Big schedule changes
Oct 23, 2020, 4:22 am
#46
Join Date: Oct 2020
Posts: 8
Those who asked for voucher recently, did you get your +10% value? Because yesterday I asked for voucher for my cancelled flight and voucher has been sent today without that value. It's getting worse and worse with A3, also my upgrade coupons should be back in my account, atm they're are not back.
EDIT: @romans Thanks, just saw your edit. It seems that they are a lot of mistakes happening with vouchers. Especially with the currency validity on the code.
Last edited by Ogunsoto; Oct 23, 2020 at 5:33 am Reason: Update based on edit.
Oct 23, 2020, 7:20 am
#47
Original Poster
Join Date: Jun 2016
Programs: aegean gold , klm explorer
Posts: 508
Those who asked for voucher recently, did you get your +10% value? Because yesterday I asked for voucher for my cancelled flight and voucher has been sent today without that value. It's getting worse and worse with A3, also my upgrade coupons should be back in my account, atm they're are not back.
btw: ticket paid by cash
btw: ticket paid by cash
Oct 23, 2020, 7:26 am
#48
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
Ogunsoto - added correct info, thx
@Yreal - good, probably someone just [mod: hidden expletive removed] it up, A3 twitter already promised they will check that out asap.
@Yreal - good, probably someone just [mod: hidden expletive removed] it up, A3 twitter already promised they will check that out asap.
Last edited by NWIFlyer; Oct 24, 2020 at 2:42 am Reason: Rule 16
Oct 23, 2020, 7:38 am
#49
Original Poster
Join Date: Jun 2016
Programs: aegean gold , klm explorer
Posts: 508
Anyway, the big schedule hussel is over. time to book some flights
Last edited by NWIFlyer; Oct 24, 2020 at 2:42 am Reason: Align quote
Oct 23, 2020, 8:14 am
#51
Original Poster
Join Date: Jun 2016
Programs: aegean gold , klm explorer
Posts: 508
Just got off the Phone
- you get the upgrade voucher back, but that takes longer to proces
- They cant rebook you on LH or any other airlines
- They cant change the destination on your booking -> You have to go voucher -> rebook
- you get the upgrade voucher back, but that takes longer to proces
- They cant rebook you on LH or any other airlines
- They cant change the destination on your booking -> You have to go voucher -> rebook
Oct 24, 2020, 6:21 am
#52
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 761
I got the 10% for all my vouchers but one (and that one was in the middle of the whole sequence, so not at the beginning or end), so it seems errors can happen. You should follow up with them.
Oct 24, 2020, 7:15 am
#53
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
And it also works the other way around. I voluntarily canceled a flight (which was operating) and since I had originally partly paid by voucher, I decided to ask for the whole amount to be returned as a voucher (Just to make things less complicated). They first removed the 20 euro callcenter fee, but then still added the 10% on top - meaning that the total amount on the voucher, in the end, almost matches the original flight value.
Oct 27, 2020, 5:38 am
#55
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
In spite of our Mod's request (post #44 ), this remains one of the most tutti frutti or potpourri threads in the A3 forum. Now, to top it, we learn that this caused a price hike. The new schedule? Plane ownership? Upgrade vouchers? Price of miles? A3's expected bankruptcy? Just to mention a few examples of this ... 