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Passengers and agents allege Aer Lingus is breaking law on refunds

Passengers and agents allege Aer Lingus is breaking law on refunds

Old May 11, 20, 7:33 am
  #31  
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Join Date: Jun 2006
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Originally Posted by ardboe View Post
Has anyone got any experience of current turn around times on cash refunds?
3-4 months
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Old May 13, 20, 6:31 am
  #32  
 
Join Date: Jul 2018
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Originally Posted by DELLAS View Post
3-4 months
It took me 3 weeks to get refund. I got today full refund
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Old May 15, 20, 12:03 pm
  #33  
 
Join Date: Jun 2019
Location: San Francisco
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Originally Posted by ardboe View Post
Has anyone got any experience of current turn around times on cash refunds?
For their flights to and from the USA they are held to USDOT rules on refunds, which are very clear. Once requested, the airline has 7 business days to refund you if you paid by credit card, 20 business days if you paid by cash or check. EI missed the 7 day requirement for my refund so I'm filing a complaint with the USDOT.

I know this may not apply to your circumstance, but I thought it was worth mentioning.
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Old May 15, 20, 2:13 pm
  #34  
 
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Thank you.
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Old May 16, 20, 5:44 am
  #35  
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Originally Posted by user2018 View Post
It took me 3 weeks to get refund. I got today full refund
You were lucky I know people waiting 8 weeks already and have been told they have to wait longer. Things do seem to be speeding up though in certain cases depending on if its part of a partner ticket or basic point to point.
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Old May 20, 20, 12:32 pm
  #36  
 
Join Date: Sep 2003
Location: AA Lifetime PLT , BA Silver , BD RIP , HH Gold, SPG / Marriott PLT , EF Subscriber
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I'm not looking for a refund from EI. I just want them to advise their Partners when they cancel a flight, so the Partner can process a refund. I am booked through United on an early June LAX-DUB flight that was withdrawn from sale some 2 weeks ago, so presumably Non-Operational. Until EI advise its actually cancelled the EI Sector United cant process a return of my Awards and Taxes. Most unethical but I guess now Standard Willie Walsh Policy.
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Old Jun 9, 20, 10:47 am
  #37  
 
Join Date: Feb 2015
Programs: EI Aer Club Platinum; AF/KLM Flying Blue; IHG Rewards Platinum Elite; Hilton Honors Silver.
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Originally Posted by DELLAS View Post
You were lucky I know people waiting 8 weeks already and have been told they have to wait longer. Things do seem to be speeding up though in certain cases depending on if its part of a partner ticket or basic point to point.
8 weeks and counting for me for a refund on a simple point-point ticket.
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Old Jun 10, 20, 2:24 am
  #38  
 
Join Date: Jan 2006
Location: DUB
Programs: Marriott Plat Life, EI Concierge, BA Silver
Posts: 67
11 weeks and counting for a refund....
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Old Jun 11, 20, 2:27 pm
  #39  
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Originally Posted by keatm1 View Post
11 weeks and counting for a refund....
I would be chasing them via phone and email on a weekly basis as many are getting them sooner now. It might be a case of some early ones slipped through the net.
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Old Jun 12, 20, 6:34 am
  #40  
 
Join Date: Jan 2006
Location: DUB
Programs: Marriott Plat Life, EI Concierge, BA Silver
Posts: 67
Chased up a couple of times with Concierge folks - who said there was nothing they could do .... lots of folks in same boat .. etc. I was quite surprised in how dis-interested they were to engage as they are usually quite helpful. Anyway, just gave up and went down the credit card route!
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Old Jun 12, 20, 9:32 am
  #41  
 
Join Date: Oct 2019
Posts: 81
Opinion of aer lingus rapidly declining - selling tickets for flights they have no intention of operating must be illegal.
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Old Jun 12, 20, 10:18 am
  #42  
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Originally Posted by keatm1 View Post
Chased up a couple of times with Concierge folks - who said there was nothing they could do .... lots of folks in same boat .. etc. I was quite surprised in how dis-interested they were to engage as they are usually quite helpful. Anyway, just gave up and went down the credit card route!
Morale is rock bottom in various departments at the moment and they are awaiting mass job losses but they should still be doing their job and remain professional.
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Old Jul 16, 20, 10:05 am
  #43  
 
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 7,760
Finally had my flight cancellations come through in the past few days, which has allowed me to request a refund. As the changes were not showing when I tried to manage my booking, I called the UK number and waited about 20 minutes to get through.

Spoke to a very helpful person who checked the schedule including the cancellation. I was told my option, including a full refund. I asked if he needed me to go online to do it and he told my not to as it takes weeks for that to happen. He put me on hold for 90 seconds and told me it was cancelled and to expect a refund in the next couple of days as he had processed it. Will keep an eye out for it, but if it comes through, then calling up is definitely a lot better than filling out the refund request form online.
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Old Jul 18, 20, 1:48 pm
  #44  
 
Join Date: Sep 2006
Location: Manchester, England
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And just by way of an update, the full refund hit my card today. Very happy with that.
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Old Jul 20, 20, 9:31 am
  #45  
 
Join Date: Feb 2015
Programs: EI Aer Club Platinum; AF/KLM Flying Blue; IHG Rewards Platinum Elite; Hilton Honors Silver.
Posts: 127
My refund finally came through last week - 12 weeks after it was requested.

I flew TATL over the weekend for the first time in months. At check-in, all passengers were required to sign a form waiving their rights to compensation/accommodation/transfers under EU-261 due to the "exceptional circumstances". They did say passengers would be accommodated on the next available flight in the event of a cancellation. I thought this was very poor form and unfair to make passengers sign away their rights. Not sure if this has any legal standing?
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