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Aer Lingus rebooking cancelled flight

Aer Lingus rebooking cancelled flight

Old Jul 22, 2022, 3:04 pm
  #1  
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Join Date: Jul 2017
Programs: SE+, OWS
Posts: 363
Aer Lingus rebooking cancelled flight

Hey, my flight DUB JFK was cancelled 2 days prior to departure. There are no alternative flights on Aer Lingus available for upcoming days... Does Aer lingus rebook on another carriers as well? Im on the phone for over an hour now and I cant reach them.. Thanks!
fridgy is offline  
Old Jul 22, 2022, 6:54 pm
  #2  
 
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 877
They dont
alserire is offline  
Old Jul 23, 2022, 5:20 am
  #3  
 
Join Date: Jan 2014
Location: EIDW
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They won't but they are required to

Could fly from Newark
Could ask to fly to Shannon if that suits
But any alternative will likely be via LHR which is a disaster currently
ROKNA is offline  
Old Jul 23, 2022, 6:17 am
  #4  
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Join Date: Jul 2017
Programs: SE+, OWS
Posts: 363
Got rebooked on Air France without a problem... dont be that negative guys haha
mccartje likes this.
fridgy is offline  
Old Jul 23, 2022, 8:03 am
  #5  
 
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 877
Originally Posted by fridgy
Got rebooked on Air France without a problem... dont be that negative guys haha
Good for you. That’s definitely a change in policy!

Id be careful of checking a bag through Paris!
irishguy28 likes this.
alserire is offline  
Old Jul 23, 2022, 9:13 am
  #6  
 
Join Date: Oct 2019
Posts: 217
You could also be entitled to compensation as you only got 2 days notice of cancellation

https://europa.eu/youreurope/citizen...r/index_en.htm
mailliW is offline  
Old Oct 3, 2022, 12:44 pm
  #7  
 
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,237
Originally Posted by fridgy
Got rebooked on Air France without a problem... dont be that negative guys haha
Had a recent GLA BHD LHR itinerary that was impacted by an EIR cancellation on GLA-BHD sector. Airport staff was absolutely rubbish and useless in rebooking, providing transportation, and arranging for hotel as this was an overnight cancellation.

Got to the hotel 3 hours later and rang up EI to be rebooked on BA direct GLA-LHR next day which was a win! However no meal vouchers so will send in reimbursement and the 220 compensation for the flight cancellation due to crew time out.

Does anyone know how long it typically takes for EI to respond to these claims?
Intl359Widget is offline  
Old Oct 14, 2022, 7:33 am
  #8  
 
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,237
Bump

Haven't heard back from Customer Relations for my EC261 claim in ten days. Does anyone know how long it usually takes them? LNER was quick to refund my ticket and acknowledge their cancellation compared to EI so far
Intl359Widget is offline  

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