Cuts in SAS earning [GoLight to zero, PE/J reducing from 1st Apr 2021]
Sep 29, 2019, 1:58 pm
#91
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Especially since, like you said, we all know that TAP is already doing this for a while...and they do not even have that disclaimer at the TAP earning page yet (!).
Sep 29, 2019, 2:50 pm
#92
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Sep 29, 2019, 2:54 pm
#93
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
This is how the earnings page looked like in january (last available snapshot in the wayback machine)
The two lines have been added without a date stamp.
The two lines have been added without a date stamp.
The booking class indicated on the ticket may not match the class used to count the miles.
No miles can be earned with T and O Go Light booking classes.
No miles can be earned with T and O Go Light booking classes.
Sep 29, 2019, 3:40 pm
#94
Join Date: May 2008
Location: ARN
Posts: 3,470
I personally don't really fly SAS; but they did add that line in there recently. I wouldn't underestimate the importance of that addition - there is very likely a reason for adding such warning. Either it's already happening, or they are going to start doing that soon.
Especially since, like you said, we all know that TAP is already doing this for a while...and they do not even have that disclaimer at the TAP earning page yet (!).
Especially since, like you said, we all know that TAP is already doing this for a while...and they do not even have that disclaimer at the TAP earning page yet (!).
Sep 30, 2019, 6:40 am
#95
Join Date: Sep 2010
Location: England
Posts: 411
I was just informed by Aegean that SAS has denied my retro-claim for two SK flights flown in August, saying that "the ticket you had bought was in the Go Light category, and this category, Go Light and W fare, doesn't give any miles."
I'd certainly like to know since when this change has been in effect and why this was not communicated in advance.
I'd certainly like to know since when this change has been in effect and why this was not communicated in advance.
Sep 30, 2019, 6:45 am
#96
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
I was just informed by Aegean that SAS has denied my retro-claim for two SK flights flown in August, saying that "the ticket you had bought was in the Go Light category, and this category, Go Light and W fare, doesn't give any miles."
I'd certainly like to know since when this change has been in effect and why this was not communicated in advance.
I'd certainly like to know since when this change has been in effect and why this was not communicated in advance.
Sep 30, 2019, 6:57 am
#97
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
I was just informed by Aegean that SAS has denied my retro-claim for two SK flights flown in August, saying that "the ticket you had bought was in the Go Light category, and this category, Go Light and W fare, doesn't give any miles."
I'd certainly like to know since when this change has been in effect and why this was not communicated in advance.
I'd certainly like to know since when this change has been in effect and why this was not communicated in advance.
Sep 30, 2019, 7:10 am
#98
Join Date: Sep 2010
Location: England
Posts: 411
I bought my ticket on Expedia, and the booking confirmation as well as the denied retroclaim on my Aegean account both clearly have a W fare. There is no mention of Go Light, although it may well have been. I was travelling without luggage and I did not pay any particular attention to the fare category. I just needed a few more tier miles for Gold before the end of August, which was why I chose those flights.
Sep 30, 2019, 7:22 am
#99
Join Date: Mar 2018
Location: ARN
Programs: A3*G, SK*G
Posts: 336
I was just informed by Aegean that SAS has denied my retro-claim for two SK flights flown in August, saying that "the ticket you had bought was in the Go Light category, and this category, Go Light and W fare, doesn't give any miles."
I'd certainly like to know since when this change has been in effect and why this was not communicated in advance.
I'd certainly like to know since when this change has been in effect and why this was not communicated in advance.
On the upside, if this change is only for Go Light, the damage can be contained: price differences between Go Light and Go are usually in the range of €10-16 on intra-European and €30-40 on long-haul. So no huge deal, if it stays like that.
Sep 30, 2019, 10:07 am
#101
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Lets be real here, deep discounted tickets earning 100% is still the sweet spot.
Looking at ams-cph-sfo-cph-sfo right now. Go light books in L, thus still earning 100%. 12.000 milles for €450 is still a sweet spot.
And this is coming from me, a student that struggles to pay the bills, flies all leisure and got his gold card for flying ams-ath-bru twice and a sas flight to New York...
Looking at ams-cph-sfo-cph-sfo right now. Go light books in L, thus still earning 100%. 12.000 milles for €450 is still a sweet spot.
And this is coming from me, a student that struggles to pay the bills, flies all leisure and got his gold card for flying ams-ath-bru twice and a sas flight to New York...
Sep 30, 2019, 7:19 pm
#102
Join Date: Jul 2007
Location: Oslo, Norway
Programs: Star Alliance Gold, Skyteam E+, Bonvoy Titanium, Hilton Diamond
Posts: 1,032
A3 are wrong. Fare basis O isnt necessarily a Go Light fare. I have several upcoming reservations ticketed in O, and they are GO fares - with included baggage. Irritating!
Sep 30, 2019, 11:11 pm
#104
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
I think you’ve misinterpreted the chart. T & O still appear in the earnings table at 100%. It’s only the additional note that disqualifies them from earning on Light fares.
Oct 1, 2019, 3:16 am
#105
Join Date: Sep 2010
Location: England
Posts: 411
The plot thickens...
So this morning I received this reply from Aegean:
I have forwarded them more screenshots and asked them to escalate this with SK, who initially rejected my retro-claim with Aegean on the grounds that my flights had been credited to another mileage programme (which they hadn't), and now seem to be trying to weasel out by using the 'booking class mismatch' excuse... 🤦
Dear Mr. -Heathcliff-,
I am contacting you, regarding the missing miles request, which has been rejected by SAS.
I have read your message and I do understand your arguments; however, any request for miles is being handled by the operating airline, which either approve or reject it.
In your case, the flights with SAS on August 23rd are not eligible for miles, because the class code is invalid, as specific fares within the Go Light are not valid for accrual. The thing is that the booking class indicated on the ticket may not match the class used to count the miles. Thus, the class in which you have booked your ticket may map with a different class, in relation to the miles accrual, which can be not eligible for miles.
Since the requests have been rejected by the operating airline, even after the second re-evaluation, no miles can be granted this time.
Should you have any further questions or need assistance, I will be glad to help.
Best Regards,
I am contacting you, regarding the missing miles request, which has been rejected by SAS.
I have read your message and I do understand your arguments; however, any request for miles is being handled by the operating airline, which either approve or reject it.
In your case, the flights with SAS on August 23rd are not eligible for miles, because the class code is invalid, as specific fares within the Go Light are not valid for accrual. The thing is that the booking class indicated on the ticket may not match the class used to count the miles. Thus, the class in which you have booked your ticket may map with a different class, in relation to the miles accrual, which can be not eligible for miles.
Since the requests have been rejected by the operating airline, even after the second re-evaluation, no miles can be granted this time.
Should you have any further questions or need assistance, I will be glad to help.
Best Regards,