Business Class Product Refresh
Jun 24, 2019, 7:31 am
#1
Original Poster
Join Date: Feb 2015
Programs: EI Aer Club Platinum; AF/KLM Flying Blue; IHG Rewards Platinum Elite; Hilton Honors Silver.
Posts: 135
Business Class Product Refresh
https://www.ittn.ie/news/aer-lingus-...0-off-flights/
"Mike Rutter, Chief Operating Officer, Aer Lingus, said: “We have worked hard to maintain the 4-star rating originally awarded in 2016 by maintaining and improving our high standards of service to guests. Our guest experience is constantly evolving and improving as the needs of travellers today are ever-changing.
“Looking forward, we are confident that we will maintain and further improve our guest experience, as we continue to execute our ambitious growth strategy. For example, soon we will roll out a full Business Class product refresh, 20MB of free WiFi for long-haul Economy Class guests, and complimentary beer and wine for long-haul Economy Class guests.”
A reference to Aer Space or a refresh of the recently (2015) upgraded TATL business class offering?
"Mike Rutter, Chief Operating Officer, Aer Lingus, said: “We have worked hard to maintain the 4-star rating originally awarded in 2016 by maintaining and improving our high standards of service to guests. Our guest experience is constantly evolving and improving as the needs of travellers today are ever-changing.
“Looking forward, we are confident that we will maintain and further improve our guest experience, as we continue to execute our ambitious growth strategy. For example, soon we will roll out a full Business Class product refresh, 20MB of free WiFi for long-haul Economy Class guests, and complimentary beer and wine for long-haul Economy Class guests.”
A reference to Aer Space or a refresh of the recently (2015) upgraded TATL business class offering?
Jun 30, 2019, 1:22 am
#3
Join Date: Oct 1999
Location: New York
Posts: 7,347
I think I am a bit old-school, but business class passengers should never have to tag his or her own bag.
Instead of express baggage drop for business class passengers, how about adding a few counters to handle priority check-in?
Carfield
Instead of express baggage drop for business class passengers, how about adding a few counters to handle priority check-in?
Carfield
Jul 1, 2019, 12:28 pm
#5
Join Date: Feb 2017
Programs: BA Silver, Hilton HHonors Gold
Posts: 150
Jul 12, 2019, 4:24 am
#6
Join Date: Oct 2010
Location: SEA
Programs: UA 1K, AS MVPG, DL GM, Marriott Titanium, Hilton Diamond
Posts: 2,266
MSP-DUB never again
Well I had my first first EI experience in J this week and can say it will be my last. I was excited to test out the product from MSP as fares seemed more reasonable than the typical DL fleecing. I now completely understand why I pay a premium - EI feels similar to FI on the service front and the short overnight with a euro Y connection is awful for a business passenger. Is the 321LR supposed to be significantly better? And is EI planning to upgrade the product and connecting experience in the near future?
Jul 12, 2019, 5:14 am
#7
Join Date: Nov 2017
Posts: 687
Well I had my first first EI experience in J this week and can say it will be my last. I was excited to test out the product from MSP as fares seemed more reasonable than the typical DL fleecing. I now completely understand why I pay a premium - EI feels similar to FI on the service front and the short overnight with a euro Y connection is awful for a business passenger. Is the 321LR supposed to be significantly better? And is EI planning to upgrade the product and connecting experience in the near future?
Jul 13, 2019, 7:25 am
#8
Join Date: Mar 2004
Location: Warwickshire England
Posts: 642
I was disappointed with the seat on our last DUB-MCO A300.
I found the massage option made the seats back feel hard and I did get some backache from the seat.
the other issue is in flat bed. Mode the area where your feet go, wasn’t very wide, and I couldn't get comfortable as I couldn’t bend my legs.
the food and service was great however and pre clearance makes the journey much better, I wish they would tie up to get the pre check on the way back, as that MCO security is slow, even in the quiet tines!
I found the massage option made the seats back feel hard and I did get some backache from the seat.
the other issue is in flat bed. Mode the area where your feet go, wasn’t very wide, and I couldn't get comfortable as I couldn’t bend my legs.
the food and service was great however and pre clearance makes the journey much better, I wish they would tie up to get the pre check on the way back, as that MCO security is slow, even in the quiet tines!