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How do you apply for a refund with Aegean?

How do you apply for a refund with Aegean?

Old Aug 1, 20, 1:32 pm
  #61  
 
Join Date: Feb 2020
Posts: 63
Originally Posted by Knobbgb View Post
I GOT A REFUND! I received no email or other notification but I happened to check my bank account today and Aegean finally refunded my money, three days ago, from a flight they cancelled at the start of March. Χρόνια Πολλά to me!

I won't go into detail as I've already posted but there have been lots of communications back and forth (actually, usually one way as they pretty much ignored me). In the end they said they were absolutely not giving me a refund do to the new Greek law. I pretty much gave up pestering them about a month ago - not on actually getting the money of course, just on sending emails that were ignored. Then, this out of the blue with no communication. So, perhaps things are about to ease up for other who are waiting, or perhaps the persistence paid off.

Has anybody else had anything? It might be worth checking your accounts since they didn't let me know at all...
Flex ticket?
powergean is offline  
Old Aug 1, 20, 6:49 pm
  #62  
 
Join Date: May 2015
Location: SFO & FRA & SYD
Programs: UA, VA, SPG, Sixt, many others
Posts: 66
Originally Posted by KLouis View Post
Based verbatim on what you wrote, obviously, A3 needs no excuse for not refunding monies to which no legal claim exists: They don't offer any excuse, and they're not refunding anybody without a legal claim!
Haha. No legal claim by Aegean to the money, obviously. Thanks for the humor but this does not change that Aegean is effectively illegally not refunding tickets, in my case a not-cheap flex ticket.
whereiswaldo is offline  
Old Aug 2, 20, 12:19 am
  #63  
 
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,085
Originally Posted by powergean View Post
Flex ticket?
Nope. Cheapo U class GoLight. I had paid 40 euro (plus a 9 Euro fare-difference) to change the date - just a week before all the trouble kicked off and both the old and new flights were cancelled. They refunded the original fare and the fare difference (in two separate bank transactions) but NOT the 40 Euro change fee. That's a shame but I suppose it just about makes sense... as I "used" what I paid for - I got to change my flight. I haven't got the energy to argue about it.
powergean likes this.
Knobbgb is offline  
Old Aug 3, 20, 9:02 am
  #64  
 
Join Date: Aug 2015
Posts: 44
Both the Greek government and Aegean are in breach of EU law for not refunding passengers.

Here is what the EU commission has to say about it:


https://ec.europa.eu/commission/presscorner/detail/en/inf_20_121“Commission opens infringement proceedings against GREECE and ITALY for failure to comply with EU rules protecting rights of passengers

Today the European Commission launched infringement proceedings by sending letters of formal notice to Greece and Italy for being in violation of EU rules protecting rights of passengers. Both Greece and Italy have taken measures that do not comply with EU rules on air passenger rights (Regulation (EC) No 261/2004) and on waterborne travel (Regulation (EU) No 1177/2010). Furthermore, Italy has taken measures that do not comply with EU rules on bus and coach travel (Regulation (EU) No 181/2011) and rail passenger rights (Regulation (EC) No 1371/2007). Due to the coronavirus pandemic, many companies in the transport sector have been faced with unsustainable cash flows and revenue situations. Throughout this crisis, the Commission has consistently made clear that passenger rights remain valid in the current unprecedented context and national measures to support the industry must not lower them. While the European Commission is also assessing the situation in other Member States by requesting further information on the application of the rules, Greece and Italy have adopted legislation allowing carriers to offer vouchers as the only form of reimbursement. Under the EU passenger rights Regulations, however, passengers have the right to choose between reimbursement in money and other forms of refund, such as a voucher. If they are offered vouchers, the passengers have to agree to this solution. Greece and Italy now have two months to reply to the arguments raised by the Commission, otherwise the Commission may decide to send a reasoned opinion.”
eagle4121 is offline  
Old Aug 4, 20, 3:08 am
  #65  
 
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,085
Originally Posted by eagle4121 View Post
Both the Greek government and Aegean are in breach of EU law for not refunding passengers.

Here is what the EU commission has to say about it:


https://ec.europa.eu/commission/presscorner/detail/en/inf_20_121“Commission opens infringement proceedings against GREECE and ITALY for failure to comply with EU rules protecting rights of passengers

Today the European Commission launched infringement proceedings by sending letters of formal notice to Greece and Italy for being in violation of EU rules protecting rights of passengers. Both Greece and Italy have taken measures that do not comply with EU rules on air passenger rights (Regulation (EC) No 261/2004) and on waterborne travel (Regulation (EU) No 1177/2010). Furthermore, Italy has taken measures that do not comply with EU rules on bus and coach travel (Regulation (EU) No 181/2011) and rail passenger rights (Regulation (EC) No 1371/2007). Due to the coronavirus pandemic, many companies in the transport sector have been faced with unsustainable cash flows and revenue situations. Throughout this crisis, the Commission has consistently made clear that passenger rights remain valid in the current unprecedented context and national measures to support the industry must not lower them. While the European Commission is also assessing the situation in other Member States by requesting further information on the application of the rules, Greece and Italy have adopted legislation allowing carriers to offer vouchers as the only form of reimbursement. Under the EU passenger rights Regulations, however, passengers have the right to choose between reimbursement in money and other forms of refund, such as a voucher. If they are offered vouchers, the passengers have to agree to this solution. Greece and Italy now have two months to reply to the arguments raised by the Commission, otherwise the Commission may decide to send a reasoned opinion.”
Ooof! The dreaded "reasoned opinion". That'll teach em!

I had referenced these ongoing 'discussions' between the EU commission and Greece in my most recent communication with A3, so maybe the key to getting a refund is letting them know that you know how those laws work and aren't willing to back down. The document in the link above is dated 2nd July so, in my case, the refund came three weeks after that (if it's relevant at all). My last email to them was at the end of June.
Knobbgb is offline  

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