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Picking Seats When Booked With Avios

Picking Seats When Booked With Avios

Old May 3, 2018, 6:46 am
  #16  
 
Join Date: Nov 2017
Posts: 688
Originally Posted by Earthman
Have you managed to add API ?
Twitter team told me that because avios is a THIRD PARTY booking,API can only be added at the airport

seriously,aer club is a third party to Aer Lingus ?

you couldnít make this up
No. Twitter team also told me to just add it at the airport.
mccartje is offline  
Old May 3, 2018, 7:20 am
  #17  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Gold
Posts: 2,028
Yes Avios is a separate entity

Only tickets sold from the Aer Lingus website can be managed on the website

Check in should be work fine on any ticket and adding API shuold work then
ROKNA is offline  
Old May 4, 2018, 5:47 am
  #18  
 
Join Date: Jul 2005
Location: Dublin,Ireland and Nice France
Programs: BA Gold
Posts: 2,132
I was told No online check in on this avios or any avios booking
Very 1960ís

whats incredulous is these problems only only apply to bookings made via an aer club avios account
If you get BA to book an avios redemption,you can OLCI,pick seats and add API

so incredibly Aerlingus are discriminating against their own customers
Earthman is offline  
Old May 4, 2018, 9:36 am
  #19  
 
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 996
Originally Posted by Earthman
I was told No online check in on this avios or any avios booking
Very 1960ís

whats incredulous is these problems only only apply to bookings made via an aer club avios account
If you get BA to book an avios redemption,you can OLCI,pick seats and add API

so incredibly Aerlingus are discriminating against their own customers
Sure it's taking them up to TWO months (their admission) to add Tier points and Avios for a simple LGW-DUB flight.

How would you expect them to figure out something like seat selection for Avios bookings?
alserire is offline  
Old Jun 18, 2018, 2:13 pm
  #20  
 
Join Date: Jun 2018
Location: London
Programs: BA Gold, EI Platinum
Posts: 81
Originally Posted by FlightDetective
This is interesting, because it's a turnaround if so.

I booked with AerClub Avios for flights in February and when I called Aer Lingus they said to contact Avios to book the seats. I called Avios who said they were never able to book seats. Figured I'd got a rep who got it wrong and called Aer Lingus back. Next rep at Aer Lingus specifically said their management had instructed them not to book seats on Avios bookings and they'd get into trouble if they did so. Back to Avios where they said they'd see what they can do. A week later, no joy so I cancelled, received a refund for everything (which had been promised, so well done) and rebooked with BA instead.

Hopefully my moaning blogs about the hour I spent on the phone during four calls ping ponging between Avios and Aer Lingus and my follow up blog about how ludicrous it was not to be able to book seats on an AerClub Avios booking when that booking was on Aer Lingus was listened to. That being said, Avios said they'd escalate it as well as they thought it was strange themselves, so one way or another it seems to have been resolved.

I don't have any issue with paying, my issue at the time was the fact I couldn't book seats at all!
Next time after you book your Avios flight search through the PDF document they give you for a reference starting with 2. They also provide another airline reference code, however, this doesn't start with 2 so the agents normally have a panic attack, however, it actually works when you use the manage my booking page on AerLingus.com.

I've never had a problem using phone agents to book seats when I have avios booking, maybe this policy has changed.
ASHFlyer is offline  
Old Jun 19, 2018, 2:21 am
  #21  
 
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,098
Originally Posted by ASHFlyer
Next time after you book your Avios flight search through the PDF document they give you for a reference starting with 2. They also provide another airline reference code, however, this doesn't start with 2 so the agents normally have a panic attack, however, it actually works when you use the manage my booking page on AerLingus.com.

I've never had a problem using phone agents to book seats when I have avios booking, maybe this policy has changed.
Yes, the Aer Lingus booking references always start with 2.

When did you last book seats on an Avios booking, out of curiosity? As I said, my experience was in February so perhaps things changed since then. I can only hope so.
FlightDetective is offline  
Old Jun 19, 2018, 9:22 am
  #22  
 
Join Date: Jun 2013
Posts: 94
Avios bookings are made using 125- (BA) ticket numbers, so they don't include the 2xxxxx PNR code. Generally no problem doing Manage My Booking on aerlingus.com; the functionality is as restricted as a TA booking using either code.

If you want the Aer Lingus PNR code you can look it up using something like Check My Trip with the Avios PNR.
(This still works https://classic.checkmytrip.com/plne...NS&LANGUAGE=GB)
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Old Jun 19, 2018, 9:35 am
  #23  
 
Join Date: Nov 2017
Posts: 688
Originally Posted by mrkflyer
Avios bookings are made using 125- (BA) ticket numbers, so they don't include the 2xxxxx PNR code. Generally no problem doing Manage My Booking on aerlingus.com; the functionality is as restricted as a TA booking using either code.

If you want the Aer Lingus PNR code you can look it up using something like Check My Trip with the Avios PNR.
(This still works https://classic.checkmytrip.com/plne...NS&LANGUAGE=GB)
Nice, didn't know you could get the aer lingus PNR like that. I was able to add the API for my flights using the 2xxxxx PNR. I couldn't before with the one provided by Avios. Other than that though I wasn't able to do anything else but it's a start.
mccartje is offline  
Old Jun 21, 2018, 2:36 pm
  #24  
 
Join Date: Jun 2018
Location: London
Programs: BA Gold, EI Platinum
Posts: 81
Originally Posted by FlightDetective
Yes, the Aer Lingus booking references always start with 2.

When did you last book seats on an Avios booking, out of curiosity? As I said, my experience was in February so perhaps things changed since then. I can only hope so.
I book an EI Avios ticket on average every 3 weeks since AerClub's inception last year, my last Avios flight was about a month ago now where I picked a seat (need those tier credits from hereon) :-)
ASHFlyer is offline  
Old Jun 22, 2018, 1:26 am
  #25  
 
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,098
Originally Posted by ASHFlyer
I book an EI Avios ticket on average every 3 weeks since AerClub's inception last year, my last Avios flight was about a month ago now where I picked a seat (need those tier credits from hereon) :-)
Glad to hear it - thanks for letting me know!
FlightDetective is offline  
Old Jul 7, 2018, 9:04 am
  #26  
 
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
Recently booked some short haul Avios flights and it took three attempts to allocate seats.

First answer: We canít allocate seats for Avios bookings
Second answer: We can allocate seats but only for the normal fees (no free options)
Third answer: Which row? (All seats available without a fee)

HUACA...
Dambus is offline  
Old Jul 7, 2018, 10:43 am
  #27  
 
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,098
Originally Posted by Dambus
Recently booked some short haul Avios flights and it took three attempts to allocate seats.

First answer: We canít allocate seats for Avios bookings
Second answer: We can allocate seats but only for the normal fees (no free options)
Third answer: Which row? (All seats available without a fee)

HUACA...


Now that sounds fun. I wish they'd get their act together and communicate these things internally so everyone is singing from the same hymn sheet.
FlightDetective is offline  
Old Jul 9, 2018, 2:24 am
  #28  
 
Join Date: Jun 2006
Posts: 5,993
Originally Posted by Dambus
Recently booked some short haul Avios flights and it took three attempts to allocate seats.

First answer: We canít allocate seats for Avios bookings
Second answer: We can allocate seats but only for the normal fees (no free options)
Third answer: Which row? (All seats available without a fee)

HUACA...
They dont seem to be able to get their act together with their IT for handling this. Also one CSR will say one thing then you get another one and the story is different. Seats CAN be allocated with AVIOS bookings but sadly many take the ''computer says no'' first reply.
DELLAS is offline  
Old Jun 28, 2019, 3:00 pm
  #29  
 
Join Date: Nov 2000
Location: BWI
Programs: Everyone!
Posts: 1,024
Is this still in the dark ages? I booked an award today and the BA agent (was very helpful otherwise) said to contact Aer Lingus......
PGHflyer is offline  
Old Jul 2, 2019, 6:47 am
  #30  
 
Join Date: Jan 2016
Posts: 120
Originally Posted by PGHflyer
Is this still in the dark ages? I booked an award today and the BA agent (was very helpful otherwise) said to contact Aer Lingus......
Yes, you still have to call EI to select seats for award bookings made through BA. Make sure you get the EI booking reference from BA first.
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