Missing Flight Form - Finally!

Old May 10, 17, 3:07 am
  #61  
 
Join Date: Mar 2016
Programs: AerClub - Concierge, Hertz - President's Circle
Posts: 54
Has anyone had Tier Points credited for Nov 2016?

I filled in the missing flight form the week it was launched but nothing has showed up yet.

Owed at least 90 tier points for November plus the Avios. My old gold circle renewal is not til September 2017.

Only one flight since Dec 1st has not posted automatically.
EIFREZY is offline  
Old May 10, 17, 5:23 am
  #62  
 
Join Date: May 2016
Programs: AL Aer Club Concierge / Aadvantage Platinum
Posts: 40
Originally Posted by EIFREZY View Post
Has anyone had Tier Points credited for Nov 2016?

I filled in the missing flight form the week it was launched but nothing has showed up yet.

Owed at least 90 tier points for November plus the Avios. My old gold circle renewal is not til September 2017.

Only one flight since Dec 1st has not posted automatically.
I am also waiting for Nov Tier points. I've submitted the missing flights twice (once when the form opened and again when I heard that loads of others had already had the missing flights credited). I rang and was told that I should get my tier points and that they would escalate it. Last week, the Aer Lingus twitter account told me that I probably submitted the flight details wrong but then resubmitted it for me again. Still nothing.

Given that I'm only being given 9 months to reach the next tier, those 200 tier points from Nov are critical for me in order to reach Concierge before my tier points reset in July. so fingers crossed.

I'd appreciate hearing from anyone that successfully gets Nov 2016 tier points credited via the missing forms channel. I'll post here if I ever get word.
RMDrive is offline  
Old May 10, 17, 6:26 am
  #63  
 
Join Date: Nov 2015
Location: DUBLIN
Programs: SPG:Gold, IHG: Spire AMB, Marriott: Gold, HH: Diamond, EI: Concierge
Posts: 49
I still haven't had any tier points or mileage credits yet, so don't feel too bad. I have flown around once a fortnight since launch.

Dubal
dubal is offline  
Old May 10, 17, 6:26 am
  #64  
 
Join Date: May 2010
Location: Dublin
Programs: EI AC Silver, BAEC Gold
Posts: 346
Originally Posted by RMDrive View Post
I am also waiting for Nov Tier points. I've submitted the missing flights twice (once when the form opened and again when I heard that loads of others had already had the missing flights credited). I rang and was told that I should get my tier points and that they would escalate it. Last week, the Aer Lingus twitter account told me that I probably submitted the flight details wrong but then resubmitted it for me again. Still nothing.

Given that I'm only being given 9 months to reach the next tier, those 200 tier points from Nov are critical for me in order to reach Concierge before my tier points reset in July. so fingers crossed.

I'd appreciate hearing from anyone that successfully gets Nov 2016 tier points credited via the missing forms channel. I'll post here if I ever get word.
No November TP's or avios for me from my missing flights form either. I might throw them on a missing flights form again but I don't think I will chase further than that. I was gold at the change over and bumped down to green. Just about to qualify for silver again as long as my TP's don't reset in the next few weeks as per my original Gold circle year.
MBDublin is offline  
Old May 10, 17, 6:28 am
  #65  
 
Join Date: May 2010
Location: Dublin
Programs: EI AC Silver, BAEC Gold
Posts: 346
Originally Posted by dubal View Post
I still haven't had any tier points or mileage credits yet, so don't feel too bad. I have flown around once a fortnight since launch.

Dubal
Yes that should make us all feel better!

Can it get worse than that?
MBDublin is offline  
Old May 10, 17, 6:40 am
  #66  
 
Join Date: Nov 2015
Location: DUBLIN
Programs: SPG:Gold, IHG: Spire AMB, Marriott: Gold, HH: Diamond, EI: Concierge
Posts: 49
Originally Posted by MBDublin View Post
Yes that should make us all feel better!

Can it get worse than that?
Well they do promise "IT are looking at it", often, and my card doesn't expire until May 2018.

Dubal
dubal is offline  
Old May 10, 17, 6:50 am
  #67  
 
Join Date: Sep 2015
Location: EIDW
Programs: EI Gold
Posts: 44
Originally Posted by RMDrive View Post
I am also waiting for Nov Tier points. I've submitted the missing flights twice (once when the form opened and again when I heard that loads of others had already had the missing flights credited). I rang and was told that I should get my tier points and that they would escalate it. Last week, the Aer Lingus twitter account told me that I probably submitted the flight details wrong but then resubmitted it for me again. Still nothing.
I got the exact same as what you've described above when I followed up yesterday. I gave them the booking references (for flights between November that were credited to GC but I didn't get any TC's for them in AerClub) over Twitter and they said all should be OK bar one, which is fine as it was early October. Said they will be credited within 28 days, so we'll see
PierDave is offline  
Old May 11, 17, 8:27 am
  #68  
 
Join Date: Mar 2016
Programs: AerClub - Concierge, Hertz - President's Circle
Posts: 54
I rang the Aer Club helpline yesterday to chase them up and the guy told me to either fill the missing points form in again or to email [email protected] as he said as I did it in mid-Feb originally they should have been captured by now. I went for the latter option via email but I will chase them up again on twitter if I don't get a response to the email by next week.
EIFREZY is offline  
Old May 12, 17, 4:12 am
  #69  
 
Join Date: Feb 2015
Programs: EI Aer Club; AF/KLM Flying Blue; IHG Rewards Club Elite; GHA Discovery Platinum
Posts: 105
Ok I should probably email them too as I am still missing avios and tier credits for a number of flights....interestingly they're all flights from outstations. I do not understand why this is consistently a problem!
mb48 is offline  
Old May 12, 17, 8:52 am
  #70  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 840
Originally Posted by mb48 View Post
Ok I should probably email them too as I am still missing avios and tier credits for a number of flights....interestingly they're all flights from outstations. I do not understand why this is consistently a problem!
Outstations generally don't use ASTRAL DCS for check in, if check in on ASTRAL it seems to work a lot better
ROKNA is offline  
Old May 12, 17, 1:10 pm
  #71  
 
Join Date: Dec 2008
Location: London
Programs: OW Sapphire, Sixt Diamond, Hertz PC, Avis PC, Hyatt Explorer, IHG Spire, Marriott Gold
Posts: 4,928
Any updates on the UA flights missing credit?
jms_uk is offline  
Old May 12, 17, 3:18 pm
  #72  
 
Join Date: Mar 2017
Posts: 47
I called Aerclub today and they said there is a 28 day back log between filling the missing flight form and the points being added.

I said I had logged them more than 28 days ago and they agreed to escalate it and gave me an incident number.

Also queried them on reset dates.

​​​​​​The person I spoke with said when you hit a level points are reset to 0 and you have 12 months from that point to maintain or get to the next level.

So 300 points to get to silver, reset to 0 then 600 to get to platinum, then a reset and 1,050 points to get to conceirge. Does this sound correct?
Tom_IE is offline  
Old May 13, 17, 2:19 pm
  #73  
 
Join Date: Feb 2017
Programs: BA Silver, AerClub Platinum, IHG Rewards Club Platinum Ambassador
Posts: 107
Originally Posted by Tom_IE View Post

​​​​​​The person I spoke with said when you hit a level points are reset to 0 and you have 12 months from that point to maintain or get to the next level.

So 300 points to get to silver, reset to 0 then 600 to get to platinum, then a reset and 1,050 points to get to conceirge. Does this sound correct?
No, if your start date is November 21st like most of us, and you hit Silver this month, you'll have until November 21st to get an additional 300 points to get to Platinum, at which point they will reset.

Your Silver status earned this year will be valid until November 21 2018, or indeed platinum/Concierge if you were to hit them. Your
alancostello is offline  
Old May 15, 17, 10:51 pm
  #74  
 
Join Date: Feb 2002
Location: DUB/ORD/SIN
Programs: EI AerClub Concierge, EK Gold, BA Silver, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,734
Out of interest, has anyone had retro-claim Tier Credits post after their Tier reset date?

I am approaching my reset date (end of May I think) was wondering if the ropey IT might lead to a "Bank Error in my favor" if my missing Tier Credits are delayed past the reset date.
Dambus is online now  
Old May 16, 17, 1:52 am
  #75  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 840
Originally Posted by Dambus View Post
Out of interest, has anyone had retro-claim Tier Credits post after their Tier reset date?

I am approaching my reset date (end of May I think) was wondering if the ropey IT might lead to a "Bank Error in my favor" if my missing Tier Credits are delayed past the reset date.
Avios credit, no tier points
ROKNA is offline  

Thread Tools
Search this Thread