Process for cancelling & re-booking awards
#1
Original Poster
Join Date: May 2012
Location: London, UK
Programs: A3 Gold
Posts: 158
Process for cancelling & re-booking awards
I've just made a successful award redemption for LHR-ICN-FUK, flying with Asiana in C. However, my first choice would have been a direct LHR-HND flight with ANA, but no award seats are currently available.
I have an expertflyer alert on seats for the direct LHR-HND flight with ANA - if a seat comes up, I'd like to cancel and re-book my award. I mentioned to this to my Aegean agent while booking the award and she told me I could cancel the award and get all miles and taxes back (apart from the 20EUR booking fee) but it would take "a few days" for the miles to return to my account.
Has anyone had experience doing this (cancelling & re-booking an award)? If someone has firsthand experience of the process of miles returning to your account after a cancellation I'd like to hear. I don't have the luxury of lots of excess miles, so I'd need to wait for miles to credit before getting the award and its likely I'd need to move fast if an award did become available!
Thanks in advance for any help,
John
I have an expertflyer alert on seats for the direct LHR-HND flight with ANA - if a seat comes up, I'd like to cancel and re-book my award. I mentioned to this to my Aegean agent while booking the award and she told me I could cancel the award and get all miles and taxes back (apart from the 20EUR booking fee) but it would take "a few days" for the miles to return to my account.
Has anyone had experience doing this (cancelling & re-booking an award)? If someone has firsthand experience of the process of miles returning to your account after a cancellation I'd like to hear. I don't have the luxury of lots of excess miles, so I'd need to wait for miles to credit before getting the award and its likely I'd need to move fast if an award did become available!
Thanks in advance for any help,
John
#4
Original Poster
Join Date: May 2012
Location: London, UK
Programs: A3 Gold
Posts: 158
An update:
Award seats on the direct ANA flight I wanted became available, so I phoned up the Aegean call centre and explained the situation - that I'd like to cancel the award I had and re-book on to the direct flight (going to a different city in Japan, with a different airline). It wasn't a problem, in around 15mins I had a reservation on the new flight.
The process as (1) hold seats on the new reservation; (2) cancel the old reservation (expected to take 10-15 days for the taxes for the old reservation to be refunded back to my card, minus the 20EUR fee which is non-refundable); (3) provide payment for taxes on new reservation; (4) wait for reservation details to be emailed through). To confirm, the agent handled all of this in a single call and it was a painless process.
Great service from Aegean!
Award seats on the direct ANA flight I wanted became available, so I phoned up the Aegean call centre and explained the situation - that I'd like to cancel the award I had and re-book on to the direct flight (going to a different city in Japan, with a different airline). It wasn't a problem, in around 15mins I had a reservation on the new flight.
The process as (1) hold seats on the new reservation; (2) cancel the old reservation (expected to take 10-15 days for the taxes for the old reservation to be refunded back to my card, minus the 20EUR fee which is non-refundable); (3) provide payment for taxes on new reservation; (4) wait for reservation details to be emailed through). To confirm, the agent handled all of this in a single call and it was a painless process.
Great service from Aegean!
#5
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,369
An update:
Award seats on the direct ANA flight I wanted became available, so I phoned up the Aegean call centre and explained the situation - that I'd like to cancel the award I had and re-book on to the direct flight (going to a different city in Japan, with a different airline). It wasn't a problem, in around 15mins I had a reservation on the new flight.
The process as (1) hold seats on the new reservation; (2) cancel the old reservation (expected to take 10-15 days for the taxes for the old reservation to be refunded back to my card, minus the 20EUR fee which is non-refundable); (3) provide payment for taxes on new reservation; (4) wait for reservation details to be emailed through). To confirm, the agent handled all of this in a single call and it was a painless process.
Great service from Aegean!
Award seats on the direct ANA flight I wanted became available, so I phoned up the Aegean call centre and explained the situation - that I'd like to cancel the award I had and re-book on to the direct flight (going to a different city in Japan, with a different airline). It wasn't a problem, in around 15mins I had a reservation on the new flight.
The process as (1) hold seats on the new reservation; (2) cancel the old reservation (expected to take 10-15 days for the taxes for the old reservation to be refunded back to my card, minus the 20EUR fee which is non-refundable); (3) provide payment for taxes on new reservation; (4) wait for reservation details to be emailed through). To confirm, the agent handled all of this in a single call and it was a painless process.
Great service from Aegean!
#6
Join Date: Nov 2012
Location: TXL
Posts: 218
I had a call with A3 on this last week. In case you cancel an award ticket the penantly is 40 Euro. 20 Euro for the non-refundable A3 call center fee and 20 Euro are being deducted from the taxes you get back.
#7
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC35K, AS MVP, WS Gold, ITA EP, Marriott Plat, Hyatt-Explorist, IHG Diamond
Posts: 2,019
I had to cancel my award flight also, I was charged 40 Euro as well. Better than other airline that charges 120$-200$ USD I guess..
#8
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I assumed that the cancel fee was 20EUR per ticket, and not 20EUR per booking. Was I mistaken? Nothing was mentioned by the A3 rep about an additional call center fee to cancel.
#9
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Earlier this month, I cancelled one booking with award tickets for 2 passengers using A3 miles, with the booking done online by me. Within a handful of days after calling to cancel the award tickets booking, the redeposited miles were available to use again; about 8-10 days after the initial cancellation call, except for 40 Euro-equivalent, the rest of taxes from the original booking were refunded to my charge card.
I assumed that the cancel fee was 20EUR per ticket, and not 20EUR per booking. Was I mistaken? Nothing was mentioned by the A3 rep about an additional call center fee to cancel.
I assumed that the cancel fee was 20EUR per ticket, and not 20EUR per booking. Was I mistaken? Nothing was mentioned by the A3 rep about an additional call center fee to cancel.
#10
Join Date: Jan 2019
Programs: A3*G, BAEC Bronze
Posts: 2
Is there anyone with a recent experience on re-booking an Aegean award? I have an upcoming F award with OZ FRA - ICN but I am interested in trying to rebook on to LH F FRA-HND instead because of the recent reports of lacking OZ F service.
#11
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Carrier-imposed surcharge (YQ)
Frankfurt (FRA) to Seoul (ICN) Fri, Feb 1 Asiana 542 Airbus A380 First (F) 130.70
Frankfurt (FRA) to Tokyo (HND) Fri, Feb 1 Lufthansa 716 Boeing 747 First (F) 230.00
#12
Join Date: Jan 2019
Programs: A3*G, BAEC Bronze
Posts: 2
Cancel and rebook. Done it several times. Find the award space first. Expect higher fuel surcharges (YQ). taxes stay the same.
Carrier-imposed surcharge (YQ)
Frankfurt (FRA) to Seoul (ICN) Fri, Feb 1 Asiana 542 Airbus A380 First (F) 130.70
Frankfurt (FRA) to Tokyo (HND) Fri, Feb 1 Lufthansa 716 Boeing 747 First (F) 230.00
Carrier-imposed surcharge (YQ)
Frankfurt (FRA) to Seoul (ICN) Fri, Feb 1 Asiana 542 Airbus A380 First (F) 130.70
Frankfurt (FRA) to Tokyo (HND) Fri, Feb 1 Lufthansa 716 Boeing 747 First (F) 230.00
#13
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
#14
Join Date: Sep 2012
Posts: 2,573
to update with my experience. I called in (and HUCA) and was told no way to change award origin, or to hold a new ticket whilst the miles came back. Only option is to cancel and wait for miles. 20 euro fee each ticket (no mention of a call center fee)
The miles actually came back within 24hrs but unfortunately the flight I really wanted had already gone by then, but got one earlier in the day from my preferred origin so not a big deal. At least now if it opens up and I want to change this will be possible - as date or time changes are OK.
My trip is very far out and plenty of other options were workable for me worst case, I would be very nervous with this approach close in - though sounds like it is YMMV on getting them to hold the new seats
The miles actually came back within 24hrs but unfortunately the flight I really wanted had already gone by then, but got one earlier in the day from my preferred origin so not a big deal. At least now if it opens up and I want to change this will be possible - as date or time changes are OK.
My trip is very far out and plenty of other options were workable for me worst case, I would be very nervous with this approach close in - though sounds like it is YMMV on getting them to hold the new seats
#15
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,164
Practical question about cancelling a *A award:
If there are 2 people on the award and I only want to cancel one of them, do I need to cancel the entire award?
I.e. pay 2x 20€ penalty and have the trouble of getting a new award for that one person.
If so, I assume it is better to do a no-show, as that only incurs a 30€ no-show fee.
I will call them, just hoping someone here knows the answer so I can prepare my strategy.
If there are 2 people on the award and I only want to cancel one of them, do I need to cancel the entire award?
I.e. pay 2x 20€ penalty and have the trouble of getting a new award for that one person.
If so, I assume it is better to do a no-show, as that only incurs a 30€ no-show fee.
I will call them, just hoping someone here knows the answer so I can prepare my strategy.