Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Aegean Airlines | Miles&Bonus
Reload this Page >

A3 begins charging for advance seat reservations - limited discount for A3*G

A3 begins charging for advance seat reservations - limited discount for A3*G

Reply

Old Apr 1, 18, 3:09 pm
  #211  
 
Join Date: Jul 2005
Location: 39000ft
Posts: 317
I am guessing they were Goldair agents right? the company that handles Aegean handling in Athens (and most greek airports). Was the supervisor Aegean or Goldair?
jerry_greece is offline  
Reply With Quote
Old Apr 1, 18, 3:09 pm
  #212  
 
Join Date: Dec 2013
Programs: THY Elite Plus, Aegean Gold, LH FTL. Former BA Gold, Air France Platinum, Czech Gold, United PE.
Posts: 356
Originally Posted by DELLAS View Post
Read my previous posts with regards to my personal opinion on the matter. However if it is company policy then taking it out on the gate agents at boarding delaying an aircraft and operations is certainly not the way to behave. To be honest if they had called your bluff and off loaded you they would have been 100% legally covered and you would have lost alot of money in court. There are times to throw your toys out of the pram but that was not one of them. In the end they gave in because you blackmailed them as they were dispatching a flight and by your own admission you delayed the other passengers even though it may have been only by a few minutes.

The correct way would have been to either take the seat offered or pay the fee as per company policy then take your anger out with customer services after who may have chosen to refund you as a good will gesture.

My sympathy is with the gate staff to be honest. There is never a legal gurantee for a window or aisle etc... Try taking it to court if you dont believe me.
Aegean say in their FAQ that 'your selected seat is guaranteed' (see above). This is a very clear statement that I have not seen any other airline make. In my view, I would have had a very strong legal case.
johnirvine is offline  
Reply With Quote
Old Apr 1, 18, 3:15 pm
  #213  
 
Join Date: Jun 2006
Posts: 4,665
Originally Posted by johnirvine View Post
Aegean say in their FAQ that 'your seat is guaranteed' (see above). This is a very clear statement that I have not seen any other airline make. In my view, I would have had a very strong legal case.
Sorry lets quote the whole text with the link to that statement.

Is my selected seat guaranteed?

Your selected seat is guaranteed. In the unlikely event of any change due to operational reasons, we will do our best efforts to reallocate you an equivalent seat type with the same characteristics (window / aisle / middle seat, Up Front / Extra Legroom). If no such seat is available, then you are entitled to a refund.

https://en.aegeanair.com/travel-info...ts/seat_types/


So they agree to do their best to guarantee it but if they cant for operational reasons then you are entitled to a refund. You paid nothing so this does not apply. Legally you have no leg to stand on Im afraid. Again I do not deny you the right to be angry and aim that anger by phone or writing to the correct channel which is A3 customer services but what you did was still wrong and bad manners. It was the way in which you conducted yourself and handled it I take issue with.
DELLAS is offline  
Reply With Quote
Old Apr 1, 18, 3:25 pm
  #214  
 
Join Date: Dec 2013
Programs: THY Elite Plus, Aegean Gold, LH FTL. Former BA Gold, Air France Platinum, Czech Gold, United PE.
Posts: 356
Originally Posted by DELLAS View Post
Sorry lets quote the whole text with the link to that statement.

Is my selected seat guaranteed?

Your selected seat is guaranteed. In the unlikely event of any change due to operational reasons, we will do our best efforts to reallocate you an equivalent seat type with the same characteristics (window / aisle / middle seat, Up Front / Extra Legroom). If no such seat is available, then you are entitled to a refund.

https://en.aegeanair.com/travel-info...ts/seat_types/


So they agree to do their best to guarantee it but if they cant for operational reasons then you are entitled to a refund. You paid nothing so this does not apply. Legally you have no leg to stand on Im afraid. Again I do not deny you the right to be angry and aim that anger by phone or writing to the correct channel which is A3 customer services but what you did was still wrong and bad manners. It was the way in which you conducted yourself and handled it I take issue with.
We differ totally in our views. For me, the bad mannered behaviour is wholly Aegean's. Their staff mistakenly believed that I had no right to seat 5A; they turfed me out int middle seat 12B; and they refused let me even discuss the matter with a supervisor. When corporate misbehaviour happens, customers need to take a stand against this when it occurs.
johnirvine is offline  
Reply With Quote
Old Apr 1, 18, 3:27 pm
  #215  
 
Join Date: Dec 2013
Programs: THY Elite Plus, Aegean Gold, LH FTL. Former BA Gold, Air France Platinum, Czech Gold, United PE.
Posts: 356
Originally Posted by DELLAS View Post
Sorry lets quote the whole text with the link to that statement.

Is my selected seat guaranteed?

Your selected seat is guaranteed. In the unlikely event of any change due to operational reasons, we will do our best efforts to reallocate you an equivalent seat type with the same characteristics (window / aisle / middle seat, Up Front / Extra Legroom). If no such seat is available, then you are entitled to a refund.

https://en.aegeanair.com/travel-info...ts/seat_types/


So they agree to do their best to guarantee it but if they cant for operational reasons then you are entitled to a refund. You paid nothing so this does not apply. Legally you have no leg to stand on Im afraid. Again I do not deny you the right to be angry and aim that anger by phone or writing to the correct channel which is A3 customer services but what you did was still wrong and bad manners. It was the way in which you conducted yourself and handled it I take issue with.
We differ totally in our views. For me, the bad mannered behaviour is wholly Aegean's. Their staff mistakenly believed that I had no right to seat 5A; they turfed me out into middle seat 12B; and they refused let me even discuss the matter with a supervisor. When corporate misbehaviour happens, customers need to take a stand against this when it occurs.
johnirvine is offline  
Reply With Quote
Old Apr 1, 18, 3:38 pm
  #216  
 
Join Date: Jun 2006
Posts: 4,665
Originally Posted by johnirvine View Post
We differ totally in our views. .
Well that is certainly something we can agree on. .
DELLAS is offline  
Reply With Quote
Old Apr 1, 18, 11:15 pm
  #217  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 6,330
@johnirvine: Think for a moment what your thoughts would be if your departure were delayed due to a passenger arguing with the agent at the gate; as you would have no possibility of knowing what his/her complaint would be and who's at fault, most probably you would side with the agent and you'd certainly not blame the airline for the delay. Is it, thus, worth arguing with the gate agent? Especially in your case when they are not even employees of the airline (and neither is their supervisor for that matter). And I write this fully understanding why you were, justly, angry!
Gnopps likes this.
KLouis is offline  
Reply With Quote
Old Apr 2, 18, 3:15 am
  #218  
 
Join Date: Mar 2018
Location: ARN, ATH
Programs: A3*G, SK*S (formerly SK*G)
Posts: 146
Originally Posted by DELLAS View Post
Spot on 100% correct. I dont argue that the passenger is not entitled to be angry but the way that anger was directed and carried out was out of order. A passenger looses credibility when they act like that.
It is very true that a single person stalling an entire flight can be (justifuably) infuriating to the rest of the pax, and perhaps even deemed as inconsiderate. Personally I would never go bashing on employees who may not be responsible for a situation, and have to deal with lots of rude and often wacko people on a daily basis. Yet this should not be seen as a vehicle for any company getting away with trampling over my rights. I always try to keep a low profile, but standing one’s ground while being calm, polite, and non-provocative is sometimes necessary. Not blaming or defending johnirvine since I was not present at the aforementioned incident, just presenting my take on the topic.

The above considerations aside, as someone who flies 40-50 segments a year on A3, paying more than 6K to them, I consider it quite cheap on their side to ask me for an additional €8 to let me select an “up-front” seat. This is a service that even as an A3G I get for free on most other *A carriers, even on long-haul flights where this would otherwise cost €50-€80.

Yet to me A3’s new approach is more puzzling than frustrating. In every A3 flight I have taken since the new policy was implemented, at least 2/3 (often more than that) of these “up-front” seats were still free a few hours before departure, even on fully-booked flights. So why would A3 prefer to displease and frustrate their loyal customers in order to give these seats to random latecomers? Reputation, especially when it comes to customer satisfaction and service is hard to build, but easy to ruin. A3 had all the previous years done an exquisite work on the former, putting lots of effort and funds into that, and now it seems that they decided for some reason to damp all this for a handful €€ of ancillary revenue...

Originally Posted by johnirvine View Post
'In the unlikely event of any change due to operational reasons, we will do our best efforts to reallocate you an equivalent seat type with the same characteristics (window.... Up Front....).'
I find it hard to believe that they did “their best” to find an upfront seat for johnirvine, but couldn’t find one... I have flown A3 eight times since the new policy was introduced. Not a single one of them were more than 30%-40% of these seats occupied a few hours before check-in closing time, even in flights that turned out to be fully booked. They simply chose to give those seats to pax who simply showed up in the last minute, rather than to someone who flies 60+ segments on them per year...
johnirvine and Arrivals like this.
East_and_West is offline  
Reply With Quote
Old Apr 2, 18, 4:55 am
  #219  
 
Join Date: Dec 2013
Programs: THY Elite Plus, Aegean Gold, LH FTL. Former BA Gold, Air France Platinum, Czech Gold, United PE.
Posts: 356
Originally Posted by East_and_West View Post


It is very true that a single person stalling an entire flight can be (justifuably) infuriating to the rest of the pax, and perhaps even deemed as inconsiderate. Personally I would never go bashing on employees who may not be responsible for a situation, and have to deal with lots of rude and often wacko people on a daily basis. Yet this should not be seen as a vehicle for any company getting away with trampling over my rights. I always try to keep a low profile, but standing one’s ground while being calm, polite, and non-provocative is sometimes necessary. Not blaming or defending johnirvine since I was not present at the aforementioned incident, just presenting my take on the topic.

The above considerations aside, as someone who flies 40-50 segments a year on A3, paying more than 6K to them, I consider it quite cheap on their side to ask me for an additional €8 to let me select an “up-front” seat. This is a service that even as an A3G I get for free on most other *A carriers, even on long-haul flights where this would otherwise cost €50-€80.

Yet to me A3’s new approach is more puzzling than frustrating. In every A3 flight I have taken since the new policy was implemented, at least 2/3 (often more than that) of these “up-front” seats were still free a few hours before departure, even on fully-booked flights. So why would A3 prefer to displease and frustrate their loyal customers in order to give these seats to random latecomers? Reputation, especially when it comes to customer satisfaction and service is hard to build, but easy to ruin. A3 had all the previous years done an exquisite work on the former, putting lots of effort and funds into that, and now it seems that they decided for some reason to damp all this for a handful €€ of ancillary revenue...



I find it hard to believe that they did “their best” to find an upfront seat for johnirvine, but couldn’t find one... I have flown A3 eight times since the new policy was introduced. Not a single one of them were more than 30%-40% of these seats occupied a few hours before check-in closing time, even in flights that turned out to be fully booked. They simply chose to give those seats to pax who simply showed up in the last minute, rather than to someone who flies 60+ segments on them per year...
Some commentators appear to be somewhat confused about what occurred during the incident: (1) I was not kicked out of seat 5A for 'operational reasons' but because a misinformed A3 agent believed, entirely incorrectly, that I was not entitled to the seat. I have letters on file from Aegean apologising for doing exactly this on earlier flights booked prior to the policy change; (2) In this case, I already had a boarding card in my possession with seat 5A specified on it; (3) The gate agent totally refused to allow me to speak to a supervisor. At no point did I shout or behave inappropriately. (4) Upfront seats had been allocated to non-status passengers and to others not paying anything. Yet the gate staff wanted to make me pay and they basically took a donkey-style stand when I refused; (5) The passenger I sat next to in the first emergency exit row had not paid extra for his seat and had zero status.

If Aegean wish to treat their Goldcardholders in this way, they should expect pushback. I personally have had enough and will, for the next year at least, take my business to TK and the LH Group. However, I still intend to retain my A3*G card as I collect several hundred thousand miles per year on my Alpha Bank credit card.
johnirvine is offline  
Reply With Quote
Old Apr 9, 18, 2:07 am
  #220  
 
Join Date: Apr 2012
Location: Maribor SLO
Programs: MM silver, Flying blue Platinum, A3 gold
Posts: 94
Hey. Just booked IST-ATH-IST, it is Olympic and as A# gold I could choose first row (so it means economy all the flight) without any extra charge. So new rules not valid for Olympic?
Mbcan is offline  
Reply With Quote
Old Apr 9, 18, 2:20 am
  #221  
 
Join Date: Nov 2016
Programs: A3*G
Posts: 42
Originally Posted by Mbcan View Post
Hey. Just booked IST-ATH-IST, it is Olympic and as A# gold I could choose first row (so it means economy all the flight) without any extra charge. So new rules not valid for Olympic?
Unfortunately, this is not true.
According to Aegean "NOTE: Business Class seats selection remains non-chargeable, as are all seats on Public Service Obligation routes and all seats on our Turbo Prop fleet type (ATR, Dash 8 Q400, Dash 8-100). (source)"
The ATH-IST route is served by a Dash 8 Q400.
Argyris is offline  
Reply With Quote
Old Apr 9, 18, 3:00 am
  #222  
 
Join Date: Apr 2012
Location: Maribor SLO
Programs: MM silver, Flying blue Platinum, A3 gold
Posts: 94
Originally Posted by Argyris View Post
Unfortunately, this is not true.
According to Aegean "NOTE: Business Class seats selection remains non-chargeable, as are all seats on Public Service Obligation routes and all seats on our Turbo Prop fleet type (ATR, Dash 8 Q400, Dash 8-100). (source)"
The ATH-IST route is served by a Dash 8 Q400.
Oh, I missed that one. I understand it. Thx for your answer.
Mbcan is offline  
Reply With Quote
Old Apr 9, 18, 9:59 am
  #223  
 
Join Date: Sep 2017
Posts: 62
Originally Posted by Mbcan View Post
Hey. Just booked IST-ATH-IST, it is Olympic and as A# gold I could choose first row (so it means economy all the flight) without any extra charge. So new rules not valid for Olympic?
Aegean uses the Dash 8 Q400 airplanes to fly to Istanbul and for flights with the Turbo Prop fleet type (ATR, Dash 8 Q400, Dash 8-100) you can select any seat at no cost.
Chr04 is offline  
Reply With Quote
Old Apr 9, 18, 1:40 pm
  #224  
 
Join Date: Oct 2017
Programs: Miles & Bonus (A3), Miles & More (LH)
Posts: 85
During S18 Aegean also serves the ATH-IST-ATH route with aircrafts of its Airbus family, which do offer proper business class.
Alexandros Bravos is offline  
Reply With Quote
Old Apr 9, 18, 2:07 pm
  #225  
Carlson Contributor Badge
 
Join Date: Jun 2016
Location: OTP/KRK
Programs: M&M FTL, Flying Blue Silver, Miles+Bonus Gold, BAEC Blue
Posts: 557
Originally Posted by Alexandros Bravos View Post
proper business class.
thats not a proper business class :P
GBobon is offline  
Reply With Quote

Thread Tools
Search this Thread