Flights Credited in Incorrect Sequence - Affected Requalification for Gold
Dec 29, 2018, 4:24 am
#1
Original Poster
Join Date: Feb 2016
Posts: 43
Flights Credited in Incorrect Sequence - Affected Requalification for Gold
In November, I was Silver with M+B and booked a good number of A3/OA flights for the purpose of qualifying and requalifying for Gold.
However, a flight was upgraded with a coupon and was subsequently credited into M+B slightly later than it should have been. This affected my qualification and requalification, which I will illustrate below. Figures are approximate.
14 November - Four A3/OA flights taken, 1000 miles more to get upgraded to Gold.
15 November - Flight A taken - 1100 miles (upgraded flight)
15 November - Flight B taken - 220 miles
15 November - Flight C taken - 880 miles
17 November - Flights D and E taken.
If the flights were credited in the sequence they were taken, I would have been upgraded after Flight A as the miles would have crossed the threshold to Gold. Flights B, C, D, and E would then count towards requalification, and I would need no more A3/OA flights for the year for the lower-rate 12k miles requalification criterion.
However, Flights B and C were credited first instead. These two flights were used for qualification for Gold, and Flight A was credited afterwards for requalification. This meant that only Flights A, D, and E counted towards requalification, and I would need one more A3/OA flight in addition to the 12k miles for requalification.
Has anyone had experience with such a situation? I'm hoping that I do not have to take anymore A3/OA flight for the year as it is difficult for me to do so given my current location.
I have tried contacting customer service and they are refusing to make a manual adjustment to my account, even though it is their lacking IT system and not my fault that is causing the delay in crediting the flights. It is extremely disappointing as a customer who has the right to reasonably expect that flights will be credited in the sequence they were taken, if not later manually adjusted.
Hope someone can help!
However, a flight was upgraded with a coupon and was subsequently credited into M+B slightly later than it should have been. This affected my qualification and requalification, which I will illustrate below. Figures are approximate.
14 November - Four A3/OA flights taken, 1000 miles more to get upgraded to Gold.
15 November - Flight A taken - 1100 miles (upgraded flight)
15 November - Flight B taken - 220 miles
15 November - Flight C taken - 880 miles
17 November - Flights D and E taken.
If the flights were credited in the sequence they were taken, I would have been upgraded after Flight A as the miles would have crossed the threshold to Gold. Flights B, C, D, and E would then count towards requalification, and I would need no more A3/OA flights for the year for the lower-rate 12k miles requalification criterion.
However, Flights B and C were credited first instead. These two flights were used for qualification for Gold, and Flight A was credited afterwards for requalification. This meant that only Flights A, D, and E counted towards requalification, and I would need one more A3/OA flight in addition to the 12k miles for requalification.
Has anyone had experience with such a situation? I'm hoping that I do not have to take anymore A3/OA flight for the year as it is difficult for me to do so given my current location.
I have tried contacting customer service and they are refusing to make a manual adjustment to my account, even though it is their lacking IT system and not my fault that is causing the delay in crediting the flights. It is extremely disappointing as a customer who has the right to reasonably expect that flights will be credited in the sequence they were taken, if not later manually adjusted.
Hope someone can help!
Dec 29, 2018, 5:15 am
#2
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,372
In November, I was Silver with M+B and booked a good number of A3/OA flights for the purpose of qualifying and requalifying for Gold.
However, a flight was upgraded with a coupon and was subsequently credited into M+B slightly later than it should have been. This affected my qualification and requalification, which I will illustrate below. Figures are approximate.
14 November - Four A3/OA flights taken, 1000 miles more to get upgraded to Gold.
15 November - Flight A taken - 1100 miles (upgraded flight)
15 November - Flight B taken - 220 miles
15 November - Flight C taken - 880 miles
17 November - Flights D and E taken.
If the flights were credited in the sequence they were taken, I would have been upgraded after Flight A as the miles would have crossed the threshold to Gold. Flights B, C, D, and E would then count towards requalification, and I would need no more A3/OA flights for the year for the lower-rate 12k miles requalification criterion.
However, Flights B and C were credited first instead. These two flights were used for qualification for Gold, and Flight A was credited afterwards for requalification. This meant that only Flights A, D, and E counted towards requalification, and I would need one more A3/OA flight in addition to the 12k miles for requalification.
Has anyone had experience with such a situation? I'm hoping that I do not have to take anymore A3/OA flight for the year as it is difficult for me to do so given my current location.
I have tried contacting customer service and they are refusing to make a manual adjustment to my account, even though it is their lacking IT system and not my fault that is causing the delay in crediting the flights. It is extremely disappointing as a customer who has the right to reasonably expect that flights will be credited in the sequence they were taken, if not later manually adjusted.
Hope someone can help!
However, a flight was upgraded with a coupon and was subsequently credited into M+B slightly later than it should have been. This affected my qualification and requalification, which I will illustrate below. Figures are approximate.
14 November - Four A3/OA flights taken, 1000 miles more to get upgraded to Gold.
15 November - Flight A taken - 1100 miles (upgraded flight)
15 November - Flight B taken - 220 miles
15 November - Flight C taken - 880 miles
17 November - Flights D and E taken.
If the flights were credited in the sequence they were taken, I would have been upgraded after Flight A as the miles would have crossed the threshold to Gold. Flights B, C, D, and E would then count towards requalification, and I would need no more A3/OA flights for the year for the lower-rate 12k miles requalification criterion.
However, Flights B and C were credited first instead. These two flights were used for qualification for Gold, and Flight A was credited afterwards for requalification. This meant that only Flights A, D, and E counted towards requalification, and I would need one more A3/OA flight in addition to the 12k miles for requalification.
Has anyone had experience with such a situation? I'm hoping that I do not have to take anymore A3/OA flight for the year as it is difficult for me to do so given my current location.
I have tried contacting customer service and they are refusing to make a manual adjustment to my account, even though it is their lacking IT system and not my fault that is causing the delay in crediting the flights. It is extremely disappointing as a customer who has the right to reasonably expect that flights will be credited in the sequence they were taken, if not later manually adjusted.
Hope someone can help!
I think you're actually quite lucky that ANY of the flights you took on the same day you qualified for Gold are going to be counted for re-qualification. If you'd asked me to predict what would have happened in advance I'd have said ONLY D and E would count and you'd need two more. In the bad-old-days when I qualified it was even worse. There was a two or three days gap before status was awarded and no flights in that time period counted for anything - sectors or status miles!
Dec 29, 2018, 6:00 am
#3
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*S, Bonvoy Gold, HH Gold
Posts: 1,006
I agree with Knobbgb. Taking three flights in a single day and expecting them to credit in the right order is a lot to ask for.
Actually, considering that upgraded flights are known to take (much) longer to credit, I'd say this is pretty much on you. Of course Aegean's IT is quirky, but what you should've done instead is fly B, C, D, and E without your M+B number on the ticket and retrocredit instead. Being upgraded from Blue to Silver or Silver to Gold requires some manual entries on Aegean's side. At least that what it seemed like when I moved through the tiers. Once the tier has changed, everything is locked in. Hence, retrocrediting would've been the smarter move. Btw I got to gold by retrocrediting an OA flight that was missing due to irrops. When you're dependent on the order the flights are credited in that should generally be your best bet (in the case of M+B).
Of course you should keep bothering them and hope that they do change things but tbh I don't see why they should.
Actually, considering that upgraded flights are known to take (much) longer to credit, I'd say this is pretty much on you. Of course Aegean's IT is quirky, but what you should've done instead is fly B, C, D, and E without your M+B number on the ticket and retrocredit instead. Being upgraded from Blue to Silver or Silver to Gold requires some manual entries on Aegean's side. At least that what it seemed like when I moved through the tiers. Once the tier has changed, everything is locked in. Hence, retrocrediting would've been the smarter move. Btw I got to gold by retrocrediting an OA flight that was missing due to irrops. When you're dependent on the order the flights are credited in that should generally be your best bet (in the case of M+B).
Of course you should keep bothering them and hope that they do change things but tbh I don't see why they should.
Dec 29, 2018, 1:30 pm
#5
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
Well, have you tried HUAKA-ing? It may work, now with the X'mas spirit. Of course, since you are now gold and all your flights have been credited, it may need a lot of charme to convince the agent (wo)manning the M+B line to do the necessary work because you think that you may not want (yes!) to fly A3/OA in the next 12 months...
Dec 30, 2018, 1:56 am
#6
Original Poster
Join Date: Feb 2016
Posts: 43
Well, have you tried HUAKA-ing? It may work, now with the X'mas spirit. Of course, since you are now gold and all your flights have been credited, it may need a lot of charme to convince the agent (wo)manning the M+B line to do the necessary work because you think that you may not want (yes!) to fly A3/OA in the next 12 months...
Dec 30, 2018, 5:22 am
#7
Join Date: Jun 2016
Location: OTP/KRK
Programs: M&M FTL, Miles+Bonus Gold
Posts: 664
email them at [email protected] 
Dec 31, 2018, 1:17 am
#8
Join Date: May 2008
Location: ARN
Posts: 3,470
When you get status, it is valid until a specified date, e.g. the gold card is valid until 15 March 2019. It's not valid until a specified time, e.g. gold card valid until 15 March 2019 at 16:35 in the afternoon. It would thus seem logical to me that all flights taken on a specified date belong to the same qualification period.
Dec 31, 2018, 3:19 am
#9
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Perhaps, but when upgrading from silver to gold miles are supposed to carry over. So even if you only have one flight that qualifies you for Gold, the extra miles not needed should carry over.
Perhaps this is what happened for the OP? That the miles got carried over, but the A3-segment count did not (for the A3 flights taken before the Gold-Upgrade date)?
Perhaps this is what happened for the OP? That the miles got carried over, but the A3-segment count did not (for the A3 flights taken before the Gold-Upgrade date)?
Dec 31, 2018, 7:14 am
#10
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Well, you are out of luck IMHO. Better to manually credit flights if you are taking so many on the same date, and are counting EVERY SINGLE MILE to your requalification.
In this case, your energy might be better spent getting in another flight to push you over the top.
Asking A3 to "resolve your situation" is realistically speaking futile, since they cant realistically expect them to Manually override the systems (otherwise it would open up possibilities for staff to generate Golds via manual overrides).
If you MUST push this, then find a way to get them to remove all flight credits for flights A-E, return them back to the starnet pool, and then manually credit them one by one.
Getting a supervisor who would authorize all this work is the tough one.
Lastly, dont upgrade a flight if your Gold status life depends on that flight.
In this case, your energy might be better spent getting in another flight to push you over the top.
Asking A3 to "resolve your situation" is realistically speaking futile, since they cant realistically expect them to Manually override the systems (otherwise it would open up possibilities for staff to generate Golds via manual overrides).
If you MUST push this, then find a way to get them to remove all flight credits for flights A-E, return them back to the starnet pool, and then manually credit them one by one.
Getting a supervisor who would authorize all this work is the tough one.
Lastly, dont upgrade a flight if your Gold status life depends on that flight.
Dec 31, 2018, 8:38 am
#12
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
You are correct in this, but complain to A3 that you now have to take an A3 flight? Yes, one can do that, but I'm almost 100% certain that nobody will really listen...
Dec 31, 2018, 4:29 pm
#14
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
There ia a lot of difference between being positive in this (and other) matter(s), which I am, being pragmatic, which I am too, and being otimistic, which I'm not necessarily. Although: it is X'mas time (see my previous post about the spirit) and OP was asked to send an email, which I assume he eventually did. Or not?
Jan 1, 2019, 1:08 am
#15
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,696
Is this really a problem ? It is a feature, not a bug and honestly the expectations from OP are too much. I will not expect A3 to acknowledge this as a problem either.