Any aerclub/social media staff post here
#1
Suspended
Original Poster
Join Date: Mar 2014
Posts: 1,685
Any aerclub/social media staff post here
are there any aerclub posters here who handle odd customer support situations? Some of the forums on here have them. I have an odd catch 22 stopping me from booking a flight and it will take days for the support line to discuss with the back end people
#3
Join Date: Jun 2019
Programs: Avios (Aerclub & BA), Emirates
Posts: 8
They can be very quick to responding by Direct Message on Twitter, usually faster than email
#4
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Gold
Posts: 1,944
If you have a problem call them on the phone.
I had a very interesting call in January to solve something which should (and on paper cannot ) happen and in a matter of days it was fixed and the change was made retrospectively without my prompting.
The Astral guru's are trying to resolve something for me also, again emailed in and got a response same day, they are still confused but can see the system is wrong.
That said is EI don't fix the issue next call is IAA or EASA...
I had a very interesting call in January to solve something which should (and on paper cannot ) happen and in a matter of days it was fixed and the change was made retrospectively without my prompting.
The Astral guru's are trying to resolve something for me also, again emailed in and got a response same day, they are still confused but can see the system is wrong.
That said is EI don't fix the issue next call is IAA or EASA...
#5
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,922
#6
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Gold
Posts: 1,944
Flight departing with incorrect manifest due IT issue with boarding gate IT, no record I was onboard.
I'd rate that as fairly serious in the current world order.
I'd rate that as fairly serious in the current world order.