Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Aug 10, 2019, 1:47 pm
#2011
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 761
In that case, the upgrade immediately clears.
If you plan for a trip to Athens in the low season (like Nov or Jan), you should have a good chance to clear immediately.
Aug 11, 2019, 10:55 am
#2012
Join Date: Jan 2019
Location: VIE/PRG
Programs: FB Platinum, Marriott Platinum Elite
Posts: 1,592
Flight in less than 24 hours, no J for sale, upgrade with 2 coupons have not cleared yet. When trying to check in it allows to assign Y seats somewhere in the back. I guess out of luck when the J is not even for sale? I have been upgraded at the gate at ATH-CAI using voucher but the J was open for sale. Flying PRG-ATH tomorrow.
Aug 15, 2019, 12:36 am
#2013
Join Date: Aug 2008
Location: YXY
Posts: 3,506
Aug 16, 2019, 1:59 am
#2017
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,372
Aug 16, 2019, 4:45 am
#2019
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 761
Aug 16, 2019, 12:54 pm
#2022
Join Date: Jul 2005
Location: 39000ft
Posts: 956
if there is availability they upgrade you immediately. happened to me for ATH-FRA-ATH in November. If not, they waitlist you and usually it clears 2-3 days before. I had a BRU-ATH and all C seats were filled (it had at least 4 seats available in C before they cleared my request, so I am assuming that either they cleared more upgrade coupons or they had upgrade challenges)
Sep 3, 2019, 11:59 am
#2023
Join Date: Jan 2019
Posts: 127
First time trying to use the seat upgrade coupons. Although I can see award availability (MUC-SKG) on both Aegean and United database, the Aegean phone agent replied that there is no upgrade availability so I am placed on the waitlist. Travel is 2 months away, let's see how this play out.
Sep 12, 2019, 3:52 am
#2024
Join Date: Feb 2004
Location: Netherlands
Posts: 4,282
Hi,
Anyone here have used the bookwithmatrix function to book a specific booking class (for upgrade with the vouchers)? I have to resort to this because I am trying to book bascially a sort of roundtrip (but < 24 hours) and the Aegean website does not support this.
I called them and they told me that the pricing is invalid - that I have to book them both as one ways (which is much more expensive)- however OTA are able to price it when I use the the function of bookwithmatrix. However the OTA website does not seem to show the booking class (I priced it away from the P,T,U classes).
Cheers!
Anyone here have used the bookwithmatrix function to book a specific booking class (for upgrade with the vouchers)? I have to resort to this because I am trying to book bascially a sort of roundtrip (but < 24 hours) and the Aegean website does not support this.
I called them and they told me that the pricing is invalid - that I have to book them both as one ways (which is much more expensive)- however OTA are able to price it when I use the the function of bookwithmatrix. However the OTA website does not seem to show the booking class (I priced it away from the P,T,U classes).
Cheers!
Sep 12, 2019, 11:41 am
#2025
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
I usually manage to get Expedia to price up such itineraries that don't work on the A3 website, but you have to wait for other people to buy up the UPT tickets before you are able to book.