Refund/Voucher for Reward Booking via Avios.com
May 15, 2020, 10:34 am
#16
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Gold
Posts: 1,968
EI has an agreement with UA which allows this, only for EI accounts
You can earn avios on UA if sold by EI with a Aer Club number on the booking
You can earn avios on UA if sold by EI with a Aer Club number on the booking
May 28, 2020, 5:37 am
#17
Join Date: Mar 2016
Programs: AerClub - Concierge, Hertz - President's Circle
Posts: 81
Has anyone had notification from Avios of an Aer Lingus flight being cancelled?
If so, how long before the departure date was it officially cancelled?
Have a flight to AGP booked on 12th June and I haven't heard anything, it is no longer available online (1st available day to book is now 1st July).
If so, how long before the departure date was it officially cancelled?
Have a flight to AGP booked on 12th June and I haven't heard anything, it is no longer available online (1st available day to book is now 1st July).
May 28, 2020, 7:10 am
#19
Original Poster
Join Date: Jun 2013
Posts: 94
I contacted Avios this morning about a flight I have DUB-NCE this June. EI have zero'd out availability on aerlingus.com until July 20th, but the flights haven't been marked as cancelled yet. Guess this feeds into the wider issue of cancelling and cash vs. refunds.
Avios advised to contact them no later than 48 hrs before the flight. Hopefully EI will cancel before then as it's standard cancellation terms until then.
Avios advised to contact them no later than 48 hrs before the flight. Hopefully EI will cancel before then as it's standard cancellation terms until then.
May 28, 2020, 8:31 am
#20
Join Date: Mar 2016
Programs: AerClub - Concierge, Hertz - President's Circle
Posts: 81
I contacted Avios this morning about a flight I have DUB-NCE this June. EI have zero'd out availability on aerlingus.com until July 20th, but the flights haven't been marked as cancelled yet. Guess this feeds into the wider issue of cancelling and cash vs. refunds.
Avios advised to contact them no later than 48 hrs before the flight. Hopefully EI will cancel before then as it's standard cancellation terms until then.
Avios advised to contact them no later than 48 hrs before the flight. Hopefully EI will cancel before then as it's standard cancellation terms until then.
Just keep on trying them every week, to see if the cancellation has posted.
May 29, 2020, 3:37 am
#21
Original Poster
Join Date: Jun 2013
Posts: 94
Thanks for that piece of news. My flight was at the end of June so it sounds like it should be cancelled in the next 2 weeks.
Jun 1, 2020, 9:19 am
#22
Join Date: Jan 2017
Posts: 286
Similar to above- friend had a mid-August Avios.com booking on United codeshare that was cancelled. Called last week and Avios immediately agreed to a refund. Quoted up to 6 weeks for refund to fully post, should be faster, but CSR wanted to hedge her bets.
Edited to add: Refund posted in about 5 days!
Edited to add: Refund posted in about 5 days!
Last edited by DCJoe1; Jun 3, 2020 at 10:40 am Reason: Added info
Jun 20, 2020, 7:41 am
#25
Original Poster
Join Date: Jun 2013
Posts: 94
To round out the thread and the question I originally asked, I received an e-mail on Tuesday finally advising that Aer Lingus had cancelled the booking, a little under 2 weeks out from the journey. All I had to do was reply to the e-mail saying I wanted a refund. Fast forward to Friday and the cash and Avios components of the booking have been refunded. So some kudos to the team at Avios for turning around the refund quickly when the airlines are dragging their feet.
FWIW, EI had updated the PNR on their side the week before, but it took Avios a few days to reflect that back into their system.
FWIW, EI had updated the PNR on their side the week before, but it took Avios a few days to reflect that back into their system.
Feb 22, 2022, 4:41 pm
#26
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,940
I'm about to book some EI flights fully with Aer Club Avios (and only a $12 tax/fee). No discounted amount, etc. I don't really understand these terms on their website. If I need to cancel, are the points just redeposited and I forfeit the tax/fee like with BA? I've never booked with EI before so not sure how this works. The flight is DUB-FCO.
In the event that a Member wishes to change a flight booking where the Member has used Avios to obtain a discount, the published fare rules applicable to that booking will apply. Where appropriate, Members will be charged a change fee, as well as any fare difference. These charges cannot be paid for with Pay with Avios.
If a Member wishes to cancel a booking where the Member has used Avios to obtain a discount, the published fare rules will apply (i.e. Avios will be refundable only where the fare is refundable). If you are due a partial refund, any non-Avios payment will be refunded first (per the fare rules), followed by a refund of Avios (if any per the fare rules) to your AerClub account.
It is not possible to change the discount option once a booking has been completed.
If a Member wishes to cancel a booking where the Member has used Avios to obtain a discount, the published fare rules will apply (i.e. Avios will be refundable only where the fare is refundable). If you are due a partial refund, any non-Avios payment will be refunded first (per the fare rules), followed by a refund of Avios (if any per the fare rules) to your AerClub account.
It is not possible to change the discount option once a booking has been completed.
Jan 16, 2023, 8:54 am
#27
Join Date: Jan 2013
Posts: 101
I'm about to book some EI flights fully with Aer Club Avios (and only a $12 tax/fee). No discounted amount, etc. I don't really understand these terms on their website. If I need to cancel, are the points just redeposited and I forfeit the tax/fee like with BA? I've never booked with EI before so not sure how this works. The flight is DUB-FCO.
Thanks!