created a case. I fear it won’t be as “easy” though.

GMurphy

Might have to try snail mail.
Flew BHX-DUB-ORD on Nov 28th, EWR-DUB-BHX on December 5th and no tier credits. My anniversary date was Dec 20th and those trips should have bumped me to Platinum. Filled out the form multiple times, tried Twitter, emailed AerClub, emailed Lynne Embleton (well whatever junk account it goes into) and the most I've had are some emails from "Ira" when I used the Lynne Embleton address. Those messages seem more like a bot though. Booking had my middle name after they flagged me as SSSS on a September trip and wouldn't allow online check-in, but the name and account number are otherwise same. I know it's first world problem stuff, but the lack of resolution made me book a June trip with Virgin instead of trying again. It should take 2 minutes to fix.

ringingup

I also emailed Lynne Embleton yesterday, but haven't received anything back (yet?).

I have to say that, not just because of this but also due to other issues with this trip, EI customer service has been atrocious.

alserire

Snail mail the one thing that absolutely worked for me. Have to say. Never had a problem since. Had a lot of flights in 2022 and credits and avios all posted within three days every time.

GMurphy

I haven't done it in a while, but will print something out now I think. Used to be my last resort with companies in the past and it was like it went to a different customer service section that actually got things done! Time to act I think. Glad you suggested it.

ringingup

Result. After emailing the CEO yesterday, I got an email today saying that we'll get the Avios in 2-3 working days.

They also picked up on my asking for compensation following downgrade of one passenger from AerSpace.