Missing Flight Form - Finally!

Old May 16, 17, 5:15 pm
  #76  
 
Join Date: Feb 2002
Location: DUB/ORD/SIN
Programs: EI AerClub Concierge, EK Gold, BA Silver, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,732
Originally Posted by ROKNA View Post
Avios credit, no tier points
Thanks. Some parts of the system are buttoned down...

Did your upgrade voucher renew at the same as the Tier Credits were reset?
Dambus is online now  
Old Jun 2, 17, 3:27 pm
  #77  
 
Join Date: Feb 2002
Location: DUB/ORD/SIN
Programs: EI AerClub Concierge, EK Gold, BA Silver, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,732
Missing flights still not posted after two months.

AerClub advised to send them an e-mail directly with the missing flight details (previously this was explicitly not offered as an option).
Dambus is online now  
Old Jun 6, 17, 5:37 am
  #78  
 
Join Date: Sep 2015
Location: EIDW
Programs: EI Gold
Posts: 44
28 days up after re-submitting my missing flight forms that I initially sent in February and still nothing.

Also, I was told by EI Twitter that sectors from AMS-DUB take two months to post to AerClub?!
PierDave is offline  
Old Jun 6, 17, 5:53 am
  #79  
 
Join Date: Feb 2002
Location: DUB/ORD/SIN
Programs: EI AerClub Concierge, EK Gold, BA Silver, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,732
Originally Posted by PierDave View Post
28 days up after re-submitting my missing flight forms that I initially sent in February and still nothing.

Also, I was told by EI Twitter that sectors from AMS-DUB take two months to post to AerClub?!
It's just getting silly at this stage.

Last edited by Dambus; Jun 7, 17 at 4:34 am Reason: Typo
Dambus is online now  
Old Jun 6, 17, 6:12 am
  #80  
 
Join Date: Dec 2008
Location: London
Programs: OW Sapphire, Sixt Diamond, Hertz PC, Avis PC, Hyatt Explorer, IHG Spire, Marriott Gold
Posts: 4,928
Has anyone had any luck claiming Avios for an United flight?
jms_uk is offline  
Old Jun 6, 17, 6:20 am
  #81  
 
Join Date: Feb 2017
Programs: BA Silver, AerClub Platinum, IHG Rewards Club Platinum Ambassador
Posts: 107
Originally Posted by PierDave View Post
28 days up after re-submitting my missing flight forms that I initially sent in February and still nothing.

Also, I was told by EI Twitter that sectors from AMS-DUB take two months to post to AerClub?!
I had mine in the standard 3-4 days
alancostello is offline  
Old Jun 6, 17, 8:06 am
  #82  
 
Join Date: Sep 2015
Location: EIDW
Programs: EI Gold
Posts: 44
Originally Posted by alancostello View Post
I had mine in the standard 3-4 days
I had the outbound DUB-AMS in 3-4 days alright, but flew the return leg AMS-DUB on May 22nd and no sign of tier credits or Avios. Used app check-in for both.
PierDave is offline  
Old Jun 6, 17, 8:30 am
  #83  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 839
Seems to post on Fridays based on experience, some kind of batch process

Fly Sun to PRG, appeared Friday
Fly Fri to DUS, appeared Friday
ROKNA is online now  
Old Jun 7, 17, 2:45 am
  #84  
 
Join Date: Feb 2015
Programs: EI Aer Club; AF/KLM Flying Blue; IHG Rewards Club Elite; GHA Discovery Platinum
Posts: 105
Originally Posted by Dambus View Post
AerClub advised to send them an e-mail directly with the missing flight details (previously this was explicitly not offered as an option).
I did this over two weeks ago and still nothing!
mb48 is offline  
Old Jun 10, 17, 3:50 am
  #85  
 
Join Date: Feb 2002
Location: DUB/ORD/SIN
Programs: EI AerClub Concierge, EK Gold, BA Silver, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,732
So... It seems the phone agents are no longer authorized to correct or add Tier credits or Avios. They at can still see what has or has not posted, including errors, but can't fix anything.

Historically they could cross reference past bookings with posted account updates and make manual corrections but obviously that power is also gone.

Specifically long haul legs upgraded using a voucher or through the bidding mechanism typically post as non Tier credit/Avios earning. It used to be a pain getting these manually corrected but now it's practically impossible to get them credited. (Presumably because the back office looking at these can't differentiate between straight award bookings and upgraded bookings).

Has anyone had an upgraded leg post successfully since the switch to AerClub?
Dambus is online now  
Old Jun 13, 17, 3:03 pm
  #86  
 
Join Date: May 2010
Location: Dublin
Programs: EI AC Silver, BAEC Gold
Posts: 346
Originally Posted by Dambus View Post
So... It seems the phone agents are no longer authorized to correct or add Tier credits or Avios. They at can still see what has or has not posted, including errors, but can't fix anything.

Historically they could cross reference past bookings with posted account updates and make manual corrections but obviously that power is also gone.

Specifically long haul legs upgraded using a voucher or through the bidding mechanism typically post as non Tier credit/Avios earning. It used to be a pain getting these manually corrected but now it's practically impossible to get them credited. (Presumably because the back office looking at these can't differentiate between straight award bookings and upgraded bookings).

Has anyone had an upgraded leg post successfully since the switch to AerClub?
I am about to try to claim for an upgraded leg which I did through the bidding system. I think I remember reading somewhere that these only earned at the original booking class. Regardless on the basis of the above it seems that I will be lucky to see either TC's or avios for that leg. I will update when I get any response.
MBDublin is offline  
Old Jun 15, 17, 3:34 am
  #87  
 
Join Date: Jun 2006
Posts: 4,732
Originally Posted by ROKNA View Post
Seems to post on Fridays based on experience, some kind of batch process

Fly Sun to PRG, appeared Friday
Fly Fri to DUS, appeared Friday
Mine is different. Flew Friday posted this morning ( Thursday ) .
DELLAS is offline  
Old Jun 15, 17, 7:38 am
  #88  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 839
Its getting a bit strange

Flew Sat, posted credits Wednesday, Avios today
ROKNA is online now  
Old Jun 15, 17, 3:26 pm
  #89  
 
Join Date: May 2007
Programs: BA Blue, EI Silver, Honours Gold, Marriott Gold
Posts: 727
How long do the points generally take to post?
Ive submitted a claim today, Im not in any great rush, just curious - and impatient!
BrianDromey is offline  
Old Jun 22, 17, 9:18 am
  #90  
 
Join Date: Feb 2002
Location: DUB/ORD/SIN
Programs: EI AerClub Concierge, EK Gold, BA Silver, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,732
Originally Posted by BrianDromey View Post
How long do the points generally take to post?
Ive submitted a claim today, Im not in any great rush, just curious - and impatient!
Others seem to be getting approx. 2 month turn-around. I am still missing flights from February.

I will not be chasing missing Avios any further. (My Tier Credits have now reset so no impact there).

After multiple phone calls, two submissions on the website and three e-mails there are more important this to life.

The tier benefits are now the only factors in deciding who to fly with.

Last edited by Dambus; Jun 22, 17 at 9:36 am Reason: Typo
Dambus is online now  

Thread Tools
Search this Thread