Aegean refunds - not full amount?
Jan 5, 2022, 3:22 pm
#16
Join Date: Nov 2001
Location: USA, JPN, GBR
Programs: A3, AA, AC, AS, DL, NH, SQ, SK, UA; BW, CP, HH, IHG, MB
Posts: 1,950
Jan 6, 2022, 12:00 am
#17
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
I booked 6 tickets from Riyadh to Athens for 7 June 2021 flight, but the flight was cancelled by Aegean Air, and they told me same that I should apply for credit vouchers which will be refunded after 18 months. I did so and forgot the case but I never got any mail for credit vouchers. In dec I complained about it that still got no voucher then they replied with a forwarded links email for refund but when I entered my tickets details, it came out that credit vouchers already issued. I have never received any email about credit vouchers, may be I lost or missed it in spam folder. Now how can I get those issued vouchers or my refund?. I tried to call Aegean Air many times but they always put my call on hold and never respond. Please anybody give info
Jan 6, 2022, 3:29 am
#18
Join Date: Jul 2019
Posts: 1,312
It's part of the terms. You can extend the voucher and get a 10% bonus, but it becomes nonrefundable. Top Up Voucher I guess it's more accurate to say that they'll exchange your existing voucher for a new one with an extended validity period.
Jan 6, 2022, 10:08 am
#19
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
a little bit off topic question but I have one go light booking Skg-Ath, which I will defo not use so in case if there will be no-show, can I ask for refund any taxes, airport payments or something? I can see only fare price and airport charges.1 x Adult € 5.00 Airport charges € 18.58 TOTAL € 23.58
any experiences?
EDIT: been cancelled, voucher received
any experiences?
EDIT: been cancelled, voucher received
Last edited by romans; Jan 24, 2022 at 12:07 pm
Jan 6, 2022, 10:11 am
#20
Join Date: Jan 2022
Posts: 8
Jan 6, 2022, 10:51 am
#21
Join Date: Jul 2019
Posts: 1,312
a little bit off topic question but I have one go light booking Skg-Ath, which I will defo not use so in case if there will be no-show, can I ask for refund any taxes, airport payments or something? I can see only fare price and airport charges.1 x Adult € 5.00 Airport charges € 18.58 TOTAL € 23.58
any experiences?
any experiences?
Jan 19, 2022, 2:02 am
#22
Join Date: Feb 2013
Posts: 5
I have been due a refund twice in the past 6 months. On both occasions I had to phone Aegean to sanction this, which I did, they said it would take a couple of weeks to appear. Both times I had to phone back after about two months and ask about my refund, they then said that they will do it straight away, I received them about a week later.
I think they are maybe told not to issue the refund on first call, they hope that we will forget about it, or it's for a small amount we think it's not worth the bother of us chasing it up. Even if it's for only Ł10 I want it back, they would certainly take it from us.
I think they are maybe told not to issue the refund on first call, they hope that we will forget about it, or it's for a small amount we think it's not worth the bother of us chasing it up. Even if it's for only Ł10 I want it back, they would certainly take it from us.
Jan 19, 2022, 7:09 am
#23
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 761
I just asked for a voucher refund via social media, and they came back with: your refund will be completed in 40-45 working days.
So let's see whether it happens until then. They really encourage you to use the voucher for flights...
So let's see whether it happens until then. They really encourage you to use the voucher for flights...
Jan 19, 2022, 7:50 am
#24
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
They don't take that long, the last voucher I received during the prime of Covid took less then a week. Today I requested another voucher and I am sure it'll be issued by end of week, You got a generic time frame and to get rid of you.
Jan 20, 2022, 1:57 pm
#27
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Jan 24, 2022, 9:52 am
#29
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,369
I just got a refund (23rd January) from a flight they cancelled on 31st December and I called to arrange the refund the same day. So, not a GREAT service - nearly 4 weeks, but understandable in the circumstances and given the time of year, I guess. The promise when I called was "within 7 days".
Jan 24, 2022, 10:21 am
#30
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
I just got a refund (23rd January) from a flight they cancelled on 31st December and I called to arrange the refund the same day. So, not a GREAT service - nearly 4 weeks, but understandable in the circumstances and given the time of year, I guess. The promise when I called was "within 7 days".
I cancelled an award booking (with flight cancellations) on their webpage on Friday and the confirmation e-mail quotes 7 days.