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Sorry typo, was meant to say was not offered a refund,

Often1

There is no compensation. Not only should it be self-evident that the C-19 situation is an "extraordinary circumstance" but to the extent that it isn't self-evident, the EC has issued Guidance making this clear.

As to the ticket itself, EC 261/2004 would require a reimbursement (refund) if you wish one.

Your post is unclear as you mention not being "offered" a refund. The important question is whether you asked for and were denied a refund.

If you were denied a refund, initiate a chargeback with your credit card issuer (bank). If you have not asked for a refund, send a note to EI requesting a refund to your original form of payment. EI has seven days to initiate the refund and you may initiate a chargeback on the 8th day (or sooner if for some reason EI denied the refund).

Tweet

Thanks very much, you've been so helpful thank you for explaining :-)

IrishBoy

You've unfortunately learned your lesson the hard way with EI. You'll have to wait until closer to departure time and when you see the flight is cancelled request your refund. I'd also send a certified letter to their US HQ in NY so when your credit card company disputes the charge for you you will have clear evidence of your attempt to cancel.

And when you do get your hard earned money back, NEVER EVER again fly on EI metal. Stay with a legacy carrier, who know what the word customer means (not EI's laughable Guest)

ReinaDeLaSelva

Senor not all airlines are more flexible. Many airlines are being as creative maybe unethical as possible to ensure "breakage" in refunds and delay them to the last moment if at all. Some of course like LX lol are even clearly instructing agents to knowingly violate EU law by refusing or denying that refunds are entitlements.

YayArea

Yep, we're sitting here waiting for them to cancel the flight. Since our outbound flight is May 22nd, that's the magic date that we need to be cancelled to get a refund. At this point I'm starting to think that there is a good chance EI will fly it, even though they haven't been selling tickets on it for a month now. The whole reason we booked EI was to get to DUB nonstop as a convenience. We actually paid a premium to fly them.

YayArea

This morning I received an email notification from EI that my flight SFO-DUB on May 22 has been cancelled. I used the form linked in the email to put in a request for a refund. Fingers crossed.

Dieuwer

I asked for a voucher a week ago, but have not heard a thing yet.

paulieccc

I think there's a massive backlog, I requested the vouchers on April 3rd, haven't heard a peep back either.

alserire

A week ago? I applied on March 24th. Nothing yet. Don't delete any emails!

JohnnyCarmello

So I have no interest in a flight from heathrow generally (travel time to Heathrow is more than flight time!), but considering this was a trip for a wedding, which is cancelled, I most certainly have no interest in flying. However, a voucher doesn't interest me - this was going to be my first time flying Aer Lingus since moving from Dub to Lon at the start of 2018. It is unlikely I would ever use that voucher.

What is the best way of requesting a cash refund?

ROKNA

Fill it in
https://www.aerlingus.com/support/fo...-request-form/

Flight related cancellation, opt for the "unsuitable new flight time"

JohnnyCarmello

cheers!

ferg01

Sorry if this has been asked and answered elsewhere but I am requesting a voucher for a flight I have booked in May. The website has this language "Please select the checkbox to indicate if your original booking was made with Avios Points.". Does this include flights where avios were used to pay for a portion of the cost as opposed to a reward flight?

ardboe

Has anyone got any experience of current turn around times on cash refunds?