Picking Seats When Booked With Avios
May 3, 2018, 6:46 am
#16
Join Date: Nov 2017
Posts: 686
No. Twitter team also told me to just add it at the airport.
May 3, 2018, 7:20 am
#17
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Gold
Posts: 1,967
Yes Avios is a separate entity
Only tickets sold from the Aer Lingus website can be managed on the website
Check in should be work fine on any ticket and adding API shuold work then
Only tickets sold from the Aer Lingus website can be managed on the website
Check in should be work fine on any ticket and adding API shuold work then
May 4, 2018, 5:47 am
#18
Join Date: Jul 2005
Location: Dublin,Ireland and Nice France
Programs: BA Gold
Posts: 2,056
I was told No online check in on this avios or any avios booking
Very 1960’s
whats incredulous is these problems only only apply to bookings made via an aer club avios account
If you get BA to book an avios redemption,you can OLCI,pick seats and add API
so incredibly Aerlingus are discriminating against their own customers
Very 1960’s
whats incredulous is these problems only only apply to bookings made via an aer club avios account
If you get BA to book an avios redemption,you can OLCI,pick seats and add API
so incredibly Aerlingus are discriminating against their own customers
May 4, 2018, 9:36 am
#19
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 929
I was told No online check in on this avios or any avios booking
Very 1960’s
whats incredulous is these problems only only apply to bookings made via an aer club avios account
If you get BA to book an avios redemption,you can OLCI,pick seats and add API
so incredibly Aerlingus are discriminating against their own customers
Very 1960’s
whats incredulous is these problems only only apply to bookings made via an aer club avios account
If you get BA to book an avios redemption,you can OLCI,pick seats and add API
so incredibly Aerlingus are discriminating against their own customers
How would you expect them to figure out something like seat selection for Avios bookings?
Jun 18, 2018, 2:13 pm
#20
Join Date: Jun 2018
Location: London
Programs: BA Gold, EI Platinum
Posts: 81
This is interesting, because it's a turnaround if so.
I booked with AerClub Avios for flights in February and when I called Aer Lingus they said to contact Avios to book the seats. I called Avios who said they were never able to book seats. Figured I'd got a rep who got it wrong and called Aer Lingus back. Next rep at Aer Lingus specifically said their management had instructed them not to book seats on Avios bookings and they'd get into trouble if they did so. Back to Avios where they said they'd see what they can do. A week later, no joy so I cancelled, received a refund for everything (which had been promised, so well done) and rebooked with BA instead.
Hopefully my moaning blogs about the hour I spent on the phone during four calls ping ponging between Avios and Aer Lingus and my follow up blog about how ludicrous it was not to be able to book seats on an AerClub Avios booking when that booking was on Aer Lingus was listened to. That being said, Avios said they'd escalate it as well as they thought it was strange themselves, so one way or another it seems to have been resolved.
I don't have any issue with paying, my issue at the time was the fact I couldn't book seats at all!
I booked with AerClub Avios for flights in February and when I called Aer Lingus they said to contact Avios to book the seats. I called Avios who said they were never able to book seats. Figured I'd got a rep who got it wrong and called Aer Lingus back. Next rep at Aer Lingus specifically said their management had instructed them not to book seats on Avios bookings and they'd get into trouble if they did so. Back to Avios where they said they'd see what they can do. A week later, no joy so I cancelled, received a refund for everything (which had been promised, so well done) and rebooked with BA instead.
Hopefully my moaning blogs about the hour I spent on the phone during four calls ping ponging between Avios and Aer Lingus and my follow up blog about how ludicrous it was not to be able to book seats on an AerClub Avios booking when that booking was on Aer Lingus was listened to. That being said, Avios said they'd escalate it as well as they thought it was strange themselves, so one way or another it seems to have been resolved.
I don't have any issue with paying, my issue at the time was the fact I couldn't book seats at all!
I've never had a problem using phone agents to book seats when I have avios booking, maybe this policy has changed.
Jun 19, 2018, 2:21 am
#21
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
Next time after you book your Avios flight search through the PDF document they give you for a reference starting with 2. They also provide another airline reference code, however, this doesn't start with 2 so the agents normally have a panic attack, however, it actually works when you use the manage my booking page on AerLingus.com.
I've never had a problem using phone agents to book seats when I have avios booking, maybe this policy has changed.
I've never had a problem using phone agents to book seats when I have avios booking, maybe this policy has changed.
When did you last book seats on an Avios booking, out of curiosity? As I said, my experience was in February so perhaps things changed since then. I can only hope so.
Jun 19, 2018, 9:22 am
#22
Join Date: Jun 2013
Posts: 94
Avios bookings are made using 125- (BA) ticket numbers, so they don't include the 2xxxxx PNR code. Generally no problem doing Manage My Booking on aerlingus.com; the functionality is as restricted as a TA booking using either code.
If you want the Aer Lingus PNR code you can look it up using something like Check My Trip with the Avios PNR.
(This still works https://classic.checkmytrip.com/plne...NS&LANGUAGE=GB)
If you want the Aer Lingus PNR code you can look it up using something like Check My Trip with the Avios PNR.
(This still works https://classic.checkmytrip.com/plne...NS&LANGUAGE=GB)
Jun 19, 2018, 9:35 am
#23
Join Date: Nov 2017
Posts: 686
Avios bookings are made using 125- (BA) ticket numbers, so they don't include the 2xxxxx PNR code. Generally no problem doing Manage My Booking on aerlingus.com; the functionality is as restricted as a TA booking using either code.
If you want the Aer Lingus PNR code you can look it up using something like Check My Trip with the Avios PNR.
(This still works https://classic.checkmytrip.com/plne...NS&LANGUAGE=GB)
If you want the Aer Lingus PNR code you can look it up using something like Check My Trip with the Avios PNR.
(This still works https://classic.checkmytrip.com/plne...NS&LANGUAGE=GB)
Jun 21, 2018, 2:36 pm
#24
Join Date: Jun 2018
Location: London
Programs: BA Gold, EI Platinum
Posts: 81
I book an EI Avios ticket on average every 3 weeks since AerClub's inception last year, my last Avios flight was about a month ago now where I picked a seat (need those tier credits from hereon) :-)
Jun 22, 2018, 1:26 am
#25
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
Jul 7, 2018, 9:04 am
#26
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
Recently booked some short haul Avios flights and it took three attempts to allocate seats.
First answer: We can’t allocate seats for Avios bookings
Second answer: We can allocate seats but only for the normal fees (no free options)
Third answer: Which row? (All seats available without a fee)
HUACA...
First answer: We can’t allocate seats for Avios bookings
Second answer: We can allocate seats but only for the normal fees (no free options)
Third answer: Which row? (All seats available without a fee)
HUACA...
Jul 7, 2018, 10:43 am
#27
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
Recently booked some short haul Avios flights and it took three attempts to allocate seats.
First answer: We can’t allocate seats for Avios bookings
Second answer: We can allocate seats but only for the normal fees (no free options)
Third answer: Which row? (All seats available without a fee)
HUACA...
First answer: We can’t allocate seats for Avios bookings
Second answer: We can allocate seats but only for the normal fees (no free options)
Third answer: Which row? (All seats available without a fee)
HUACA...
Now that sounds fun. I wish they'd get their act together and communicate these things internally so everyone is singing from the same hymn sheet.
Jul 9, 2018, 2:24 am
#28
Join Date: Jun 2006
Posts: 5,892
Recently booked some short haul Avios flights and it took three attempts to allocate seats.
First answer: We can’t allocate seats for Avios bookings
Second answer: We can allocate seats but only for the normal fees (no free options)
Third answer: Which row? (All seats available without a fee)
HUACA...
First answer: We can’t allocate seats for Avios bookings
Second answer: We can allocate seats but only for the normal fees (no free options)
Third answer: Which row? (All seats available without a fee)
HUACA...
Jul 2, 2019, 6:47 am
#30
Join Date: Jan 2016
Posts: 119
Yes, you still have to call EI to select seats for award bookings made through BA. Make sure you get the EI booking reference from BA first.