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star alliance seat upgrade error | 2 pax on pnr but only want o u/g 1

star alliance seat upgrade error | 2 pax on pnr but only want o u/g 1

Old Apr 23, 19, 9:33 am
  #1  
Original Poster
 
Join Date: May 2009
Location: montreal
Programs: 50K AC | ONYX AMRP
Posts: 69
star alliance seat upgrade error | 2 pax on pnr but only want o u/g 1

travelling with a friend on TK from YUL-->IST and looking to use some of my A3 miles to (try and) upgrade.
unfortunately we are both on the same PNR and though I only want to upgrade MY seat, i receive the error message: 528 Mismatch between request and number of passengers in booking.
is this something i need to phone in to do? is it even doable?!
tehdee is offline  
Old Apr 23, 19, 10:32 am
  #2  
 
Join Date: Oct 2014
Location: SIN/SZX
Programs: A3*G/KFEG
Posts: 113
Originally Posted by tehdee View Post
travelling with a friend on TK from YUL-->IST and looking to use some of my A3 miles to (try and) upgrade.
unfortunately we are both on the same PNR and though I only want to upgrade MY seat, i receive the error message: 528 Mismatch between request and number of passengers in booking.
is this something i need to phone in to do? is it even doable?!
You need to phone TK to split the bookings into 2 PNRs.
razorblade is offline  
Old Apr 23, 19, 11:21 am
  #3  
Original Poster
 
Join Date: May 2009
Location: montreal
Programs: 50K AC | ONYX AMRP
Posts: 69
Originally Posted by razorblade View Post
You need to phone TK to split the bookings into 2 PNRs.
thanks so much.
didnt even dawn on me as solution.
(though tk is now directing me to my corp travel agent who made the booking via a 3rd party engine.... down the rabbit hole i go...)

thanks again.
tehdee is offline  

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