Flights not credited in time for status renewal
Nov 29, 2019, 2:48 am
#1
Original Poster
Join Date: Jan 2013
Programs: EIGC, HH, BAEC, CC
Posts: 48
Flights not credited in time for status renewal
Anyone had the issue of flights not crediting in time for status to renew? I flew on Monday DUB-MAN rtn which should have pushed me into the next tier. The flights didnt credit despite me filing the online form and today my tier points renew and Im a level lower than I should be. Called the number online and got case number etc but just wondering if anyone had experienced this and had any advice on how to follow up!
Thanks
Eoin
Thanks
Eoin
Nov 29, 2019, 4:37 am
#3
Join Date: Aug 2007
Programs: AA Gold, 1MM, Marriott Titanium, Hilton Gold, EI Concierge
Posts: 306
I had the same issue last year and a week or so later they put me back up to Concierge from Platinum. This year is the same 2x MUC haven't credited but I expect they will do the same. Give them a week or so.
Nov 29, 2019, 8:03 am
#4
Join Date: Apr 2014
Posts: 100
It took 3 weeks for my flight on Nov 6 to finally credit to my account which I needed retain status for next year. I submitted a ticket and they said they were having issues and asked me to wait. Sure enough the points posted eventually but mine did come in a few days before my Dec 6 renewal date. That said if you hold out a few more days they should post and fix your status. This was their response to me
Our technical department have discovered an error with flight rewards crediting to account for the 6th of November. They are currently resolving the issue and the rewards will be credited to your account within 28days. If for any reason, you do not receive the rewards within this timeframe please contact me again and I will investigate further.
When the crediting process is completed, your account will be reviewed and any applicable tiering will be credited. You will receive an email to advise you that your account has been tiered appropriately and you will be able to view these changes online in the profile section of your AerClub account.
I apologise for the inconvenience caused and if you have any further AerClub queries, please don’t hesitate to contact us.
When the crediting process is completed, your account will be reviewed and any applicable tiering will be credited. You will receive an email to advise you that your account has been tiered appropriately and you will be able to view these changes online in the profile section of your AerClub account.
I apologise for the inconvenience caused and if you have any further AerClub queries, please don’t hesitate to contact us.
Nov 30, 2019, 7:09 am
#6
Original Poster
Join Date: Jan 2013
Programs: EIGC, HH, BAEC, CC
Posts: 48
In fairness to them I did call them yesterday morning and was sceptical as I had to fill out another form online which I did but by that evening by status had changed correctly and currently sitting in Lounge in DUB as plat so, while I've had no follow up, the issue was resolved.
Nov 30, 2019, 7:25 am
#7
Join Date: Jun 2019
Programs: Avios (Aerclub & BA), Emirates
Posts: 8
P.
