Call centre response times
Mar 11, 20, 5:32 am
#1
Original Poster
Join Date: Nov 2016
Programs: Nectar Card
Posts: 1,017
Call centre response times
Is anyone finding it incredibly difficult to get through to Aegean's Call Center right now? I called both the US and UK numbers (presumably they all lead to the same call center) and couldn't get through. The US number hangs up partway through the automated prompts, and the UK number gives you a busy signal. I assume this means the call center is too busy. I've tried on two different phones and called at a couple different times.
Anyways, just wondering if anyone has been experiencing the same. :/
Anyways, just wondering if anyone has been experiencing the same. :/
Mar 11, 20, 6:07 am
#2
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Sapphire (BA Silver), Hilton Diamond
Posts: 6,308
Is anyone finding it incredibly difficult to get through to Aegean's Call Center right now? I called both the US and UK numbers (presumably they all lead to the same call center) and couldn't get through. The US number hangs up partway through the automated prompts, and the UK number gives you a busy signal. I assume this means the call center is too busy. I've tried on two different phones and called at a couple different times.
Anyways, just wondering if anyone has been experiencing the same. :/
Anyways, just wondering if anyone has been experiencing the same. :/
I have been trying to contact an OTA for a week but they haven't got back to me or answered the phone, although they have always replied within 24 hours in the past. I'm a little worried that the agent is going to go bust, having to pay back customers from cancelled flights, but that's another issue.
If it's not very urgent, perhaps you could send them a direct message on Twitter, I did that last week and they replied within a few hours.
Mar 11, 20, 6:38 am
#3
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
I called up A3 on Saturday and Sunday. Got a rep within less than 7 minutes each time. Dialed the US number, but sounded like it went to Europe.
Mar 13, 20, 2:48 am
#4
Join Date: Oct 2009
Location: Athens Greece, Brighton UK
Programs: A3*Gold
Posts: 64
Is anyone finding it incredibly difficult to get through to Aegean's Call Center right now? I called both the US and UK numbers (presumably they all lead to the same call center) and couldn't get through. The US number hangs up partway through the automated prompts, and the UK number gives you a busy signal. I assume this means the call center is too busy. I've tried on two different phones and called at a couple different times.
Anyways, just wondering if anyone has been experiencing the same. :/
Anyways, just wondering if anyone has been experiencing the same. :/
Mar 13, 20, 3:04 am
#5
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: OW Sapphire (BA), *A Gold (A3), Le Club Accor Gold, HHonor Diamond
Posts: 5,392
I managed yesterday to get through at 21:00, using the French number. German and Greece numbers basically did not connect, all day long.
Mar 13, 20, 12:11 pm
#6
Join Date: Oct 2009
Location: Athens Greece, Brighton UK
Programs: A3*Gold
Posts: 64
I got through on both the UK number and the French number. Many thanks! 
Mar 13, 20, 1:12 pm
#7
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,157
Is there a Gold line number for UK/France? Can somebody PM me that number please? I'm trying to change a flight for tomorrow but am not getting through - at all.
Mar 13, 20, 1:25 pm
#9
Join Date: Oct 2017
Programs: Miles & Bonus (A3), Miles & More (LH)
Posts: 225
Aegean announced earlier today that changes to bookings (including GoLight tickets) can now be made through their website. Go check their latest announcement.
That is expected to be of serious assistance.
That is expected to be of serious assistance.
Mar 13, 20, 1:52 pm
#10
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,157
Thanks. After the line not getting connected for about 25 times it allowed me in and because it was the Gold line I was put at the head of the queue, answered within seconds.
Unfortunately upgraded flights can still not be changed online
Changing the flight was not expensive, however, because I had to change the destination (From KLX to ATH because there are no KLX flights tomorrow) my upgrade would be lost. I was however able to apply another (a second) voucher and upgrade the new flight. I was not charged any fees other the fare difference which was minimal.
Unfortunately upgraded flights can still not be changed online
Changing the flight was not expensive, however, because I had to change the destination (From KLX to ATH because there are no KLX flights tomorrow) my upgrade would be lost. I was however able to apply another (a second) voucher and upgrade the new flight. I was not charged any fees other the fare difference which was minimal.
Mar 13, 20, 2:05 pm
#11
Join Date: Oct 2017
Programs: Miles & Bonus (A3), Miles & More (LH)
Posts: 225
For Bookings that are part of the recently launched Aegean Pass (where one can purchase packages of domestic flights for a specific price) the 35 fee still applies. On the other hand as all of the bookings under Aegean Pass are of the Y fare class (the most expensive fare class in economy) you never have to pay for any fare difference.
Mar 13, 20, 2:38 pm
#12
Join Date: Nov 2019
Location: Dubai
Programs: Marriott Ambassador, Hilton Diamond, Accor Diamond, BA Gold
Posts: 316
flight is booked for March 18
Mar 13, 20, 3:42 pm
#14
Join Date: Nov 2019
Location: Dubai
Programs: Marriott Ambassador, Hilton Diamond, Accor Diamond, BA Gold
Posts: 316
Mar 14, 20, 12:21 am
#15
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,350
Even the longest flights only have a 40 or 50 Euro rebooking fee so I'm guessing you're talking about two pax. which is a bit misleading.
Anyway, it's working as of this morning. I just re-booked online for a flight which was for Tuesday, U class, no fare difference or fees.
Anyway, it's working as of this morning. I just re-booked online for a flight which was for Tuesday, U class, no fare difference or fees.
