Aer Lingus Business Class DUB-MCO

Reply

Old Dec 6, 18, 4:50 pm
  #1  
Original Poster
 
Join Date: Jan 2011
Programs: Aer Club Platinum, BAEC Silver, Star Alliance Gold, Flying Blue Gold
Posts: 120
Aer Lingus Business Class DUB-MCO

DUB-MCO (Business Class)



This was our long awaited holiday, and where better to visit than Orlando, with the possibility of calling to see Mr. M. Mouse and friends!



Aer Lingus offer an excellent transatlantic service, and once we had chosen our preferred dates, booking our flights on their website was a simple process, even for a technophobe like yours truly. Dublin Airport offers US Customs Pre-clearance which is a great time saver when landing in the USA.



We booked the Dublin Airport surface car park for our trip. It is located almost beside the Aer Lingus check in area at Terminal 2, and when arriving is very easy to access from the arrivals hall: very important when arriving from a lengthy transatlantic flight tired out and laden with luggage. The fee for 17 days was euro 248 which I felt worthwhile for this convenience.



Our flight was scheduled to depart at 3.30pm, and we arrived at Dublin Airport at 11am, so as to allow plenty of time to complete the various procedures before flying. Having pre-booked the car park, it was simply a matter of driving to the barrier which opened automatically on recognising my car registration number.



CHECK-IN



Aer Lingus Aer Club members & Business Class passengers have a separate check-in area, surrounded by frosted glass allowing some privacy which might please some passengers, but certainly not those of the DYKWIA club! There were a couple of parties in front of us, but it took only a few minutes to get to the counter and our bags were swiftly checked in by very friendly staff.



SECURITY



We proceeded to security. Business Class passengers and Aer Club members use the Fast Track security lane, and as usual, the process took only a few minutes. The security staff in Dublin Airport are very thorough and yet very friendly at the same time thus making the security check stress free.



US PRE-CLEARANCE





After a browse around the shopping area, we made our way to the US Pre-area . It was quite busy, but a dedicated lane for Business Class passengers (for secondary security screening) took us to the head of a large queue for the Pre-Clearance where we waited for over half an hour before being dealt with. There appeared to be a number of TransAtlantic flights departing around that time as DAA staff made several calls for passengers on flights with imminent departures to make themselves known. There was a smaller number of people behind us, so maybe arriving a little later would have meant a shorter wait time.





51st & GREEN LOUNGE





After Pre-Clearance Aer Lingus Business Class passengers are invited to use the 51st & Green Lounge. Technically this is on US soil, and is a very pleasant spot to wait for a flight. The lounge is very close to boarding gates, and with unparalled views of the apron. There is a wide variety of seat types with plenty of charging points for the many devices one carries today. There was a good selection of newspapers and magazines available.



The food on offer is a selection of salads, cheeses, crackers, biscuits, soup, rolls and a hot dish (on this occasion a beef stew). We sampled mushroom soup which was nice, and the beef stew which was a little bland.



Alcoholic drinks, tea & coffee are served from a tended bar. Included in the complimentary drinks are Prosecco and a selection of cocktails. In keeping with the holiday mode, we sampled a glass of prosecco and a (very enjoyable) Cosmopolitan, which hit the spot nicely! I also sampled an espresso which was very good too. The bar staff were very friendly and efficient.





It had been two years since we last visited the 51st & Green lounge. At that time it was newly opened and had a number of teething issues. This time round, our experience was of a high quality Lounge with excellent facilities and service. It is open to all passengers for a very reasonable 35euro if pre-booked on line, or 39euro at reception.



BOARDING



One of the many information screens showed our flight as boarding, and we made the short journey to the gate. We were warmly welcomed on board the Airbus A330, and shown to our seats (4H & 4K). There is ample stowage space overhead and the seat has a number of storage spaces for books, shoes, etc.



Shortly after boarding we were offered a pre-flight drink, and continuing in holiday mode, we both chose a glass of champagne.





After the usual safety briefing and flight information, including a warning of some turbulence, from the Captain, we taxied and were on our way.









IN-FLIGHT SERVICE



This is where Aer Lingus Business Class really shines: the seats, in-flight entertainment, high quality catering are beyond reproach. The service from the cabin crew is equally good: pleasant, efficient and very professional.

Shortly after reaching cruising speed, the Cabin crew began drinks service. There is a good choice of drinks:



· Jameson 12yo

· Scotch Teachers

· Jack Daniels

· Bombay Sapphire Gin

· CDC Gin

· Tanquery Gin

· Gordons Gin

· Smirnoff Vodka

· Bacardi

· Hennessy Brandy

· Baileys

· Cointreau

· Port

· Heineken

· Magners Cider



Red Wines:



· Barbera Appassimento (from San Silvestro in Piedmont Italy)

· Tannat Reserve RPF (from Bodega Pisano in Progreso,Uruguay)



White Wines:



· Blind River Sauvignon Blanc (from Awatere Valley in Marlborough, New Zealand)

· Riesling Reserve (from Gustave Lorentz in Alsace, France)



Champagne:



· Jean Pernet Tradition Brut NV Champagne, France



We opted for champagne (again!) which was served with a selection of canapes.











This was the Lunch menu:



Salad:



· Feta and yellow tomato salad



Mains:



· Fishcake, sweet chilli noodles, selection of roast vegetables.



· Roast Parmesan chicken, steamed spinach, baby potatoes and cream sauce.



· Medallions of beef fillet, champ potatoes and rich gravy.



Dessert:



· Raspberry and white chocolate cheese cake



· Or



· Cheeseboard: Cashel Blue and Dubliner, plum and apple chutney.





The meals are served on quality chinaware with crisp linen, and are individually prepared by the cabin crew. The meal service was first class, and our glasses topped up regularly during the meal.



My wife chose the beef: this was very tender, flavoursome and very well presented. I opted for the fish cake. This too was very enjoyable, with the fusion of fishcake and chilli noodles working very well indeed.



After our repast, it was time to take advantage of the in-flight entertainment, and some reading. There was a good choice of movies, and I was impressed with the choice of music available.



It was at this point that the turbulence (predicted by the Captain) began to manifest itself, and continued for a couple of hours. It was quite unpleasant, and at one point the Captain climbed an additional 5,000 feet to minimise the effects. During this time, the cabin crew made a point of providing reassurance to some passengers who were a little disconcerted by the turbulence. This was very much appreciated, and a further example of Aer Lingus’ commitment to customer service.



About 90 minutes before landing, Afternoon Tea was served. This again was served on crisp white linen with elegant crockery, and comprised sandwiches, scones with clotted cream & jam, and excellent tea & coffee.



Landing in Orlando, there was a lengthy taxi to our stand. On deplaning, there was a short walk to the shuttle train leading to the main terminal building. Having already cleared US Customs, we went to the baggage hall where our bags were delivered after a very short time.



This was a very enjoyable flight. From the moment we checked in to collecting our bags, every aspect of Aer Lingus service delivery was faultless, making our journey very enjoyable and represents excellent value for money.



Dublin Airport Terminal 2 surface car park is particularly convenient for Aer Lingus passengers, both departing and arriving. The 51st & Green Lounge is a very pleasant lounge and well worth a visit.
pat jordan is offline  
Reply With Quote
Old Dec 7, 18, 12:36 pm
  #2  
 
Join Date: Jan 2010
Location: Dublin
Programs: Aer Lingus, United, Virgin Atlantic, Qatar
Posts: 212
Did you not think that 51st and Green was a bit shabby? Last time I was in there in September I felt like it could do with a deep clean.
energydj is offline  
Reply With Quote
Old Dec 7, 18, 3:13 pm
  #3  
Original Poster
 
Join Date: Jan 2011
Programs: Aer Club Platinum, BAEC Silver, Star Alliance Gold, Flying Blue Gold
Posts: 120
It was late October when we were there and I can't say we noticed any hygiene issues.
pat jordan is offline  
Reply With Quote
Old Dec 7, 18, 4:35 pm
  #4  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 698
Was there last week, they are very slow to clean up tables so it didn't look the greatest

Food area, bathroom are implacably clean
ROKNA is offline  
Reply With Quote
Old Dec 14, 18, 7:35 am
  #5  
 
Join Date: Jun 2011
Posts: 60
I have just returned from the same route and while my experiences on the whole were good, not quite as exemplary as the OP but good. In more detail the inflight service between the outbound and return legs was quite different (you could say night and day!). On the return leg which admittedly was mostly spent sleeping it was very good, an obviously well experienced steward looking after the cabin just seemed to always be on top of things while the outbound leg was attended to by what appeared to be a novice stewardess, she was frankly slow and forgetful.
SandLake is offline  
Reply With Quote
Old Dec 18, 18, 7:21 am
  #6  
 
Join Date: Mar 2004
Location: Warwickshire England
Posts: 446
I too have just come back on this route (both ways) Im afraid I was not as enamoured of the Aer Lingus experience as the OP.
My route was LHR-DUB-MCO and back.
We have travelled DUB to PHL and ORD with American and I have to say, their service I found to be much better.#
Outbound.
Picked up both legs tickets at LHR, that bit of the process was easy.
Then however, we were stuck on the tarmac at LHR for three hours, as Dublins Radar had broken.
Some people got off as their trip was not worth it any more.
Finally got to DUB and Im a wheel cahier user for long walking distances. Dublin brought a wheel chair to the gate but then expected my 16 YO son to push me to Terminal 2, and the route for wheelchairs was closed off once we got far down it. Not Aer Lingus fault, rather Dublin Airport.

Security seemed to take longer than normal and grumpy Irish customs officer, USCBP didn't show us our cases and again, was longer than normal.

The bad side of Aeer Lingus is that it does not participate in TSA Pre, which is a valuable thing especially on the way back.

51st and Green does look a lot more shabby than last time we were here (2 years ago after it just opened) still its OK.

Onto the plane and I had seat 3k (captains chair) Plenty of room, but over the flight I found the seat rather uncomfortable and the massage facility, whilst a good USP, was terrible.
Food was OK, but (shock, Horror!) Vie had better food on even BA.

Flight arrived 45 min early
Greast, but then we had to stand around for two hours waiting for our third bag to come off baggage claim, it didn't, Midnight Florida, shattered and having to fill in a baggage lost claim.

Bag finally turned up 4 days later.

Returned flight.
As said before, without TSA Pre, you have to join the massive queue going through security, this took 2 hours, negated th bonus of outward flight.
No Aer lings lounge, but like BA used the same lounge, which was better than 51st and green.

Same seats on way back.
Food, normal for USA to Europe flights, pretty poor.

Now, the seat/Bed. This was my main gripe, same as my wuifes.
You get one soft pillow and a blanket.
You cannot get comfortable in bed mode with this too soft pillow. I ended up putting the blanket under it to get some height, the wife tried raising the back of the seat a bit.
Then, the coffin for your feet. Sorry, if you lie flat on your back its OK, but still too low at the head and the seat gives you backache, but if you lie on your side, you cant get comfortable as there is no room to bend your legs. Never had this issue on BA, AA, Delta and many other airlines.

Meant all three of us had poor sleeps and arrived into Dublin very grumpy and my son was feeling sick, again never before has he felt that way.

Would I fly Aer Lingus again? possibly if the price was good, but I would always fly BA, American or many other airlines first if price was comparable.
AlanA is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: