Aer Club driving customers away

Old Jun 23, 17, 10:52 am
  #1  
Original Poster
 
Join Date: Jun 2017
Programs: Aer Club
Posts: 1
Aer Club driving customers away

I have 34.000 points with aer club, Yesterday I was told I could not bring my son into the Aer club lounge at Boston Airport. Afer asking to speak to a manager I eventually got in. I have silver status which is worthless. Aer Lingus have lost the concept of Customer intimacy and seem to be replacing their experienced staff with poorly trained kids who are not allowed make decisions.
john cost is offline  
Old Jun 23, 17, 11:12 am
  #2  
 
Join Date: Aug 2004
Location: Dublin
Programs: Delta SKYMILES SM 1MM, BRITISH AIRWAYS GOLD, HHONOURS GOLD, PRIORITY PASS
Posts: 978
Most airlines would only give Lounge access to Platinum level equivalent members. So I would say you were lucky, unless flying Business class.
This is the case with British Airways and Air France. You would have be the highest level with Delta

Last edited by IRISHFLYER1; Jun 23, 17 at 11:21 am
IRISHFLYER1 is offline  
Old Jun 23, 17, 11:21 am
  #3  
 
Join Date: Jun 2009
Location: London, United Kingdom
Programs: British Airways Gold
Posts: 2,518
Silver membership doesn't come with lounge guesting so not sure what your complaint is?
ajeleonard is offline  
Old Jun 23, 17, 1:20 pm
  #4  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 856
T&C's are no guest on Silver, which is still incredibly generous compared to any other international airline

Due to legal rules in the US, you can have problems getting access if under 21 due to alcohol rules. Generally over 18 rule applies.
ROKNA is offline  

Thread Tools
Search this Thread