New product to be launched ''Aer Space'' UK and European routes.
Jul 9, 2022, 3:07 am
#136
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 927
I booked AerSpace on DUB-LHR for next month but it looks like the flight just got switched from an A321neo to an A320, and since we're going from 16 seats to 4 I suspect I'm getting downgraded (currently unable to view the seat map or select seats). If that's the case would I qualify for EU261, and any advice on how best to approach this?
Don’t think you’ll be entitled to either.
Jul 9, 2022, 3:48 am
#137
Join Date: Jul 2015
Location: Dublin, Ireland
Posts: 98
Jul 9, 2022, 7:43 am
#139
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 927
Edit: Also, my last two flights to LHR I was the only one in the front row. No guarantee at all that poster will be downgraded.
Last edited by alserire; Jul 9, 2022 at 7:54 am
Jul 9, 2022, 8:26 am
#140
Join Date: Jul 2015
Location: Dublin, Ireland
Posts: 98
Obviously the OP can't get compensation merely for a change of aircraft. However their (perfectly valid) point was there are 16 AerSpace seats on the A21N but only 4 on the A320 so it is quite likely there will not be enough seats for everyone in AerSpace. The fact that they can't select a seat suggests that is what has most likely happened. In this case they should be due compensation for an involuntary downgrade.
Jul 9, 2022, 10:58 am
#142
Original Poster
Join Date: Jun 2006
Posts: 5,885
Jul 9, 2022, 11:41 am
#143
Join Date: Dec 2014
Location: BOS/SIN
Programs: DL PM, OZ Diamond Plus, BA Silver
Posts: 1,800
And the difference is were your flights originally scheduled as an A321neo (with 16 seats sold) and swapped to an A320 a month out, but if it's always been an A320 and they were only selling 4 seats max to begin with then of course no one will get downgraded
Jul 9, 2022, 1:55 pm
#144
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 927
I’ve never heard of anyone getting compensation because of a seat change. At the end of the day AerSpace is not a business product so in theory there’s no downgrade as such. Can’t see any way you would get compensation. Aircraft changes and seat changes happen all the time and you often see a statement that seats assigned/purchased can be changed by the operator for operational reasons.
I’m not sure you’d be entitled to anything. Eu261 is about getting you to your destination on time in the main. AerSpace does allow for a refund if you want one. So I’d get in touch with EI if that’s your issue. Other than that I can’t see how 261 would apply.
I’m not sure you’d be entitled to anything. Eu261 is about getting you to your destination on time in the main. AerSpace does allow for a refund if you want one. So I’d get in touch with EI if that’s your issue. Other than that I can’t see how 261 would apply.
Jul 10, 2022, 3:26 am
#145
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 927
Does anyone know, if you cancel an AerSpace booking, how much they take from the refund for ‘fees’? And how long before the flight do you need to cancel?
Edit - I found the info. No need to reply.
Edit - I found the info. No need to reply.
Jul 10, 2022, 9:18 am
#147
Original Poster
Join Date: Jun 2006
Posts: 5,885
I booked AerSpace on DUB-LHR for next month but it looks like the flight just got switched from an A321neo to an A320, and since we're going from 16 seats to 4 I suspect I'm getting downgraded (currently unable to view the seat map or select seats). If that's the case would I qualify for EU261, and any advice on how best to approach this?
Jul 10, 2022, 5:47 pm
#148
Join Date: Dec 2018
Programs: $9 Fare Club
Posts: 1,478
I’ve never heard of anyone getting compensation because of a seat change. At the end of the day AerSpace is not a business product so in theory there’s no downgrade as such. Can’t see any way you would get compensation. Aircraft changes and seat changes happen all the time and you often see a statement that seats assigned/purchased can be changed by the operator for operational reasons.
I’m not sure you’d be entitled to anything. Eu261 is about getting you to your destination on time in the main. AerSpace does allow for a refund if you want one. So I’d get in touch with EI if that’s your issue. Other than that I can’t see how 261 would apply.
I’m not sure you’d be entitled to anything. Eu261 is about getting you to your destination on time in the main. AerSpace does allow for a refund if you want one. So I’d get in touch with EI if that’s your issue. Other than that I can’t see how 261 would apply.
I think its ridiculous that you're equating A321neo AerSpace as not being a business product when the hard product absolutely is and you'd have people that book the seat on that basis. Obviously buyer beware, but its poor form to tell pax to suck it up as you're suggesting.
Jul 10, 2022, 7:39 pm
#149
Join Date: Dec 2014
Location: BOS/SIN
Programs: DL PM, OZ Diamond Plus, BA Silver
Posts: 1,800
Relatively common occurrance on any of the US3 tbh.
I think its ridiculous that you're equating A321neo AerSpace as not being a business product when the hard product absolutely is and you'd have people that book the seat on that basis. Obviously buyer beware, but its poor form to tell pax to suck it up as you're suggesting.
I think its ridiculous that you're equating A321neo AerSpace as not being a business product when the hard product absolutely is and you'd have people that book the seat on that basis. Obviously buyer beware, but its poor form to tell pax to suck it up as you're suggesting.
Jul 11, 2022, 2:04 am
#150
Join Date: Nov 2017
Posts: 686
Upgrading and downgrading
1. If an operating air carrier places a passenger in a class higher than that for which the ticket was purchased, it may not request any supplementary payment.
2. If an operating air carrier places a passenger in a class lower than that for which the ticket was purchased, it shall within seven days, by the means provided for in Article 7(3), reimburse
(a) 30 % of the price of the ticket for all flights of 1 500 kilometres or less, or 17.2.2004 EN Official Journal of the European Union L 46/5
(b) 50 % of the price of the ticket for all intra-Community flights of more than 1 500 kilometres, except flights between the European territory of the Member States and the French overseas departments, and for all other flights between 1 500 and 3 500 kilometres, or
(c) 75 % of the price of the ticket for all flights not falling under (a) or (b), including flights between the European territory of the Member States and the French overseas departments.
1. If an operating air carrier places a passenger in a class higher than that for which the ticket was purchased, it may not request any supplementary payment.
2. If an operating air carrier places a passenger in a class lower than that for which the ticket was purchased, it shall within seven days, by the means provided for in Article 7(3), reimburse
(a) 30 % of the price of the ticket for all flights of 1 500 kilometres or less, or 17.2.2004 EN Official Journal of the European Union L 46/5
(b) 50 % of the price of the ticket for all intra-Community flights of more than 1 500 kilometres, except flights between the European territory of the Member States and the French overseas departments, and for all other flights between 1 500 and 3 500 kilometres, or
(c) 75 % of the price of the ticket for all flights not falling under (a) or (b), including flights between the European territory of the Member States and the French overseas departments.
In my opinion in the A321neo to A320 DUB-LHR example and if this resulted in not getting row1 on the A320 a 30% of the ticket price compensation is fair, considering it is a specified benefit of that fare 'class'.
Last edited by mccartje; Jul 11, 2022 at 2:10 am