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Aegeanís non refund policy for COVID cancelled flights illegal

Aegeanís non refund policy for COVID cancelled flights illegal

Old Sep 28, 20, 3:05 am
  #46  
 
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold)
Posts: 6,022
Irrespective of how the flights were paid for, you have a contract with Aegean and EC261/2004 is still valid. You are legally entitled to rerouting.
headingwest is offline  
Old Sep 28, 20, 7:25 pm
  #47  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,004
Originally Posted by headingwest View Post
Irrespective of how the flights were paid for, you have a contract with Aegean and EC261/2004 is still valid. You are legally entitled to rerouting.
and the problem:

[quote-Grigoris]AEGEAN Gold member call center (not nice experience at present) refuses to make re-route according to 261/2004.
Technically, it means almost the same departure time but two flights (A3+LH) instead of one (A3) direct flight.
Is it wrong to demand re-routing?[/quote]

Not knowing where HOME is (I guess somewhere in Germany), from the original post it sounds as if Grigoris was indeed offered rerouting, only that he would prefer flying on a non-stop with LH instead (if such exists). If it is, indeed, like that, then I doubt that EC261/2004 obliges A3 to do so. More details of HOME and actual flights involved would be helpful.
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KLouis is offline  
Old Sep 28, 20, 11:52 pm
  #48  
 
Join Date: Nov 2014
Posts: 46
Originally Posted by KLouis View Post
and the problem:

[quote-Grigoris]AEGEAN Gold member call center (not nice experience at present) refuses to make re-route according to 261/2004.
Technically, it means almost the same departure time but two flights (A3+LH) instead of one (A3) direct flight.
Is it wrong to demand re-routing?


Not knowing where HOME is (I guess somewhere in Germany), from the original post it sounds as if Grigoris was indeed offered rerouting, only that he would prefer flying on a non-stop with LH instead (if such exists). If it is, indeed, like that, then I doubt that EC261/2004 obliges A3 to do so. More details of HOME and actual flights involved would be helpful.
[/QUOTE]

You mixed it up a little bit.
Original cancelled flight with A3: direct ATH - WAW in the morning on 2nd of DEC
I've proposed re-routing on 2nd or 1st of DEC (at whatever time). The cheapest options are via MUC or FRA (A3 + LH).
Call center offers only flight on own bird in the afternoon on 3rd of DEC, so over 24 hours difference plus additional hotel night.

Thank you all for some advice, I will write here if something new apperas in this subject.
Grigoris is offline  
Old Sep 29, 20, 5:02 am
  #49  
 
Join Date: Dec 2013
Location: Cyprus
Programs: THY Elite Plus, Aegean Gold, LH FTL. Former BA Gold, Air France Platinum, Czech Gold, United PE.
Posts: 499
Originally Posted by Grigoris View Post
Not knowing where HOME is (I guess somewhere in Germany), from the original post it sounds as if Grigoris was indeed offered rerouting, only that he would prefer flying on a non-stop with LH instead (if such exists). If it is, indeed, like that, then I doubt that EC261/2004 obliges A3 to do so. More details of HOME and actual flights involved would be helpful.
You mixed it up a little bit.
Original cancelled flight with A3: direct ATH - WAW in the morning on 2nd of DEC
I've proposed re-routing on 2nd or 1st of DEC (at whatever time). The cheapest options are via MUC or FRA (A3 + LH).
Call center offers only flight on own bird in the afternoon on 3rd of DEC, so over 24 hours difference plus additional hotel night.

Thank you all for some advice, I will write here if something new apperas in this subject.[/QUOTE]


The European Commission has previously issued a clarification of EU261 rights in the Covid-19 era. This made clear that, in the event of cancellation more than 14 days prior to flying, the passenger retained the right to either a full refund or rescheduling. However, in the latter case, there would be no right to same day rebooking. Aegean are thus within their rights to deny a direct flight with another airline for a flight booked so far in advance in December. You will not easily get a refund from Aegean so the least expensive way to cut your losses is to pay for a hotel and find a way to enjoy Warsaw for a day longer.
johnirvine is offline  
Old Oct 5, 20, 3:54 am
  #50  
 
Join Date: Nov 2014
Posts: 46
Have I reached a level up in the game?
"Thank for your recent Credit Voucher request for your trip for passenger ...................... with booking reference (PNR) ........, which was affected by the COVID-19 pandemic.
We would like to inform you, that we will proceed with a full refund of the amount paid for the respective ticket , therefore a Credit Voucher will not be issued.
We always remain at your disposal."
Grigoris is offline  
Old Oct 5, 20, 4:27 am
  #51  
 
Join Date: Jun 2016
Programs: aegean gold , klm explorer
Posts: 351
Originally Posted by Grigoris View Post
Have I reached a level up in the game?
"Thank for your recent Credit Voucher request for your trip for passenger ...................... with booking reference (PNR) ........, which was affected by the COVID-19 pandemic.
We would like to inform you, that we will proceed with a full refund of the amount paid for the respective ticket , therefore a Credit Voucher will not be issued.
We always remain at your disposal."
the dust is setteling down.
Yreal is offline  
Old Oct 5, 20, 2:13 pm
  #52  
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Gold, A3 Gold
Posts: 5,429
Originally Posted by Grigoris View Post
Have I reached a level up in the game?
"Thank for your recent Credit Voucher request for your trip for passenger ...................... with booking reference (PNR) ........, which was affected by the COVID-19 pandemic.
We would like to inform you, that we will proceed with a full refund of the amount paid for the respective ticket , therefore a Credit Voucher will not be issued.
We always remain at your disposal."
Interesting, good to see. When (and how) did you request the voucher to be turned into a refund?
Xandrios is online now  
Old Oct 6, 20, 12:08 am
  #53  
 
Join Date: Nov 2014
Posts: 46
Request made on 1st of OCT on the website.
I don't know if a page for refunds existed before the virus, but there's already one: https://en.aegeanair.com/refund-application/

Last edited by Grigoris; Oct 6, 20 at 1:30 am
Grigoris is offline  

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