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Issue booking some United awards (insufficient miles)

Issue booking some United awards (insufficient miles)

Old Jul 17, 19, 2:25 pm
  #1  
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Join Date: Dec 2014
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Issue booking some United awards (insufficient miles)

Has anyone experienced issues booking some UA awards with A3 miles? Keep getting error message abou not enough miles (required 12,500 and I have more than required in my account).
jktraveler is offline  
Old Jul 17, 19, 3:44 pm
  #2  
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Location: Netherlands
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Originally Posted by jktraveler View Post
(required 12,500 and I have more than required in my account).
Are you sure?

Is your account linked with other peoples' accounts? ("Together" account)
irishguy28 is offline  
Old Jul 17, 19, 4:14 pm
  #3  
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Originally Posted by irishguy28 View Post
Are you sure?

Is your account linked with other peoples' accounts? ("Together" account)
Yes, 12,700 miles and it's not linked.
jktraveler is offline  
Old Jul 18, 19, 1:22 am
  #4  
 
Join Date: Jul 2014
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I would phone Aegean and explain that there is some technical problem. They should waive the booking fee.

Or maybe send them an e-mail explaining the problem and detailing the flight(s). They might even book it for you that way, if you don't want to call.
headingwest is offline  
Old Jul 18, 19, 12:53 pm
  #5  
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Called today their US number and got connected to a very nice agent in a matter of seconds. After few minutes on the phone checking the issue, she said my itinirerary was pricing as return for some reason, thus 25,000 miles instead of 12,500. She placed my reservation on hold and promised to call me back tomorrow with details. She also mentioned her full name like 3 times and made sure I took a note of it asking me to call should I have any more questions In contrast to SAS, where agents are mostly acting as if they are doing you a favor (even if you are flying in business), A3 seems to be highly polite at all times (and I don't even have status with them). Will update tomorrow.
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