Passengers and agents allege Aer Lingus is breaking law on refunds
May 15, 20, 12:03 pm
#33
Join Date: Jun 2019
Location: San Francisco
Posts: 31
I know this may not apply to your circumstance, but I thought it was worth mentioning.
May 16, 20, 5:44 am
#35
Original Poster
Join Date: Jun 2006
Posts: 5,526
You were lucky I know people waiting 8 weeks already and have been told they have to wait longer. Things do seem to be speeding up though in certain cases depending on if its part of a partner ticket or basic point to point.
May 20, 20, 12:32 pm
#36
Join Date: Sep 2003
Location: AA Lifetime PLT , BA Silver , BD RIP , HH Gold, SPG / Marriott PLT , EF Subscriber
Posts: 6,690
I'm not looking for a refund from EI. I just want them to advise their Partners when they cancel a flight, so the Partner can process a refund. I am booked through United on an early June LAX-DUB flight that was withdrawn from sale some 2 weeks ago, so presumably Non-Operational. Until EI advise its actually cancelled the EI Sector United cant process a return of my Awards and Taxes. Most unethical but I guess now Standard Willie Walsh Policy.
Jun 9, 20, 10:47 am
#37
Join Date: Feb 2015
Programs: EI Aer Club Platinum; AF/KLM Flying Blue; IHG Rewards Platinum Elite; Hilton Honors Silver.
Posts: 132
8 weeks and counting for me for a refund on a simple point-point ticket.
Jun 11, 20, 2:27 pm
#39
Original Poster
Join Date: Jun 2006
Posts: 5,526
Jun 12, 20, 6:34 am
#40
Join Date: Jan 2006
Location: DUB
Programs: Marriott Plat Life, EI Concierge, BA Silver
Posts: 67
Chased up a couple of times with Concierge folks - who said there was nothing they could do .... lots of folks in same boat .. etc. I was quite surprised in how dis-interested they were to engage as they are usually quite helpful. Anyway, just gave up and went down the credit card route!
Jun 12, 20, 10:18 am
#42
Original Poster
Join Date: Jun 2006
Posts: 5,526
Chased up a couple of times with Concierge folks - who said there was nothing they could do .... lots of folks in same boat .. etc. I was quite surprised in how dis-interested they were to engage as they are usually quite helpful. Anyway, just gave up and went down the credit card route!
Jul 16, 20, 10:05 am
#43
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 7,856
Finally had my flight cancellations come through in the past few days, which has allowed me to request a refund. As the changes were not showing when I tried to manage my booking, I called the UK number and waited about 20 minutes to get through.
Spoke to a very helpful person who checked the schedule including the cancellation. I was told my option, including a full refund. I asked if he needed me to go online to do it and he told my not to as it takes weeks for that to happen. He put me on hold for 90 seconds and told me it was cancelled and to expect a refund in the next couple of days as he had processed it. Will keep an eye out for it, but if it comes through, then calling up is definitely a lot better than filling out the refund request form online.
Spoke to a very helpful person who checked the schedule including the cancellation. I was told my option, including a full refund. I asked if he needed me to go online to do it and he told my not to as it takes weeks for that to happen. He put me on hold for 90 seconds and told me it was cancelled and to expect a refund in the next couple of days as he had processed it. Will keep an eye out for it, but if it comes through, then calling up is definitely a lot better than filling out the refund request form online.
Jul 20, 20, 9:31 am
#45
Join Date: Feb 2015
Programs: EI Aer Club Platinum; AF/KLM Flying Blue; IHG Rewards Platinum Elite; Hilton Honors Silver.
Posts: 132
My refund finally came through last week - 12 weeks after it was requested.
I flew TATL over the weekend for the first time in months. At check-in, all passengers were required to sign a form waiving their rights to compensation/accommodation/transfers under EU-261 due to the "exceptional circumstances". They did say passengers would be accommodated on the next available flight in the event of a cancellation. I thought this was very poor form and unfair to make passengers sign away their rights. Not sure if this has any legal standing?
I flew TATL over the weekend for the first time in months. At check-in, all passengers were required to sign a form waiving their rights to compensation/accommodation/transfers under EU-261 due to the "exceptional circumstances". They did say passengers would be accommodated on the next available flight in the event of a cancellation. I thought this was very poor form and unfair to make passengers sign away their rights. Not sure if this has any legal standing?
