Flight booking problems - website keeps giving incorrect dates to the ones I select!
Apr 23, 2018, 1:20 pm
#1
Original Poster
Join Date: Nov 2017
Posts: 687
Flight booking problems - website keeps giving incorrect dates to the ones I select!
Anyone else have this problem or solution to it? Trying to book a flight on EI website. I select my dates and go through the steps, at the end it has given me the wrong dates (e.g. it is giving dates 2 days before what I selected). Tried different computers, browsers, locations and dates all had the same problem. Looking on their twitter account others seem to have the same problem but no solution that I could see, with EI asking people to clear their cookies and cache but doesn't make a difference it seems.
Very poor from EI, they really do make it hard to be loyal to them.
Very poor from EI, they really do make it hard to be loyal to them.
Apr 23, 2018, 1:32 pm
#2
Join Date: Feb 2014
Posts: 23
I have a feeling their site has been hacked.
Since last night I have been trying to access prices on the website and keep getting different error messages, such as 'No flights available for dates' 'you do not have permission to access this page'.
I was able to get prices using the app.
Also I needed to do a check in for a flight and could only do it through the app and not on the website.
Tried Chrome, Firefox, Opera and IE.
Since last night I have been trying to access prices on the website and keep getting different error messages, such as 'No flights available for dates' 'you do not have permission to access this page'.
I was able to get prices using the app.
Also I needed to do a check in for a flight and could only do it through the app and not on the website.
Tried Chrome, Firefox, Opera and IE.
Apr 23, 2018, 1:40 pm
#3
Original Poster
Join Date: Nov 2017
Posts: 687
I remember seeing a maintenance warning on the app a couple of days ago about disruption in checking in on the app only but can't remember for when it said that period was. Warning seems to have disappeared from the app now anyway but I wonder does it have something to do with that....
Apr 23, 2018, 2:18 pm
#7
Original Poster
Join Date: Nov 2017
Posts: 687
Sadly still can't get it to work and tried a couple different browsers and a colleagues computer who never uses EI so definitely no cache on his. I'm in the US at the moment I wonder has that got anything to do with it......can't think why it would.
Apr 24, 2018, 8:48 am
#8
Original Poster
Join Date: Nov 2017
Posts: 687
Update on this, seems to be (for me anyway) a US based problem. I still couldn't get the website to work correctly from US but rang our Irish office and they could book it with no problems. Anecdotally on EI twitter it seems people US based are also having the issue highlighted.
Apr 24, 2018, 9:46 am
#9
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,722
Apr 24, 2018, 9:53 am
#10
Original Poster
Join Date: Nov 2017
Posts: 687
I probably could have, but can I easily manage my booking using them (seat/meal selection, adding FF #, online check in etc, been so long since I haven't booked direct with an airline I forget)?
Apr 24, 2018, 12:39 pm
#11
Join Date: Aug 2011
Location: DC
Posts: 195
I had this same problem when booking a one-way flight on Sunday. I was using the mobile website, and unfortunately didn't realize until after the purchase was confirmed that I had booked a flight for the wrong date (i.e. not the date I put in the search). OTA wasn't an option as the flight was pricing much higher on Expedia, etc.
I called EI and was on hold for over an hour before getting through. The agent was able to move me to the correct date but charged me the fare difference, which was small so I didn't argue. No change fee charged. Got a confirmation email with the new (correct) details.
Looking at the desktop website now (US based) and it's still a mess. I'm searching a one-way flight DUB-GLA on 27 June. When I put that date in the search bar on the main page, it takes me to results for 25 June. Then, by clicking on 29 June in the calendar, I can get flights for 27 June to come up - but when I select and click through to the payment page, it's saying I've selected 28 June! This is frustrating and easy to miss, especially on the mobile site. Can't believe it's been this way for (seemingly) at least the last 3 days, with no fix and no note on the website.
I called EI and was on hold for over an hour before getting through. The agent was able to move me to the correct date but charged me the fare difference, which was small so I didn't argue. No change fee charged. Got a confirmation email with the new (correct) details.
Looking at the desktop website now (US based) and it's still a mess. I'm searching a one-way flight DUB-GLA on 27 June. When I put that date in the search bar on the main page, it takes me to results for 25 June. Then, by clicking on 29 June in the calendar, I can get flights for 27 June to come up - but when I select and click through to the payment page, it's saying I've selected 28 June! This is frustrating and easy to miss, especially on the mobile site. Can't believe it's been this way for (seemingly) at least the last 3 days, with no fix and no note on the website.
Apr 24, 2018, 12:43 pm
#12
Original Poster
Join Date: Nov 2017
Posts: 687
I had this same problem when booking a one-way flight on Sunday. I was using the mobile website, and unfortunately didn't realize until after the purchase was confirmed that I had booked a flight for the wrong date (i.e. not the date I put in the search). OTA wasn't an option as the flight was pricing much higher on Expedia, etc.
I called EI and was on hold for over an hour before getting through. The agent was able to move me to the correct date but charged me the fare difference, which was small so I didn't argue. No change fee charged. Got a confirmation email with the new (correct) details.
Looking at the desktop website now (US based) and it's still a mess. I'm searching a one-way flight DUB-GLA on 27 June. When I put that date in the search bar on the main page, it takes me to results for 25 June. Then, by clicking on 29 June in the calendar, I can get flights for 27 June to come up - but when I select and click through to the payment page, it's saying I've selected 28 June! This is frustrating and easy to miss, especially on the mobile site. Can't believe it's been this way for (seemingly) at least the last 3 days, with no fix and no note on the website.
I called EI and was on hold for over an hour before getting through. The agent was able to move me to the correct date but charged me the fare difference, which was small so I didn't argue. No change fee charged. Got a confirmation email with the new (correct) details.
Looking at the desktop website now (US based) and it's still a mess. I'm searching a one-way flight DUB-GLA on 27 June. When I put that date in the search bar on the main page, it takes me to results for 25 June. Then, by clicking on 29 June in the calendar, I can get flights for 27 June to come up - but when I select and click through to the payment page, it's saying I've selected 28 June! This is frustrating and easy to miss, especially on the mobile site. Can't believe it's been this way for (seemingly) at least the last 3 days, with no fix and no note on the website.
Apr 24, 2018, 1:15 pm
#13
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Gold
Posts: 1,968
My OTA couldn't book web fares today, just the IATA/GDS fare. Put it down to our shockingly poor new booking tool
Website worked perfectly though
Website worked perfectly though